Vialidad Paseo Mujeres, 77400 Cancún, Mexico
#24 of 208 hotels in Cancún
Guests' ChoiceBased on 433 hotel reviews
8.7Cleanliness
9.4
Comfort
9.4
Location
8.8
Facilities
9.4
Staff
9.1
Value for money
8.6
Free WiFi
8.5
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End of dialog contentReviewed: 11 June 2024
Safire
United StatesThe upselling was ridiculous. Every 2 minutes someone would try and upsell you something which was really annoying when you’re trying to relax. Also Although quiet is nice there was absolutely no entertainment which was a bummer especially for an Adults only hotel.
It was a beautiful hotel. Very clean and relaxing. The staff was attentive.
Stayed in June 2024
Reviewed: 12 April 2024
Anjola
NigeriaNo wiggle room on services, hard to get compromise on some basic services
Beautiful and spacious
Stayed in April 2024
Reviewed: 20 February 2024
Roberta
United StatesThe only issue, is the mold smell and moisture in the room, I guess building 1 on the pool side does not get much sun and this is a big complaint from other guests as well.
Great place, awesome restaurants and staff was amazing. Maria our concierge was so attentive the whole time. we Love Gaucho the steak house and Bernardo, is the best! La Boheme is an awesome restaurant as well. We had the “Swin up Pool” room, on building One. Beautiful room.
Stayed in February 2024
Reviewed: 4 January 2024
Tarsha
United StatesVery clean
The property was very nice. The butler I was assigned not as attentive as I expected.
Stayed in November 2023
Reviewed: 21 December 2023
Al
United StatesNo complaints
The staff the hotel the food was great the restaurants was great the entertainment in the daytime was great no complaints
Stayed in December 2023
Reviewed: 28 November 2023
Rljones93
United KingdomNothing, it was all perfect!
Such an incredible place, we stayed for our honeymoon and everything was catered for. We loved every minute of our stay! Everything was perfect!
Stayed in October 2023
Reviewed: 18 November 2023
Lorne
United StatesThe entire facility was luxury through and through. Experience offered by our butlers, Hector and Miguel was hands down the epitome of 5 Star. The two constantly went above and beyond to surprise us at every turn. The little things to big things made us feel extremely special and will be returning year over year to have them as part of our vacation experience! There is no other experience like what they provided. The two truly show the care they have for each one of our group and anyone at the resort should pay attention to the level of pride each showed in making the trip memorable. True assets to the resort! Chef Manuel was outstanding and provided a dining experience that delighted each and every night. We enjoyed his passion expressed in his dishes and conversation was a pleasure. He made the dining experience 5 Star and something worth coming back for. Manuel our poolside server was perfect. He was always on the ball with refreshing our drinks and even anticipating our orders for lunch to the point it was delivered without asking. We enjoyed the ability to stay in our pools and receive quality service through each day! We are truly grateful for the service and friendships the resort provided us the privilege to experience. We will be returning again next year for the third year in a row to not only enjoy the resort, but most importantly see our premier friends, Hector, Miguel, Chef Manuel, and Manuel at the poolside! Please make sure they each know our gratitude for the level of service provided. Take care of each one of them as your staff as they deserve every ounce of recognition for delighted your guests to a standard above 5 Star!
Stayed in October 2023
Reviewed: 6 November 2023
Tabitha
United StatesDamp feeling beds-
Beautiful property Exceeded my expectations My only complaints were the beds always felt a lil damp I’m not sure how humid locations can remedy that!
Stayed in October 2023
Reviewed: 30 October 2023
April
AustraliaNothing. Everything was incredible
Everything! Absolutely amazing! Couldn't fault them for anything. Will definitely be back soon!
Stayed in October 2023
Reviewed: 29 October 2023
Pilar
United StatesGreat infrastructure, excellent food and service from the staff.
Stayed in October 2023
Reviewed: 17 October 2023
Meherun
United StatesExtremely helpful & friendly staff. Would totally visit again. Restaurant on site had great food .
Stayed in September 2023
Reviewed: 2 October 2023
L
United StatesThe pillows weren't comfortable.
Very beautiful property, the room was amazing (Jacuzzi loft suite) and the food was amazing.
Stayed in October 2023
Reviewed: 26 September 2023
Pryscila
United StatesNo complaints
It was amazing
Stayed in August 2023
Reviewed: 18 September 2023
Jaswin
United KingdomFew of the restaurants could be better
Stayed in August 2023
Reviewed: 17 September 2023
Alyse
United StatesThe walls and floors don’t have much sound proofing, so we could hear the people above us at all hours of the day and night.
Extremely clean grounds and rooms. The people are friendly and always willing to help.
Stayed in September 2023
Reviewed: 2 September 2023
Laura
United StatesBeautiful, accessible, and well designed! The staff always went above and beyond!
Stayed in September 2023
Reviewed: 1 September 2023
Renata
MexicoThe pillows in our room were too rigid and uncomfortable
The food and drinks were great, facilities are beautiful and accesible, crew members were very welcoming and friendly
Stayed in August 2023
Reviewed: 28 August 2023
Sharon
United StatesThe property was gorgeous , super clean the staff was amazing
The golf cart made getting around so easy
Stayed in August 2023
Reviewed: 26 August 2023
Tranecia
United StatesI had to ask for washcloths everyday , because the housekeeper never left any.
The swim up pool was awesome, along with the butler service.. all the staff was wonderful.
Stayed in August 2023
Reviewed: 24 August 2023
Ms
United StatesThis resort is amazing its all inclusive. The staff was excellent very attentive to each of us. Everyone was very friendly. No complaints here except for other visitors and it was handled immediately.
Stayed in August 2023
Reviewed: 21 August 2023
Holly
United KingdomNothing!
This is the best hotel I have ever stayed at. Our butler Michael was amazing and booked all of our reservations at the a la carte restaurants. The staff are so friendly in every location, the food at particularly the Indian restaurant and both steak houses is amazing. All facilities are very clean and the pool is lovely with great entertainment. The entertainment at night is also amazing with a variety of different bands and activities.
Stayed in August 2023
Reviewed: 11 August 2023
Tammy
United Statesbreakfast good
Stayed in July 2023
Reviewed: 8 August 2023
Afeez
United StatesThe only terrible experience we had isn't from the TRS Hotel, but from Booking.com. Booking.com disappointed us with our promised Taxi on arrival. We were stranded at the Cancun airport for about 3hrs in over 100°F sun. I called the customer service like 3 or 4 times, and no one could help. We had to eventually settle for a very expensive taxi ride from the airport to the hotel. As a loyal customer of many years, I'm expecting Booking.com to make it up to us as promised.
We loved everything! The staff, the food, drinks, massage, hydrotherapy, amenities, clean environment, chicaboret, and lots of activities. It's indeed memorable. We are definitely going back!
Stayed in August 2023
Reviewed: 6 August 2023
Caprice
United StatesThe food at the Chic C restaurant can’t remember the full name, however it was a 3hour show and the food was horrible.
The food and the staff were excellent… room service, cleaning the top knotch
Stayed in August 2023
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