Leon Tolstoi 22, 11590 Mexico City, Mexico
Based on 355 hotel reviews
8.3Cleanliness
8.6
Comfort
8.5
Location
9.1
Facilities
8.1
Staff
8.7
Value for money
8.0
Free WiFi
7.6
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End of dialog contentReviewed: 22 July 2024
Erika
United StatesThe bathroom was old, the shower head needed a replacement asap, the towels were so old, they even had frayed edges and the toilet wasn’t clean 100%. Also, sheets had some stains and they should give more time to the cleaning and hire professionals who might care about what they are doing. We got there at 1 pm and had to wait 2 hours to check in at 3 pm. You can’t check in early even if you don’t mind paying an extra fee. When we were checking out we realized why… because they check out a 1 pm meaning the cleaning person only has 2 hours to clean the room which they do quickly and not well. They should change their checkout time to 11 am and give their staff more time to pay attention to details. Also, TV cable was great for 2 days, the other two, half of the channels were gone. And the acoustics were terrible! You could hear people talking in the next room so if the people arrive past midnight and you are already sleeping, they will wake you up because it’s as if you were in their room of how loud it was.
The bed was comfy and the room was big, especially because we stayed in a suite so it was like 2 rooms in one. Also, the staff was nice and the location was good.
Stayed in July 2024
Reviewed: 3 July 2024
Debasmita
IndiaI loved the way they treat the outsiders
Stayed in June 2024
Reviewed: 24 February 2024
Meredith
United StatesThe hotel felt safe. The room was huge! both room and bathroom were clean. the breakfast is not included, and honestly not that great, but we ate there some for convenience. I wish that they had a water bottle refill station instead of us having to purchase water bottles. extremely close to the park, but not in central polanco,
Stayed in February 2024
Reviewed: 17 January 2024
Adolfo
VenezuelaThey could have been a little more generous with coffee and bottled water. Coffee for one, and a 300ml bottle of water for two people on a two night stay is not a whole lot; certainly not what you get in Wyndham properties in the US for about the same rate
Location was good. They arrange transport from/to the CDMX International Airport. Breakfast was very good; however, not included in my rate. But what I really liked was the staff; they are very friendly, polite and helpful. There is a very reliable taxi service with very reasonable rates.
Stayed in January 2024
Reviewed: 2 January 2024
Michelle
GuatemalaThe beds
Customer service
Stayed in December 2023
Reviewed: 28 December 2023
Imer
United StatesRoom was simple and location convenient with some cafes around
Stayed in December 2023
Reviewed: 29 November 2023
Claudia
United StatesNot a lot of amenities in the hotel
The property is very clean and very close to the Angel de la Independencia
Stayed in November 2023
Reviewed: 30 October 2023
Arun
GermanyRestaurant can be better
Good location close proximity to everything
Stayed in August 2023
Reviewed: 14 September 2023
Alexandre
BrazilI am still waiting for the receipt
Stayed in September 2023
Reviewed: 4 August 2023
Sally
United StatesNo guest accessible microwave, you can go to the 10th floor and ask them to heat food but I prefer a guest accessible one. TV doesn't always work, wifi connection not reliable
Room was large, air conditioned, shower temp and pressure were fantastic, fridge in room, great view, convenient location, taco stand around the corner was AMAZING. Cleaning person was very kind.
Stayed in August 2023
Reviewed: 31 July 2023
Jenny
United StatesElectrical and lighting in the room was not working properly. AC system was loud.
Staff are friendly and helpful.
Stayed in July 2023
Reviewed: 22 July 2023
Andres
ColombiaToo small room. We booked the full size and we got a queen 😕
Location was good
Stayed in July 2023
Reviewed: 5 July 2023
Ashish
United StatesClose to restaurants, parks etc
Stayed in July 2023
Reviewed: 5 July 2023
Melanie
United StatesThere weren’t a lot of restaurants nearby. The hotel restaurant was overpriced with average food.
The staff was very professional.
Stayed in July 2023
Reviewed: 27 June 2023
Mariela
PeruPienso que deben dar mayor mantenimiento a las instalaciones en general
Restaurant en el 10 piso, la vista.
Stayed in June 2023
Reviewed: 2 May 2023
Vg1401
IndiaValue for Money
Stayed in May 2023
Reviewed: 29 April 2023
Georgi
BulgariaThe room did not meet my expectations as there is a misrepresentation from the pictures in the booking. I expected more comfort from a 4 star hotel. The bed was too small for me and it is difficult for two people to sleep (there is a little distance from each other). The bathroom is not good at all, the shower cabin needs to be replaced.
The staff was very kind and helpful with everything! All sights and expectations from Mexico City were explained to us in detail. The people working at the restaurant on the 10th floor were super friendly and helpful with our orders.
Stayed in April 2023
Reviewed: 3 April 2023
Muhammad
United Arab Emiratesneed to clean more
location
Stayed in March 2023
Reviewed: 13 March 2023
Giulia
ItalyRoom a bit small.
Very central position, room very clean.
Stayed in March 2023
Reviewed: 7 March 2023
Luisa
GermanyThere is no water dispenser!!! In a country where plastic is still wasted in these huge amounts as it happens in Mexico, a hotel with a western standard like this definitely should offer A WATER DISPENSER to their guests FOR ENVIRONMENTAL REASONS. I would definitely be willing to pay a few dollars extra per night if this dispenser existed.
A great location in Mexico City, very safe and within a 10-minute walk you'll reach an area full of restaurants and cafés. The rooms are spacious and very clean, the classic western standard that you expect when you book a Wyndham :)
Stayed in February 2023
Reviewed: 23 February 2023
Caesar
United Statesdidn’t like the choices of restaurants nearby- there are many great ones nearby but they are all in other hotels.
Good staff and clean hotel. The location is great for the many museums in the park, with the National museo de Anthropology being a must see. also the hotel has a view of the castle and the Chapultepec Park from the 10th floor restaurant - it is a great place for convenient breakfast. Outside of the park and the museums in it, The location is otherwise just OK to good.
Stayed in February 2023
Reviewed: 10 February 2023
Georg
Austriathe Club on the other side of the road was a little bit noise in the night. but it was ok
the Location is great for sightseeing. the staff was very quick and helpful. check-in and check in took no time.
Stayed in January 2023
Reviewed: 8 February 2023
Julia
PolandWifi.
The room was spacious and spotlessly clean; the staff was amazing- helpful and nice! I loved how comfortable the bed was. The only problem was the free Wifi, which logged me out all the time (sometimes mid-call). But in comparison to how welcomed and safe I felt, I consider it a tiny detail.
Stayed in February 2023
Reviewed: 1 February 2023
Philippa
CanadaThe only criticism was that there was a coffee maker in the room but no coffee or tea provided! if you’re a visitor, you don’t want to have to search for that in stores.
Great location next to Chapultepec Park and a nice neighborhood. The staff were helpful and friendly.
Stayed in January 2023
Reviewed: 23 December 2022
Declan
AustraliaVery limited water, we asked for the complementary water and were told to go to another desk where we were asked to pay for it. Food and drink from the hotel also very expensive. Otherwise a good hotel.
Everything was clean and location was good
Stayed in December 2022
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