Colonia Barrio Santiago Calle 53 # 559 B y C, 97000 Mérida, Mexico
#43 of 175 hotels in Mérida
Guests' ChoiceBased on 137 hotel reviews
8.8Cleanliness
9.1
Comfort
9.3
Location
8.4
Facilities
8.9
Staff
9.0
Value for money
8.8
Free WiFi
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 25 June 2024
Dieter
AustriaThe area around the hotel is very old - many abandon houses. Parking is in front of the house, but always available. For the center you have to walk 10 min - we liked it.
nice property - very calm and green. At this time hot many people there - had the pool alone - otherwise it is very small. Liked the atmosphere.
Stayed in June 2024
Reviewed: 20 May 2024
Megan
United Statesno small refrigerator. xtra coffee costs money. pet fee way too expensive. per pet per night fee. plus pet deposit.
our private pool. great bed. nice shower
Stayed in May 2024
Reviewed: 18 April 2024
Nicole
CanadaFor the bob discounted price I would expect a mini fridge. We did not use our private pool it had not been skimmed and was under a large tree, there was nothing in the room to skin the pool with. The private pool area had not been swept in quite some time.
The room was spacious and there was plenty of hot water. The bedding was luxurious.
Stayed in April 2024
Reviewed: 15 April 2024
Christopher
United StatesThe only complaint we had , and it is quite minor , is there was a large family group near us that had children screaming throughout much of the day into the late evening . This wasn’t something that we directly fault the property but they could also do more to encourage solace and encourage large groups to be quieter and more considerate of other groups in the space .
The rooms were spacious , well appointed, and very clean, with an AC system, which is one of the things that clinched this for us as we are a bit heat sensitive. The on site restaurant had excellent food and drinks . A very nice on site pool . staff were exceptionally kind and helpful:) They often arranged taxis for me when I found other means of getting a ride difficult
Stayed in April 2024
Reviewed: 27 March 2024
Andrea
United KingdomWi-fi connection was very slow and intermittent. Little hot water and pressure for the shower.
Very smart, spacious and beautifully decorated room. Nice garden with a small private pool. The hotel felt overall very intimate and comfortable.
Stayed in March 2024
Reviewed: 8 March 2024
Alexander
SpainBit far from center.
Cleanliness, the size of the rooms is big, the location and the pool.
Stayed in March 2024
Reviewed: 8 March 2024
Nicolas
GermanySpacious and nice room. Clean except the floor, we always had dirty feet.. Stuff was absolutely friendly. Parking slot right in front of the entrance.
Stayed in March 2024
Reviewed: 7 March 2024
Venus
Hong KongWhile it wants to be a chic boutique hotel, it lacks thoughtfulness. It's the little practical details that bring down the score for me. I checked in early (very reasonable price) and so the room wasn't 100% ready perhaps, the staff had to get towels for me separately, and it was just one body towel. When I asked for extra hand towels, it took a while for her to find them. And there was no bath mat/ towel offered. Cleanliness was not top notch, but good enough, especially with an industrial/ natural feel to it, it's hard to tell. Key chain of the hotel room key is a cute little macrame thingy which is a common craft in the region, but it's not pleasant nor hygienic at all to be holding on to a blackish fabric key chain probably soaked with many people's sweat and germs...There's also a lot of space in the room for a bench or a suitcase holder. Couldn't decipher how to get the safe to work in my room but the city and the hotel felt pretty safe and I didn't lose anything. My room came with a little walled outdoor area but it's pretty small, and there's no outdoor furniture, so you'd need to move the chair in the room outside yourself if you wish to stay out. All the staff there are friendly enough but don't seem to speak English, so please come prepared.
I had forgotten what I booked already by the time I arrived. So the size of my room with a king size bed did surprise me and I was very pleased with it! The furnishing of the room is nice, so is the surrounding outside. It is about 15-20 minute walk away from the main centre but if you have google maps with you, its not hard to find your way and it feels safe even in the middle of the night, which I have done many times. Even though the pool is small, it's sufficient just to wind down and it's clean. The hotel is also very quiet, and air con works very well. Bed is comfortable as well, no bed bugs for me! A couple of mosquitoes flying about so do bring bug spray.
Stayed in February 2024
Reviewed: 28 February 2024
Frederic
Francegreat tasteful decoration , quiet from the street noise , smiling happy staff and of course the large swiming pool
Stayed in February 2024
Reviewed: 17 February 2024
Christine
United StatesThe staff was highly professional and friendly. The rooms were clean, spacious, and comfortable. They were tastefully decorated with private patios and soaking pools. There is a restaurant on the premises and coffee and drinking water are provided in the room. The hotel is pet-friendly which we appreciated. We had a very quiet and relaxing stay.
Stayed in February 2024
Reviewed: 13 February 2024
Christine
United StatesFriendly staff. Clean attractive, spacious rooms. Pet friendly.
Stayed in February 2024
Reviewed: 28 January 2024
Allan
NicaraguaCement floors in room not clean. Path to rooms are rough beams and gravel so cannot roll your suitcase and vegetation grows into the path hitting you as you walk. Trim it! Pool was refreshing but lots of leaves. No restaurant close by and hotel doesn’t offer any incentive to eat there and nobody does, Min 15 min walk to centr
Spacious room and comfortable bed, cleaned daily.
Stayed in January 2024
Reviewed: 5 January 2024
Dionisis
GreeceThe reception cannot communicate in English. You need a car in order to reach the center of Merida.
Stayed in January 2024
Reviewed: 4 December 2023
Jelena
CroatiaIt's a pity that the private pool we had in the room was not better maintained so that we could enjoy it. However, the outdoor shared swimming pool was well maintained.
The receptionist who welcomed us was very kind. He walked us to the room and showed us how everything works. The room was very tidy with great amenities in the bathroom. Quiet neighborhood, we left the car parked on the road in front without any fear.
Stayed in November 2023
Reviewed: 4 December 2023
John
United KingdomNothing.
The bed. The quiet. Size of the room. Facilities were all good.
Stayed in December 2023
Reviewed: 26 November 2023
Aurora
United StatesI wished they had a little more variety in their menu for breakfast and lunch. It was not a bad menu at all it was really good just more options.
Location was close to little park with lots of restaurants. Plus the hotel itself had a great bar and breakfast options.
Stayed in November 2023
Reviewed: 21 November 2023
Kristina
MexicoThe breakfast is no longer included in the price
We love this little hotel and choose to stay here each time we are in Merida. Rooms are huge and comfortable. There is a desk which when working remote is an essential for me. Friendly staff and a short 10min stroll from the centre of town.
Stayed in November 2023
Reviewed: 6 November 2023
Teemotraveler
CanadaMore accessible water would be nice for drinking. But they have more water at the reception for guests whenever you need it. That's all everything else was great.
Everything was amazing. The spa is there, too. We didn't experience the spa but would have if we stayed longer, which we are considering to return some day. Merida is a beautiful mini city filled with friendly people. We had some traditional Yucatan cuisine about 20 minutes walking distance. They have a restaurant that was accommodating and not bad at all. Staff were friendly.
Stayed in November 2023
Reviewed: 31 October 2023
Enith
MexicoEverything, It’s very beautiful
Stayed in October 2023
Reviewed: 10 September 2023
Cristian
United StatesRestaurant could have been better, but no real biggie. We loved our stay.
Fantastic accommodations, individual pool major bonus, great value. Will recommend to friends!
Stayed in September 2023
Reviewed: 25 August 2023
Lutek
United StatesWe had a good stay but to help others make a decision when there are many choices available I'm including more nuanced details that would have improved our experience: The room was more expensive than anticipated with extra fees. We had been told breakfast was included but it was not. We would have also appreciated a few smaller details such as mini fridge in the room. The bed was very firm, which I know some like but others might not (we were comfortable). There were ants in the room but it wasn't a huge deal to be honest, there were no screens and it was summer so a few bugs are expected. The hours for the restaurant and bar were unclear to us, it seemed to never be open (perhaps a seasonal issue). We had thought we were splurging for a boutique hotel, the façade and décor met that expectation but the overall experience was a bit lacking, this is more of no frills hotel. If the room was just a bit cheaper or had included breakfast (or even had it as an option to purchase) as expected, it would have been perfect.
The hotel was in a good location and easy to find. It is in a quiet area but a short walk to parks, cafes, stores, restaurants etc. If you are looking for a laid back, chill hotel, this might be a good choice for you. Check in was easy and the room was spacious. The AC was great, we were never hot in the room despite the brutal August heat. Every staff member we interacted with was kind and welcoming. We had an excellent trip and felt safe and comfortable there. We had the room with the pool in the patio which was nice (we figured, hey, it's August! We will want that pool!) but if I was staying again I'd just select a cheaper room and use the main pool which was much nicer.
Stayed in August 2023
Reviewed: 11 July 2023
Tom
IrelandPool is very small. Breakfast is not included.
Lovely room and very comfortable bed
Stayed in July 2023
Reviewed: 22 June 2023
Alan
United StatesThere were a few maintenance issues that should have been known/fixed. The door to our room would unlock from the outside but not lock (from the inside it would both lock and unlock). They fixed this the following day, although when we went to check out the door would again not lock, so the security of our belongings was a nagging question that first day while we were exploring the city and surrounding areas. The quality of those locks/keys were very cheap. The staff did offer to have us move rooms to a downgrade (no pool), but it was already nighttime and were settled in and we weren't offered the price difference between our room and a non-pool room. The outdoor light in the pool area was burnt out so it was hard to see in order to enjoy the pool during the nighttime. It might have been that a remote was missing in our room, but the combo overhead fan/light could only be used together - so no ability to keep the fan running while having the light off at night, etc. There were two holsters for remotes - the other being the AC remote - but only one remote in the room. Previously during other stays, breakfast was included but this time they've gone more ala carte, so no rooms are offered with a breakfast option which was a nice perk previously that now costs 175 MXN pp for the base American breakfast option.
The room itself is great - the bed is super comfortable, AC on full blast cools the entire place down (it was 107F the two days we stayed so my expectations were low on how comfortable a room would be even with AC). The furniture is very sturdy, higher quality made. The pool was a perfect treat we used at nighttime. Very quiet, didn't hear other guests in other rooms. Soaps/shampoo, etc are a very nice quality.
Stayed in June 2023
Reviewed: 1 May 2023
Fabio
Portugalpool wasn’t that clean and cigarette butts found next to the pool from previous visitors
spacious room and attention to details (we had a room with private room) all amenities are present and the location is good; very central
Stayed in April 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content