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Reviews of Hotel Diosa del Agua Bacalar 3 stars

Av 1 entre 32 y 34, 77930 Bacalar, Mexico

#86 of 129 hotels in Bacalar

Guests' Choice

Review score

Based on 67 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.3

  • Location

    8.8

  • Facilities

    8.0

  • Staff

    8.6

  • Value for money

    7.8

  • Free WiFi

    7.0

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Showing 1 – 25

  • Reviewed: 21 March 2024

    7.0
    Amazing location right near public water access.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 4 nights

    Room was noisy.

    Amazing location

    Stayed in March 2024

  • Reviewed: 6 February 2024

    9.0
    Experiencia memorable
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 5 nights

    Están en remodelaciones

    Excelente Restaurante

    Stayed in January 2024

  • Reviewed: 3 February 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights

    Some noise from the construction, but this looks to be nearly finished, and all work was only during normal hours.

    Nice new rooms and next to Jinny's Kitchen from Amazon Prime

    Stayed in January 2024

  • Reviewed: 1 February 2024

    7.0
    Price-quality wise not the best option in Bacalar
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    It’s overpriced for what you’re getting. The room and beds are small. The pool wasn’t cleaned once during our stay. House keeping left out windows open while construction workers are walking around (apparently they are renovating). The location is a bit far from the center, but there are some nice restaurants in walking distance. The table tennis table was broken.

    The staff is friendly and helpful. They placed an extra baby bed in our room and helped book our next hotel. The room was clean. During breakfast they were able to accommodate our needs even though they only offer a fixed menu.

    Stayed in January 2024

  • Reviewed: 24 July 2023

    9.0
    Overnight stay in charming Bacalar
    • Leisure trip
    • Family with young children
    • Deluxe Queen Suite
    • Stayed 1 night
    • Submitted via mobile

    Some parts of the hotel are still under construction (like the restaurant), but it did not bother us.

    Property is new, just in front of a nice green park. Allan, the manager, was very helpful. He booked us last minute on a boat tour over the lagoon.

    Stayed in July 2023

  • Reviewed: 12 July 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    there are remodeling site near room.

    good breakfast. nice staff

    Stayed in July 2023

  • Reviewed: 15 May 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    There is a lot of construction! It was unfortunately on both sides and above my room. It started in the morning and continued all day. Not much that can done about that. The parking can get tight lol.

    The hotel and staff were both fantastic. The room was beautiful and very clean. The hotel helped me book a catamaran trip on the lake that was wonderful.

    Stayed in May 2023

  • Reviewed: 11 April 2023

    9.0
    Overall I enjoyed my stay.
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    The hotel needs more parking space and loose gravel at the entrance needs to be addressed my husband and daughter slipped and fell.

    The location was in the heart of everything. I missed breakfast.

    Stayed in April 2023

  • Reviewed: 6 February 2023

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    The hotel very beautiful and clean. The crow was amazing, many thanks for the crow that helped in kindness 💙

    Stayed in February 2023

  • Reviewed: 5 September 2022

    9.0
    i would go there again and recommend it to anybody!:)
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    - little space in the room for belongings, clothes, etc.

    - very friendly staff - great restaurant with jummy breakfast and shakes - nice location - rent bikes for the day - clean

    Stayed in August 2022

  • Reviewed: 11 August 2022

    7.0
    People working in the hotel and hotel location make your stay really nice
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Small room requires refreshment.

    Very good location and very nice staff. Good restaurant with very tasty breakfast but not only- launch meals also very, very nice.

    Stayed in August 2022

  • Reviewed: 12 July 2022

    8.0
    Very comfortable - loved the bed!
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    - Music from the restaurant was a little loud and could be heard in the room - No ventilation in the bathroom, only an open window which made it very hot - The fan in room 9 was dreadful and moved at snail speed: luckily there was aircon but we prefer a fan and it was a bit frustrating it didn’t provide more air - There was a huge cockroach in the bathroom which my partner killed

    Unfortunately we had food poisoning when we arrived and spent almost our whole stay in the room. Luckily the bed was exceptionally comfortable and the toilet worked well! Very nice staff and provided amenities like basic toiletries, a couple of bottles of water each day and fresh towels. Fridge in the room was nice. Location was good and restaurant available on-site with pretty good food.

    Stayed in July 2022

  • Reviewed: 12 June 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    The property is about a 10 minute walk to the main restaurants so could be a little far for some people

    We loved our stay here, the hotel is gorgeous and we loved the pool. There are some really nice swimming spots by the lake that are only a 2 minute walk from the hotel, the staff were very helpful to point these out. The front desk also spoke amazing English! The breakfast was included for us and it was really good and we had a nice choice. I think that they are doing up some parts of the hotel, hopefully a pool bar may be coming soon which would be a great addition!

    Stayed in June 2022

  • Reviewed: 12 May 2022

    9.0
    Great option for a couple of nights stay in Bacalar
    • Leisure trip
    • Couple
    • Standard Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Building work going on next to the pool is the only downside, but we didn’t spend much time there.

    Nice quiet area, spacious rooms and good chill out area with table tennis table, hammocks and swimming pool.

    Stayed in May 2022

  • Reviewed: 7 May 2022

    8.0
    Very cute and quiet comfortable place. Would recommend 100%.
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 2 nights

    There was a very bad smell from the bathroom & shower which was little uncomfortable.

    Really pretty and beautiful place, comfortable and very close to a lagoon where we can swim without entrance fee. It is about 10 minutes walk to the city centre where you can find all restaurants. The service was good and staffs were very helpful and kind.

    Stayed in April 2022

  • Reviewed: 27 April 2022

    9.0
    Nice stay, clean and it has a nice breakfast and pool. note, Bacalar lagoon is mostly reachable through the frontline ho
    • Leisure trip
    • Couple
    • Standard Double Room with Two Double Beds
    • Stayed 5 nights
    • Submitted via mobile

    -

    very nice people, nice location, and very helpful regarding what and where to do what

    Stayed in April 2022

  • Reviewed: 19 April 2022

    8.0
    A good budget location for exploring the lake and town.
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 3 nights

    There are some building works behind the swimming pool so was a bit dusty & noisy if sitting round the pool but this presumably is temporary.

    Nice set up with a good pool and roof terrace with hammocks for relaxing. Good breakfast included.

    Stayed in April 2022

  • Reviewed: 7 March 2022

    7.0
    Only one night
    • Leisure trip
    • Couple
    • Standard Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    lots of noise from the parking which is in the middle of the rooms , ppl screaming at night till 1 am and playing ping pong on the roof top terrace

    location is good

    Stayed in March 2022

  • Reviewed: 16 February 2022

    8.0
    Good base to stay in Bacalar which is affordable.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 3 nights

    We booked a sailing trip via de hotel, which included a pick-up, but did not include a return to our hotel. If we would have known that beforehand, we would have rather used our own car to go there. The rest of the tour was nice though.

    Bit at the end of the liveliness of the centre (thus also away from any noises during the night). Nice breakfast included. Everything you need is available and the rooms are clean and tidy.

    Stayed in February 2022

  • Reviewed: 4 January 2022

    9.0
    Cute little hotel by the Lagoon
    • Leisure trip
    • Couple
    • Standard Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    - the curtains in the room were not blackout, letting light in

    - the staff was very kind and attentive - clean, with daily service - recently built with stylish interiors and pleasant exterior areas including a small pool - the bed were extremely comfortable - very good breakfast included - close to a public pier to swim in the lagoon - parking available - good value for money

    Stayed in January 2022

  • Reviewed: 31 December 2021

    8.0
    We will back without doubt - nice property with huge potential - very friendly staff and good food.
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 4 nights

    Limitation of F&B - could do better with such nice product - mezzanine - Pool bar - could do something cool . nothing we did not like -but they have huge opportunity to be a PLACE to stay.

    Nice Place - Good location - with little bit focus on Customer service that hotel could jump up from 3 to 4 star. Cleanness is top - please work on water pressure please - Staff is nice/ we can even say great -just missing some F&B training for the up-sell and improve mattress.

    Stayed in December 2021

  • Reviewed: 30 December 2021

    8.0
    Lovely spot near good lake swimming spot.
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    The main room light was fairly dim which made it tricky to read at night. Bedside lights would help.

    Breakfast was great - could choose from a menu. Enjoyed the variety especially the fruit salad. Helpful staff. Good to do laundry.

    Stayed in December 2021

  • Reviewed: 21 December 2021

    7.0
    nice place
    • Leisure trip
    • Couple
    • Standard Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    the towels and the bed cover look old, the staff is nice but a little bit distracted

    the hotel is nice, the rooms also. the location really good.

    Stayed in December 2021

  • Reviewed: 1 December 2021

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds
    • Stayed 4 nights
    • Submitted via mobile

    Building activity = noise. Sometimes erratic internet. Pool was cleaned/ partly refilled.

    Nice Spanish speaking staff. Thorough cleaning. Arranged a superb lagoon tour.

    Stayed in November 2021

Showing 1 – 25

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