I wish there was a fridge in the room

Location, pool was nice

Stayed in May 2024

The WIFI was not reachable in our room.

The room was clean, and the bed was comfortable. The breakfast was good, and the staff was accommodating.

Stayed in March 2024

I did not have any encounter of something I dislike

I love everything from the facility to the staff who were quite friendly and welcoming.

Stayed in April 2024

The shower having stagnant water, AC shut off during the night

The pool was enjoyable and relaxing. The beds in the room were a little too low. The shower didn't drain as quick as possible.

Stayed in April 2024

The rooms were all surrounding the pool, which could be a little noisy at night if there were groups using it.

Great location, close to the centre of town, and right on the Malecon. The hotel was pretty quiet, and the pool was good. The room was small but perfectly fine for a short stay. Breakfast was good. The staff were very helpful, and friendly.

Stayed in March 2024

The room service during the night. I got no reply when I called.

Excellent house keeping in our room, cleanliness was key! The food was scrumptious, I like the variety to choose from, and most of all waiters and staff are always friendly and helpful. I enjoyed my stay. Will certainly go back there!

Stayed in April 2024

rooms a bit dated

location

Stayed in March 2024

Rooms are a little basic for a Wyndham but it's a nice hotel. We were upgraded. The room was very clean, spacious. Air-conditioning and wifi worked well. Breakfast is very good. Eggs, buns, chilaquiles (nachos) beans, and fruit. The coffee is very weak. The pool looks nice but we didn't use. Location is good near the marina.

Stayed in March 2024

Great location and value for money.

Stayed in March 2024

The beds are Rock hard. I needed more pillows to put under my hips

Great for family with a dog. You need dog poo bags and a garbage can in and near the grass area. We picked it up but had no place to throw it away.

Stayed in February 2024

Lack of lighting over the sink area.

Nice cool, great location, good breakfast, quiet!

Stayed in February 2024

Run down. Out dated.

Location and friendly staff

Stayed in November 2023

The pool closed earlier than expected 😞 Next time we'll arrive earlier!

Staff were friendly and helpful. Hotel was quiet so we had a restful sleep. Breakfast was great! Enjoyable time spent in Chetumal.

Stayed in January 2024

Would have been nice to have an elevator but ok. I wished the breakfast was varied after a couple of days. Really missing was a minibar or fridge and coffee maker in the room. Overall was great. I would recommend this hotel.

The location of the room was great as well as the physical location of the property. The staff was awesome. Thanks to Leilani for easy check-in and check-out. The breakfast was great but the very same thing everyday. Not great for someone staying more than 3 days. We were not able to get in the pool so won't comment.

Stayed in December 2023

Security needs to pay more attention of rude guests, who stay by the pool until 1am and play music

Nice location, nice that there is restaurant and Starbucks in hotel

Stayed in December 2023

Rooms did not have external windows.

Staff were amazing, so friendly, so helpful and welcoming. Hotel was in a good location Comfortable enough for one night. Good value for money. Was awesome to have the buffet breakfast included.

Stayed in December 2023

Accommodations need some updating but if you travel in Central America you'd be used to this already.

Location is great, and staff is friendly. Free breakfast of eggs, yogurt, fruit.

Stayed in October 2023

No Lift (elevator). A lot of stairs up to the 2nd floor!

Clean and bright. Good breakfast.

Stayed in November 2023

Stairs in hotel were different heights and not standard, if you have walking difficulties ask for a ground or first floor

Central location to the ferry terminal, 100 pesos in a taxi from the ADO bus terminal. Great night market for food around the corner at the sea front. Good buffet breakfast

Stayed in November 2023

Pool was very cold, room was clean but some spots were not very clean(e.x. mirror and a stain on a sheet). Big window to the corridor and the lighr was always on and the blind did not fully block it out, which meant we always had some light coming in during the night.

The staff were super friendly and also very helpfull with arranging taxis and tours. Rooms were standard and good. Breakfast was decent but nothing special.

Stayed in November 2023

Bathroom shower stall was a little mildew.

Location and restaurant. Buffet could offer a little breakfast meats like bacon, sausage or ham

Stayed in October 2023

Rooms were too small. Beds were too soft. No elevators. Room design was strange. Not enough space for bathroom or moving around in room. _________________________________________________________________________

Location, cleanliness, friendly reception, good restaurant. __________________________________________________________________________________________________________________________________________________________

Stayed in October 2023

All good

Good value for the money,perfect location close to city centre . car park available

Stayed in October 2023

There was an odder inside my room when I first came in. The shower does not have hot water. The bed sheet is a very thin one. The room is actually to small. I have payed similar and even slightly cheaper hotel rooms that are better.

The location is great and that is the only reason I would stay once more. The staff is also great, very helpful, have excellent PR and are very attentive. Since I went to "El Grito" the parking was not an issue since the hotel has a very convenient parking lot.

Stayed in September 2023