905 Avenida Camarón Sábalo, 82110 Mazatlán, Mexico
#24 of 84 hotels in Mazatlán
Guests' ChoiceBased on 237 hotel reviews
8.5Cleanliness
8.5
Comfort
8.6
Location
8.9
Facilities
8.5
Staff
8.6
Value for money
8.0
Free WiFi
8.2
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End of dialog contentReviewed: 27 June 2024
Rocio
United StatesThe location was great
The staff was excellent the rooms very clean nice view and the location has great
Stayed in June 2024
Reviewed: 21 June 2024
Aleida
MexicoThat security exposed me to danger, I tried to come back from the beach like at 8:40 pm and they told me I could not enter the hotel because they had closed that entrance because of the pool. I understand the swimming pools were closed but I only wanted to enter to go to my room. Security guard was very rude.
Good location, nice and clean rooms.
Stayed in June 2024
Reviewed: 18 June 2024
Marcela
United StatesN/A
Location, staff and close to the beach.
Stayed in June 2024
Reviewed: 18 June 2024
Yolanda
United StatesThe breakfast was excellent and the staff also amazing. I would go back anytime and will.highly recommend your property. Thank you for your excellent customer service.
Stayed in May 2024
Reviewed: 23 May 2024
Stephanie
United StatesCleanliness, and staff customer service
Stayed in April 2024
Reviewed: 11 May 2024
Katheryn
United StatesThe hotel has beach access but the hotel does not clean or maintain the beach due to there is a local beach access right next to hotel. It is sad to see so much trash and that people don't pick up their trash from the beach.
The facility itself was new and clean. Big clean, great room with ocean view. Great pool area, dj on pool areas was fun, pool area servers, and bartenders were great. Welcoming staff and great customer service from the valet to the lobby and overall everyone was nice and helpful. House keeping was great as well, aways on top of making sure we were happy. They have a Starbucks in the lobby for those Starbuck drinkers, walking distance to liquor store, bars, clubs, restaurants, exchange money.
Stayed in February 2024
Reviewed: 1 April 2024
Avina
United StatesVery good
Good
Stayed in March 2024
Reviewed: 27 March 2024
Maria
United StatesFront desk personnel. There was an issue with one of the two rooms we got. The issue was the shower glass door. It was missing so when you showered the water would go onto the floor. The next morning when we brought the issue to their attention they gave us several reasons for why the door was missing. 1 the door broke. 2 this is the design. 3 this is a handicap room. The last one made the most sense to me. I think if you are going to put me in a handicap room the least that they could have done is asked if this was ok with me first before just giving it to me because you have no more rooms available. Or they over booked. What ever the reason was I was not happy. At one point they offered to give me a mop so I could mop after showering. Yes it got to this point. This is when I walked away because I knew things were not going to end well and I was in vacation with my family. The kicker was that all that I got was excuses and I did not hear solutions. Once I walked away one of the guys turned and made a remark to the other guy and they both laughed at me. This is unacceptable and I think that I will not be staying here anymore for this disrespect towards me the customer. The next day I spoke with a manager and I was switched rooms.
Everything. We have stayed there several times.
Stayed in March 2024
Reviewed: 22 March 2024
Esparza
MexicoEverything!
Stayed in March 2024
Reviewed: 20 March 2024
Mattesich
United StatesRestaurant and price
Location and amenities
Stayed in March 2024
Reviewed: 12 March 2024
Ciria
United StatesAll good
Breakfast was delicious Everyone from staff great Just the pool wasn’t heated but still clean and nice
Stayed in March 2024
Reviewed: 17 February 2024
Francisco
MexicoLa vista al mar y la playa al pie del hotel
Stayed in February 2024
Reviewed: 7 January 2024
Arena
El SalvadorBottle Walter and paper towel were limited to the room. We had to purchase our own. We were 4 in the room and paying for 4, and always short on water and paper towel. No vegan options to eat at restaurants, manu was not the best. Towels at pool were always short, probably because of busy dates
View and locations were great, service people also great.
Stayed in December 2023
Reviewed: 4 January 2024
Esparza
MexicoEverything, comfortable and beautiful view.
Stayed in January 2024
Reviewed: 6 November 2023
Oscar
United StatesEl mal del puerco be partying it up next door so plan on sleeping late if you have a city view room which I did sleep late every night so I didn’t mind.
Friendly staff am very quick to respond
Stayed in November 2023
Reviewed: 5 November 2023
Rivas
United StatesBar wasn’t open or available
Convenient and friendly staff. Clean and cleaning lady Lupe always attentive
Stayed in November 2023
Reviewed: 31 October 2023
Cruz
United StatesI had 3 reservations and 2 of the rooms did not have very good hot water.
It was very clean, staff was very friendly and helpful. Perfect location.
Stayed in October 2023
Reviewed: 30 August 2023
Blas
United StatesThe room that they gave us was left with trash in the trash can the bed had some springs on the side of the bed almost coming out and the sofa bed had a that was broken and you would sink in .
Staff was really friendly
Stayed in August 2023
Reviewed: 30 July 2023
Fraymond
United StatesMusic noise at night from clubs in the area and Banda music during the day from the beach side.
Location.
Stayed in July 2023
Reviewed: 26 July 2023
Roberto
United StatesI Don't like too much waiting for check-in
Great service and very comfortable hotel 🏨
Stayed in July 2023
Reviewed: 5 July 2023
Alma
United StatesThe room was not what I expected, moldy shower, bed skirt had mold, matress cover had period blood and there was hair band with hair on pillow. Last, the door was not locking right.
The breakfast buffet & Restaurant
Stayed in July 2023
Reviewed: 5 May 2023
Claudia
MexicoThey kicked us out of the pool in a rude manner
The location
Stayed in May 2023
Reviewed: 6 March 2023
Cathy
United StatesToilet was broken and had to have maintenance come and fix it. Also ther was mildew/mold in the shower and along the sink in bathroom.
Location and ocean view
Stayed in March 2023
Reviewed: 19 January 2023
Josue
United Statescharged my account even tho I paid some cash
great location
Stayed in December 2022
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