Nothing

The hotel has a wonderful vibe. It’s situated high on a hill with great views over the city. The pool and villas give the place the feel of a resort. The room was comfortable and clean. Staff were friendly. We didn’t try the restaurant, as we preferred to walk the 20 minutes into town to get breakfast/dinner.

Stayed in September 2024

Food was always good and having a pool was a plus. Staff was friendly and caring. We were in HV in 2019 and my parents loved it, so when we returned to Oax, it was a must to book the hotel.

Stayed in August 2024

The pool could be better maintained. If the hotel fixes the broken tiles, it would make the pool much more inviting. I would have rested the hotel a 9.

The staff were all super friendly and helpful. The pool was nice and big. The ground was beautiful. Our room facing away from the street had a nice view of the forest and mountain. It was quiet. I had the best sleep there on my entire three weeks in Mexico. There is a wonderful Indian restaurant Senor Naan less than a 10 minute walk from the hotel. It was so good we had dinner and then lunch the next day. Costa Benito run by a lovely family is an amazing, beautiful, authentic Oaxacan restaurant up on a hill behind the hotel. It's only an 11 minute walk but requires climbing a long, steep hill. Either need to be in good shape or best to take a taxi. The Chicatana (name of a flying ant specy that is an ingredient in the dish) was one of my favorite dishes on our trip. Very tasty! I learned after from our tour guide that there aren't many restaurants that serve the dish because it is labor intensive and difficult to make it taste good. So we were lucky the restaurant was by the hotel.

Stayed in August 2024

It's old and showing, beds were not that comfortable and there was a weird odor in the room

The hotel looks nice, and it's in a nice location

Stayed in June 2024

Aircon was inefficient and noisy

Lovely garden/pool

Stayed in June 2024

We underestimated the effort to get here from the centre, because it's a bit uphill. But a cab is about 5 usd, so it wasn't trouble.

Attentive staff, clean and comfy beds. Overall it's a nice place on a quiet hill, and the view from our room was pretty.

Stayed in April 2024

Not much.

Pool was good and not too overcrowded. View from the room was excellent.

Stayed in May 2024

Room service

Stayed in April 2024

Too far from the center of town. No mini fridge in the room. Limited shuttle to the center of town. Only breakfast option was a Buffay. They should have better access to drinking water for their guests.

The staff was really nice and helpful, taxes were easy to take when the shuttle wasn’t available.

Stayed in April 2024

It is a perfect place for families with small children. The premises, the personnel and the suite were fantastic.

Stayed in April 2024

the hotel's locaion is a bt out of it and you have to walk along main roads/v quiet streets at night, to get to the hotel . Breakfast isn't included unless you want to pay for the weekend brunch deal

My bed was so comfy and I loved my room that was right near the hotel's beautiful swimming pool. I was so sad to be here only one night as the swimming pool was simply fantastic. The bar overlooking the city was also nice.

Stayed in March 2024

Not the level of service we're accustomed to in Mexico. Poor service in the restaurant in particular and the food wasn't great.

The grounds are beautiful. The hotel is a beautiful grand dame. She could use a bit of updating.

Stayed in March 2024

Old, needs building improvements

Location

Stayed in December 2023

Decent room in need of some updates (super confusing shower controls, dated decor, uncomfortable balcony furniture). The pool was nice, but no amenities. Had to search for a server to order drinks. All in all, you could see how this was once a wonderful property, but it all seems a little dated, and the location up a steep hill makes walking from Centro difficult.

Stayed in February 2024

The whole hotel is a little tired. It could do with a refresh. Our room was tired. The pool was really in need of many repairs

The view from our room. The bed. Being by the pool. The gardens. The shuttle into town

Stayed in February 2024

Shuttle to town center only in evenings and certain days of the week The patio door didn’t lock

Amazing view Clean Friendly staff Short walk to town center, but need to be in good physical shape Excellent breakfast buffet and club sandwiches

Stayed in January 2024

Check in could have been more helpful we wanted 2 beds in a standard room but were refused. We had to upgrade and pay more for another room. Transport into town was very infrequent. Not very helpful running only hourly.

Breakfast was amazing. Pool was lovely but a little cold. Staff at the door were super helpful with bags and taxis. All staff very friendly and helpful.

Stayed in February 2024

We found the restaurant to be over priced and the food mediocre. A suggestion for improvement would be to have a small refridgerator in each room.

We liked most everything about our stay. The entire property is clean, staff are professional and friendly, the beds are very comfortable and we enjoyed the view of the city.

Stayed in January 2024

Stairs, stairs, stairs.

Stayed in January 2024

There was a highway near the hotel which was a bit noisy from the location of our room. It was not noticeable with the patio door closed. It was a bit far from the downtown area so we had to take a taxi to leave and return to the hotel. You probably could have walked to the city center and taken a taxi back but it was hot when we were there.

The staff were very friendly and always willing ty help.The rooms were clean and comfortable.

Stayed in November 2023

I thought this hotel would be nice and quiet away from the hustle and bustle, and it was (the pool area is beautifully serene during the day), however this was ruined by loud music / dj coming from the restaurant / bar area later at night (even though I was on the 3rd and highest floor). It was so loud I couldn't sleep - I thought I was booking a hotel room not a nightclub!! Otherwise had a great stay, but this aspect really detracted.

Great pool and gardens, amazing views over the city, peaceful location but still not too far to walk to the centre of everything!

Stayed in November 2023

The rooms are connected without locks. Felt a little unsafe. A lot of bugs. But has to do with it being in the mountains.

The location was great. Nice view of the city.

Stayed in November 2023

Leaking tap Bathroom needs updating Missing tiles around the pool

Front desk staff - helpful, friendly Comfortable beds Great views over the city Quiet Easy to walk into town Pool

Stayed in November 2023

Beds were hard

Staff restaurant and grounds were great.

Stayed in September 2023