The travel agent inside hotel

Liked everything

Stayed in May 2024

The alcoholic drinks wasn't good at all but the Cafe made up for it.

I had an amazing time at Hyatt. The food was great, the Zen Spa was exceptional, the beach serene. The staff was polite and provided star quality service.

Stayed in June 2024

Plumbing issues and despite filtered water we got stomach sickness.

Great staff, evening shows, and beach.

Stayed in June 2024

Can't think of anything

Room was very clean and comfortable. Food was delicious with great choices. Shoutout to the dining staff. The hostesses always welcomed us with a smile and a warm greeting. Waiti staff were exceptional. Entertainment during the day and evening was excellent. The spa was amazing. Shoutout to Bryan, Hilda, and Brenda.

Stayed in May 2024

Access to ice machines

The food was excellent

Stayed in June 2024

Everything

Stayed in May 2024

Service, Room, beach and pool was great. Luis at the lobby bar was very friendly and went the extra mile to explain a few things for us. Would really recommend staying here

Stayed in May 2024

The fact that the cabanas closest to the pool are for rent, but I get it, there’s a price for premium seats plus it means no unfair hogging for the whole day.

The view from the bedrooms is fantastic. The way the staff greets people is so warm and they’re really attentive to people’s needs. The food was actually excellent in all the restaurants. I had a blast with the activities.

Stayed in May 2024

Absolutely nothing!

This resort was amazing from the moment we walked in! We felt the love from all the staff from reception to the events and in particular David from the pool area! He went above and beyond for all our needs! This daily activities and the entertainment this resorts provides is exceptional. The food at all 5 restaurants were of high quality, so amazing!! We were extremely sad to leave, and can't wait to return from all the way from Sydney Australia! We love you all!

Stayed in May 2024

Very bad massages

Everything was absolutely amazing

Stayed in April 2024

None

All staffs are so kind and reliable. Room was clean. Food was tasty. This hotel surpassed my expectations a lot.

Stayed in April 2024

Room next door was under construction. Was a little loud after 10am but we understand updates are always needed. New fire alarm system kept going off in our room the first two nights before it was totally disconnected. We were offered a different room.

Everything was amazing.

Stayed in April 2024

Beds were a little too firm.

The staff were super friendly and went above and beyond. All the restaurants were great.

Stayed in April 2024

Amazing Amazing facilites, means service etc

Stayed in April 2024

Wonderful location

Stayed in April 2024

Beautiful. Staff were amazing

Stayed in April 2024

The music everywhere was really loud and thumping. Unusual for this property!!!

Stayed in March 2024

Way too many stairs on the property

Great facility. No kids. Great beach and pools. Great restaurants and food. Drinks were well made.

Stayed in March 2024

The sea is a bit rough because Cancún mostly get wind from east

Beautiful room ( the propriety has only full ocean views rooms ) , all inclusive , several restaurants. The staff is amazingly attentive and kind , in particular I want to mention Jesus ( one of the restaurant waiter ) and the sommelier Juan

Stayed in March 2024

Our room was next to the elevator which made it a little loud.

The staff was great and the food was incredible.

Stayed in March 2024

No

First time in Cancun and experience was exceptional, and definitely much better than expectations. This resort exceeded my expectations. All service staff from waiters, concierge, hotel housekeeping, entertainment and more were so kind and hospitable. My room had a beautiful view of the beach and there was a Jacuzzi in our room included free room service. The coffee shop was the perfect place to grab a coffee in the morning or a snack during the day. The rooms were luxurious, spacious and clean. I would like to express my sincere gratitude to Jesus Gracias for going above and beyond.

Stayed in February 2024

Food options were limited. There were no lounge chairs directly poolside (and limited ones at the beach) unless you paid extra for a cabana that came with 2 lounge chairs (expensive). Sort of felt like 2nd class citizens being shoved to the back of the pool area.

Location, service, pool, beach

Stayed in February 2024

Nothing

Fun, relaxing, beautiful, wonderful staff, great food and restaurants, great entertainment

Stayed in February 2024

That the jets in the Zen Spa jacuzzi didn't stay on longer and you had to keep pushing the button to turn it on.

Everything. From the time my taxi arrived to the resort until I left. Impeccable service. Stellar recommendations for food. Clean everywhere. Customer service 12 out ot 10, including housekeeping. Food was delicious and every member ensured you had whatever you needed. Entertainment every night. Jacuzzi tub in the room. Jets on shower were powerful, the shower and separated bathroom was beautiful and it smelled good everywhere. The pool was heated with swim up bar and jacuzzi. Fun, sun, drinks, ocean, food. Excursions were so much fun. Lots to do. Zen spa was phenomenal

Stayed in January 2024