Calle Zazil Ha No 129 Mz 30 Lote 23 Col Centro, 77400 Isla Mujeres, Mexico
#33 of 43 hotels in Isla Mujeres
Guests' ChoiceBased on 154 hotel reviews
7.4Cleanliness
7.5
Comfort
7.6
Location
9.3
Facilities
7.0
Staff
7.7
Value for money
7.3
Free WiFi
2.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 19 August 2024
Hector
United StatesShower just drop.. Construction on the entrance takes away from the view of the location...just a little bit. Once it is finished it will be great.
Great location. Clean room
Stayed in August 2024
Reviewed: 30 July 2024
Nayely
MexicoThey were asking a deposit that was really high
The location
Stayed in July 2024
Reviewed: 3 July 2024
Oscar
United StatesNo internet in the room
Great location
Stayed in June 2024
Reviewed: 19 June 2024
Karsten
United StatesThe rooms look a bit outdated. The lobby looks outdated. The place would need a nice refreshing renovation. But do not get this wrong. the place is good for relaxing, the pool is nice...simply go to the beach.
The location is one of the best on Isla Mujeres. Right @ Playa Norte. The value for money is awesome. If you are just looking for a great hotel and comfortable stay and be right at the best beach. This is the place to go. I stayed here approx. 5 to 6 times already.
Stayed in April 2024
Reviewed: 22 April 2024
Steve
United Kingdombreakfast
location
Stayed in April 2024
Reviewed: 17 April 2024
Michelle
United KingdomThe rooms were a bit outdated but nice enough.
The location right on the Playa Norte is the highlight of this hotel and the reason to stay here.
Stayed in March 2024
Reviewed: 6 April 2024
Mark
United StatesRoom service every other day was OK but,towels only available every other day we did not like.
great staff. Great location, location. location.Oasis patio with nice pool right on a beautiful beach. Friendly people.
Stayed in March 2024
Reviewed: 6 March 2024
Mathieu
FranceVery small breakfast Not possible to use the pool before 8am
Good location Pressure and hot water in shower Location for breakfast at Buho Kindness of the personnel
Stayed in March 2024
Reviewed: 22 February 2024
Jana
United StatesNo in room coffee, no restaurant or bar attached
Clean and Comfortable good value for the money. Great location
Stayed in January 2024
Reviewed: 19 February 2024
Margaret
CanadaWe were in room 21 - the mattress on the bed had broken sides, so it was very lumpy and soft because we enjoyed the view we did not complain.
We loved the view, the accomodation was TOTALLY AWESOME it was nice to have a safe and mini fridge and ample supply of free water, and a cooler that converts to hot water for coffee in the morning. We had a coupon for Buho’s for toast, coffee and juice for free and you sit at tables with toes in sand !
Stayed in February 2024
Reviewed: 26 January 2024
Alexandra
United KingdomOnly intermittent Wi-Fi in the reception area. We didn’t want it so it wasn’t a problem that it wasn’t available in the rooms but some might find it a problem. The water stations weren’t stocked regularly. The breakfast was absolutely awful. We went for the first day and that was it…. They have a dining area at the hotel that is tired and unloved and could be better utilised.
Perfect location, I wouldn’t have wanted to be anywhere else on the island. A truly stunning location. The rooms were spacious and very clean. The cleaners do a really good job and we were very pleased with that too.
Stayed in January 2024
Reviewed: 21 December 2023
Fabiola
United Stateslocation!
Stayed in November 2023
Reviewed: 1 October 2023
Susan
United StatesWe have stayed here in the past and really enjoy this location. The small beach in front is lovely and a quiet break from the activity of town!
Stayed in September 2023
Reviewed: 26 August 2023
Peter
United StatesShower was well below par. Cleanliness was below par but acceptable.
Room was adequate and grounds and views were very good. Within walking distance to restaurants and bars.
Stayed in August 2023
Reviewed: 22 August 2023
Faustino
United StatesThe cleaning of the rooms was every two days
Location
Stayed in July 2023
Reviewed: 15 August 2023
Myra
United KingdomWifi in rooms not just at reception
Loved this he location steps to one of Isla Mujeres best beaches PlayaNorte known for its snorkelling and shallow warm waters. Location was perfect for quick walk to town center and many restaurants & nightlife yet quiet and restful
Stayed in August 2023
Reviewed: 31 July 2023
Lisa
United StatesWe didn't dislike anything. It is an older hotel so if you're looking for something fancy, this is not for you.
The location on the beach was beautiful! The water and swimming at the beach were amazing! The grounds were very pretty and well kept.
Stayed in July 2023
Reviewed: 26 July 2023
Springer
United StatesRoom was somewhat dirty. Blankets were ripped in spots.
Location. Great beach access. Great views.
Stayed in June 2023
Reviewed: 19 July 2023
Murphy
United Kingdomthe rooms could do with some modernisation
great location overlooking the beach,and close to town
Stayed in July 2023
Reviewed: 18 July 2023
Alice
United KingdomPlumbing in the bathroom didn't work very well and the toilet didn't always flush
Nice little hotel. Right by the beach and a very short walk to the main street with lots of restaurants and bars. Good value for money in that location
Stayed in June 2023
Reviewed: 22 May 2023
Martha
United StatesI needed a room on the ground level because of an ankle issue. I was given one of the thatched rooms at the end of the property. It was old, dark and dismal. Not fun or enjoyable to come back to after being out. I think those rooms need lots of work.
Staff tried hard to accommodate a few issues….broken fan, AC less than cooperative. People were called quickly to get things fixed and I appreciated that. Pool was a nice bonus. Clean and right outside my door. Mostly I must say that the staff was great.
Stayed in May 2023
Reviewed: 28 April 2023
Jamie
CanadaNo breakfast included The location was beautiful, if your lucky enough to get a balcony room The bed was awful, didn’t get a good night sleep the whole time I was there, which was 4 nights No restroom near pool, either had to go to reception area or your own room(that’s I would said it’s not family friendly) Cleanliness OK, there was mold in the corner of the shower
Stayed in April 2023
Reviewed: 27 April 2023
Maria
United StatesNo chairs on the beach and towels can only be change every 2 days for the beach
Location
Stayed in March 2023
Reviewed: 2 April 2023
Lorelei
United StatesOur room was on the third floor. There was no help getting bags up there, and the railing on the stairs was being replaced, making it even more difficult.
Beautiful grounds and excellent location. The pool was clean and temperature was comfortable.
Stayed in April 2023
San Diego, USA
Tweed Heads, Australia
Campos do Jordão, Brazil
Mendoza, Argentina
Punta del Este, Uruguay
Ormoc, Philippines
Manuel Antonio, Costa Rica
Jiujiang, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content