Calle 16 Sur, 77780 Tulum, Mexico
#111 of 234 hotels in Tulum
Guests' ChoiceBased on 107 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
7.2
Facilities
8.6
Staff
8.7
Value for money
8.5
Free WiFi
7.6
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End of dialog contentReviewed: 8 September 2024
Laura
United StatesIt was very difficult to fine, was on a muddy dirt road between several construction sites and you couldn’t walk anywhere for meals.
Very clean, comfortable beds. Felt safe and well cared for.
Stayed in September 2024
Reviewed: 28 August 2024
Joy
FranceIt was difficult to access the property. The staff was okay.
The appartment was very big and I love that
Stayed in July 2024
Reviewed: 16 August 2024
Jonathan
FranceQuite hard to find it and you have to drive a 4x4 to get there, the roads are not finished. The shower is not made for children, the water is cold from time to time. The breakfast is long to be served, we had to wait for 20 min with little kids.
The hotel is situated not far from the city centre. The room is spacious, the air conditioning is appreciated, especially in August.
Stayed in August 2024
Reviewed: 2 October 2023
Rachel
Trinidad and TobagoI didn't like the fact that you had to pay extra for eggs and that the Booking discount wasn't applied when checking in for the hotel. It's a bit far away from the center and the beach. Technically you can walk it, but it may take over 20 minutes and with the heat you may need to take a taxi.
The pool with the waterfall feature was a beautiful touch and quite refreshing. The fruits they served at breakfast was also delicious. The staff were friendly and helpful. It's within walking distance to some restaurants, cafes and small boutiques.
Stayed in October 2023
Reviewed: 13 September 2023
Sonia
ItalyGreat staff, beautiful pool, large rooms
Stayed in September 2023
Reviewed: 2 April 2023
Zoael
CanadaElectric tower buzz outside No seating on rooftop Toilet needed fixing
Clean and private patio
Stayed in March 2023
Reviewed: 5 March 2023
Lotte
Netherlandsstaff, location and ambiance
Stayed in March 2023
Reviewed: 5 March 2023
Lotte
Netherlandsshower wasn’t very hot
Nice ambiance and staff
Stayed in March 2023
Reviewed: 23 February 2023
Ragnar
Estoniabathroom shower was very weak water pressure
location, staff changed our room for better one, breakfast good and staff was very helpful and polite
Stayed in February 2023
Reviewed: 6 February 2023
Mclaughlin
SpainWe got charged for the small waters left in the room that are normally complimentary. Better options around for the money
The room was comfortable enough
Stayed in January 2023
Reviewed: 3 February 2023
Randy
CanadaN/A
Beautiful and comfortable!! Great little spot
Stayed in February 2023
Reviewed: 1 February 2023
Agnese
Latviacold water in shower
place, room
Stayed in January 2023
Reviewed: 21 January 2023
Alice
United Kingdomno access to coffee
the gardens and the size of the room
Stayed in January 2023
Reviewed: 10 November 2022
Brooke
United Stateswe were there in the shoulder season so the restaurant and bar were not open. and many of the rooms were being updated.
the location was excellent!!
Stayed in November 2022
Reviewed: 22 October 2022
Audrey
FranceNoisy people speaking outside the room at night
friendly staff and practical room with an artsy touch
Stayed in October 2022
Reviewed: 16 September 2022
Jose
MexicoLocation & the road was bumpy
Very good facilities
Stayed in September 2022
Reviewed: 12 August 2022
Mitchel
NetherlandsSometimes there was some noise because of constructions. Didn’t bother our sleep.
The rooms were really comfy and clean. They have nice beds. The staff was really friendly. Especially the girl (we didn’t catch her name). Bike rental is a good option to compensate for the location.
Stayed in August 2022
Reviewed: 4 July 2022
Logan
CanadaOnly drinking water in room is $40 pesos… Costs about $12 pesos at Oxxo. A 4 star hotel should provide some free drinking water.
Plants and pool area. Nice room with comfortable bed and balcony.
Stayed in July 2022
Reviewed: 14 June 2022
James
United Kingdommusic in the morning from the restaurant wakes you up. pool needs loungers
good location, really nice rooom
Stayed in May 2022
Reviewed: 4 June 2022
Tai-j
United StatesNot walking distance from much. Very little food selection.
It's a hidden little gem. comfortable. Charming and quaint. The staff was super helpful and amicable.
Stayed in March 2022
Reviewed: 30 May 2022
Marjolein
Netherlands- Location is a bit far from restaurants, 20 minute walk (not great in the dark). Plus the road to get to the hotel is not great for your car at all, sandy with a lot of bumps and holes. - Water from the shower was a bit salty, I didn’t feel like it was clean
- Friendly staff - Nice and new hotel, spacious and clean rooms - No card or key to open the doors, but system with your own personal code. loved that.
Stayed in May 2022
Reviewed: 11 May 2022
Alan
United StatesThe only complaint I have is that the towels were scratchy. Other than that, I don't have anything to complain about.
Clean, modern rooms, with all the common amenities. Great customer service and willingness to help!
Stayed in May 2022
Reviewed: 2 May 2022
Adriana
United KingdomRooms facing pool can be a bit noisy. This is a very basic, industrial style hotel, to crash for one night max, as we did. It is not for a long term staying.
The staff were friendly and helpful.
Stayed in April 2022
Reviewed: 16 April 2022
Cem
TurkeyThe staff was absolutely incredible. It was our first time in Tulum, and the staff was not only very helpful with the hotel, but also with getting around Tulum and information in general (Omar, thank you for everything.)
Stayed in April 2022
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