Carr. Chetumal - Puerto Juárez Km. 282, 77710 Playa del Carmen, Mexico
#3 of 234 hotels in Playa del Carmen
Guests' ChoiceBased on 667 hotel reviews
9.4Cleanliness
9.7
Comfort
9.7
Location
9.5
Facilities
9.7
Staff
9.3
Value for money
9.0
Free WiFi
8.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 5 September 2024
Yunuen
United StatesEvery... the service, the food, and the scenery were amazing!
Stayed in August 2024
Reviewed: 3 September 2024
Mauricio
United StatesThat I had to leave it.
So welcoming. Everything was great. Ernesto was our helper and did and amazing job we were informed of anything we needed.
Stayed in August 2024
Reviewed: 29 August 2024
Elena
AustraliaBooking for restaurants, difficult . No beach.
Great property
Stayed in August 2024
Reviewed: 13 August 2024
Victoria
MexicoEverything was exceptional.
Attention to detail. Quality of food and beverages. Pet friendly.
Stayed in August 2024
Reviewed: 12 August 2024
Jinju
United KingdomFriendly, Comfortable
Stayed in August 2024
Reviewed: 25 July 2024
Sunelia
United StatesN/A
Food, Staff, Amenities... everything was great!
Stayed in July 2024
Reviewed: 22 June 2024
Veronica
United StatesExtremely clean
Stayed in June 2024
Reviewed: 15 June 2024
Mingo
United StatesCocktails
Vegan breakfast was very good.
Stayed in June 2024
Reviewed: 14 June 2024
Lopez
United StatesEverything was perfect no problems.
I love how home friendly it was and how everyone was so nice and helpful.
Stayed in June 2024
Reviewed: 19 May 2024
Morgan
SwitzerlandI wish there had been more nightlife outside the parks. There was nowhere to get a cocktail before dinner besides the restaurants. Having a traditional cocktail bar with live music before dinner would have been nice.
This is one of the most beautiful properties I have ever seen. The design was breathtaking and elegant. It lives up to is name, loaded with local art and arts and crafts.
Stayed in May 2024
Reviewed: 13 May 2024
Brooke
AustraliaNothing it was all perfect
This place is a paradise on earth, we had 1 week of our honeymoon here and it was incredible.
Stayed in May 2024
Reviewed: 5 April 2024
Rios
United StatesThe beach and I was always lost.
The ambience
Stayed in March 2024
Reviewed: 2 April 2024
Ricardo
EcuadorThe facilities, the building
Stayed in March 2024
Reviewed: 1 April 2024
Kati
United StatesThe resort has some weird policies that don’t make sense. I was wearing a nice long dress to dinner with white flip flops and was sent back to change my shoes. People that wore gym shorts and old tennis shoes were allowed in. Very strange! Also, the room will get cleaned anytime between 9am and 5pm and then the turn down service comes shortly after. It’s very inconsistent. I don’t know why the room doesn’t get cleaned in the morning?
We had an amazing time. The location, cleanliness and friendliness of the staff is what sets this resort apart from anywhere else we stayed. It’s just beautiful!
Stayed in March 2024
Reviewed: 15 March 2024
Brittany
United KingdomOnly negatives to share are 1. Due to the long lines at Xplor fuego, we were only able to complete 3 activities and 2. We decided to get room service after our return from Xplor fuego (11:30pm). We couldn’t find a menu in the hotel room for room service. We called reception asking for a menu at 11:45pm, 45 mins passed and no menu was brought to us as promised. (12:30pm) We then ordered over the phone without a menu (said it would take 45 mins). At 1:40am we still had no food at which point we called to cancel as we needed to wake up early for Xavage. At 2:10am someone wok us up to deliver the food.
This is by far the best hotel we have ever stayed in, the food is delicious at all restaurants and a highlight for us was dinner at Tah-Xido - the food here is exceptional. The staff were incredible. From the checkin process all the way through to checkout and airport transfer, we received amazing service. We were waited on every second of the day, your cup will never be empty. We especially want to thank Carlos of Cuyoco, Jorge from guest services, the housekeeping staff who made sure our room was perfect every moment we returned from our day and the staff handling the luggage who made our experience seamless. The hotel is beautiful, with something happening around every corner. From ice cream stands and taco stands, to musicians and the secret speakeasy. Even pottery making! Everything has been thoughtfully put together and presented. We treated ourselves to hydrotherapy at Muluk spa - a dream! Now for the parks…. Xcaret, Xplor Fuego and Xavage were awesome! Whilst the food at the parks is good, the food at the hotel is top quality, so recommend planning your day to have food at the hotel where possible. What an awesome experience!!!
Stayed in March 2024
Reviewed: 7 March 2024
Fabiola
United StatesCheck -in is a hassle and requested rooms are 1s come serve which makes it very disappointing.
Hotel is an amazing place for relaxing with all the amenities amazing views and some activities
Stayed in March 2024
Reviewed: 29 February 2024
Michellemnrz
United StatesThe jets of the hot tub in the room shot out black stuff and not all of them worked. There were a lot of mosquitos coming into the room so we got bit a lot, which I didn't expect because it didn't happen the last time we came to Cancun. Sometimes the employees can be pushy with selling the Mexico Destination Club packages.
We really enjoyed our stay here! We loved the food at the two buffets for breakfast and the restaurants, especially Chino Poblano. Getting to the different parks was seamless since there's always a shuttle running. It rained a little bit, but it seemed like there was always something to do so it didn't make the trip feel that bad. Definitely recommend a week for those who come here to be able to do everything.
Stayed in January 2024
Reviewed: 12 February 2024
Ashley
United StatesEverything was amazing. They thought of the little things.
Stayed in January 2024
Reviewed: 9 February 2024
Julieth
AustraliaEverything
Stayed in February 2024
Reviewed: 3 February 2024
Dean
AustraliaNothing was fantastic !
Amazing only place to stay ! Loved it will be returning ! Highly recommend ! Best resort ever stayed in !
Stayed in January 2024
Reviewed: 26 January 2024
Abigail
United StatesWe personally had no complaints but could see if someone wanted to swim in the ocean, specifically, it’s way too rocky here. For us, the rooftop pools with views of the ocean were just fine.
What can I say? The service was stellar, room was well-appointed and comfortable, food was delicious and the entire resort was beautiful and clean! We loved the cuisine rich with international flavors. The huge added bonus was all of the included parks. Xplor and Xenses were our faves. We hope to return!
Stayed in January 2024
Reviewed: 23 January 2024
Celia
United StatesAll I could come up with was the TV in the room is very difficult to navigate. We just wanted simple local channels to watch before going to sleep and just gave up. We were so tired from so many activities during the day, that we probably only would have watched 30 minutes anyway!
This is my third time staying at Arte and am already planning on returning next year. What did I like? The seafood buffet at Cayuco had such a huge variety of choices, from the seafood soups, made to order seafood and pasta dishes, and to top it off, their delicious strawberry (tres leches?) cake. Our server, Reyes, went out of his way to make us feel like we were his only table. I liked the variety of salads, pastries, and sandwiches at Cafeteco; I liked the convenience of being able to go to the parks that didn't require reservations at whatever time we wanted; I liked the smell of the property; the comfort of the rooms, the staff, and so much more!
Stayed in January 2024
Reviewed: 8 January 2024
Mariagiovanna
ItalyThis was my second time at this magnificent resort and I can confirm that this place feels like paradise! This time I took my family and friends and they were amazed by the awesome service offered by Xcaret. The food is top notch, the staff is fantastic, the pools are beautiful and the beach is incredible! The water is so blue and crystal clear. You have to come to this oasis of happiness and try it yourself!
Stayed in December 2023
Reviewed: 4 January 2024
Eugeniaworld
MexicoWe couldn't get a reservation on the restaurants. The line in check in can take long. In our check out, we couldn't eat after 6 pm.
Everything is amazing.
Stayed in January 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content