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  5. Reviews of The Ritz-Carlton, Mexico City

Reviews of The Ritz-Carlton, Mexico City 5 stars

Avenida Paseo de la Reforma 509, Cuauhtemoc, 6500 Mexico City, Mexico

#184 of 545 hotels in Mexico City

Guests' Choice

Review score

Based on 44 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.2

  • Location

    9.3

  • Facilities

    8.9

  • Staff

    9.0

  • Value for money

    8.2

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 21 August 2024

    8.0
    Great. But not perfect
    • Leisure trip
    • Solo traveller
    • Deluxe Guest Room with 1 King, City view
    • Stayed 2 nights
    • Submitted via mobile

    The light switch in the bathroom was loose Also It took me a few times to figure out the light system

    Elegance Comfort Beauty

    Stayed in August 2024

  • Reviewed: 28 July 2024

    10
    Exceptional accommodations and customer service.
    • Leisure trip
    • Solo traveller
    • Deluxe King Room with Terrace and Park View
    • Stayed 3 nights
    • Submitted via mobile

    I can’t think of anything.

    The location, the room, the amenities, the view of Chapultepec Park, and especially the customer service.

    Stayed in July 2024

  • Reviewed: 7 July 2024

    9.0
    Happy overall , great customer service and professional staff
    • Leisure trip
    • Couple
    • Deluxe King Room with Terrace and Park View
    • Stayed 3 nights
    • Submitted via mobile

    The elevators Had to change 3 elevators every time to get to our room or go out

    Location and service

    Stayed in July 2024

  • Reviewed: 3 April 2024

    9.0
    Great location, views and pool! Staff requires more training to make you feel at a Ritz Carlton Hotel.
    • Leisure trip
    • Couple
    • Deluxe King Room with Terrace and Park View
    • Stayed 3 nights
    • Submitted via mobile

    Staff requires more training in order to be a real Ritz Carlton

    Location is amazing!

    Stayed in March 2024

  • Reviewed: 11 March 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Guest Room with 1 King, City view
    • Stayed 3 nights

    Breakfast was adequate....a little to much traditional Mexican fare for my taste

    Stayed in March 2024

  • Reviewed: 25 February 2024

    10
    Would 100% stay again, excellent location, excellent room and staff.
    • Leisure trip
    • Couple
    • Deluxe Guest Room with 1 King, City view
    • Stayed 5 nights
    • Submitted via mobile

    We originally started on floor 41 and after our first full night, we woke up to a child running back and forth non-stop starting at 6am. As a mother, I don’t try to mind children because that’s what they do but we left ours at home and I was looking forward to sleeping in. After a few hours of that, I called the front desk and asked if there was another room we can be moved to and they quickly accommodated us a few floors up! So I guess that’s not really something we didn’t like because I was rather pleased in the end. But I guess the hard floors would allow the people below to hear footsteps below are something I wouldn’t like all dependent on who is above.

    The entire staff was extremely tentative and friendly. If you’ve seen Mr Deeds, it was like “very very sneaky sir” status. Every time you turned around someone was greeting you to open a door, push an elevator button, whatever you need. It’s not a bad thing, at all. The hotel was very clean and luxurious and the view from the room was great. Restaurant was amazing too. Food was amazing as was the view. I expected the prices to be astronomical but they were very reasonable. Less than $50 for steak which I was sure it would have been way more. Or room was very spacious and beautiful. The large marble floor to ceiling in the bathroom was exceptional and the stand alone tub next to a large shower area was nice too. It was interesting how spaced the bathroom was from the main bedroom, which is nice so you don’t feel like you’re sleeping in a bathroom. Once you stay, you will know what I mean. The hall is lengthy. The electronic shades in the room are a nice touch too.

    Stayed in February 2024

  • Reviewed: 21 December 2023

    10
    extremely modern great service and incredible room and views
    • Leisure trip
    • Group
    • Deluxe Guest Room with 1 King, City view
    • Stayed 6 nights

    i have travelled all over the world and; this was one of the top five hotels I have in which I have stayed. value wise maybe number one or two.

    Stayed in November 2023

  • Reviewed: 27 July 2023

    10
    Front of house staff was well trained and responsive to guests and requests.
    • Leisure trip
    • Couple
    • Deluxe King Room with Terrace and Park View
    • Stayed 4 nights

    Lounge area was I'll-conceived for comfort of guests. Music seemed incongruous with the potential intent of a high floor/ high end lounge effort.

    Stayed in July 2023

  • Reviewed: 4 February 2023

    9.0
    The staff was exceptional….
    • Leisure trip
    • Solo traveller
    • Deluxe Guest Room with 1 King, City view
    • Stayed 4 nights
    • Submitted via mobile

    small room for the price..

    great staff

    Stayed in January 2023

  • Reviewed: 11 January 2023

    10
    great hotel
    • Leisure trip
    • Family with young children
    • Deluxe Guest Room with 1 King, City view
    • Stayed 5 nights
    • Submitted via mobile

    noise from other nearby guest having a meltdown at night

    great location and service Warm and comfortable rooms Pleasant staff and helpful amenities like towel robes, plenty of bath supplies, and room service 24 hrs

    Stayed in January 2023

  • Reviewed: 28 June 2022

    10
    excellent stay
    • Leisure trip
    • Couple
    • Deluxe Guest Room with 1 King, City view
    • Stayed 3 nights
    • Submitted via mobile

    the wifi

    everything was excellent except the wifi

    Stayed in June 2022

  • Reviewed: 17 March 2022

    10
    Wonderful stay and service .
    • Leisure trip
    • Couple
    • Deluxe Corner King Room with City View
    • Stayed 3 nights
    • Submitted via mobile

    I loved everything about the property .

    impecable Service as usual. great staff. Beautiful view and rooms . You can never go wrong with the Ritz.

    Stayed in February 2022

  • Reviewed: 6 December 2021

    10
    The Best
    • Leisure trip
    • Couple
    • Deluxe Queen Room with Two Queen Beds, Terrace and Park View
    • Stayed 1 night
    • Submitted via mobile

    I stayed in many In a Ritz but this team of the most beautiful people and service was Outstanding!!!

    Absolutely everything!!! Best Staff Spa location And Food

    Stayed in October 2021

  • Reviewed: 12 February 2024

    3.0
    They need to work harder to reserve the Ritz Carlton global name and service.
    • Leisure trip
    • Solo traveller
    • Deluxe Guest Room with 1 King, City view
    • Stayed 5 nights

    However they did so many mistakes like I was locked out of my room because I had a spa bill although i paind in full the first day. i will write to Ritz headquarters, too many mistakes.

    overall was a good hotel amenities etc

    Stayed in February 2024

  • Reviewed: 11 February 2024

    4.0
    Underwhelmed.
    • Leisure trip
    • Couple
    • Deluxe King Room with Terrace and Park View
    • Stayed 1 night
    • Submitted via mobile

    The hotel is a hotel and residences This is probably why the public spaces feel cramped and stuffed into less space than one expects for a hotel costing nearly $1000 a night. It was nice, yet I was underwhelmed.

    The views were beatable, and breakfast was great.

    Stayed in January 2024

  • Reviewed: 2 October 2023

    3.0
    A budget hotel stay with a huge price tag
    • Leisure trip
    • Group
    • Deluxe Guest room with 2 Queen, City view
    • Stayed 1 night
    • Submitted via mobile

    The bathroom sink and loads of little back hairs where the previous guest had shaved. When I went to reception they offered me compensation in the way of money off on massages and drinks at the bar. I thought this was really poor rather than apologising and giving us a room upgrade of getting a bottle sent to our room. I emailed the guest relations team and didn’t get a response. The breakfast wasn’t great, my scrambled eggs were burnt. When I spoke to the manager on our exit they seemed unwilling to suggest anything to make up for this. I suggested a full refund and they agreed over email however I am still waiting for them to get back to my last email to actually get the refund.

    The location was really good and the room was large with good bedding. Bathroom was also large and well equipped, however it was dirty. That was everything positive.

    Stayed in September 2023

  • Reviewed: 9 September 2023

    1.0
    Terrible experience, was mistreated by staff that discriminated me and prevented me from checking in.
    • Business trip
    • Group
    • Deluxe Guest room with 2 Queen, City view
    • Stayed 1 night
    • Submitted via mobile

    Terrible experience, was mistreated by staff that discriminated me and prevented me from checking in.

    Terrible experience, was mistreated by staff that discriminated me and prevented me from checking in.

    Stayed in August 2023

  • Reviewed: 23 August 2022

    5.0
    I’m not recommend this hotel at all. Never come back this hotel!!!
    • Leisure trip
    • Family with young children
    • Deluxe Guest Room with 1 King, City view
    • Stayed 4 nights
    • Submitted via mobile

    I’m not recommend this hotel at all!!!

    Stayed in July 2022

  • Reviewed: 14 July 2022

    2.0
    Spent +$2000 for 3 nights, left exhausted and hungry. The worst and most expensive Marriott property
    • Leisure trip
    • Couple
    • Deluxe Guest Room with 1 King, City view
    • Stayed 3 nights

    At night while attempting to sleep, the slightest movement in bed would set-off the room motion detector to illuminate the entire room. Impossible to sleep. In the morning requested that the detector either be disconnected or we be moved to another room. Departed for the day. Upon return, was assured it was fixed. Second night proved that only half of the lights had been disconnected, another night without sleep. Finally on the third night, no lights. Dinner food was ok/marginal, bar food was very unimpressive for price. Spent +$2000 for 3 nights, left exhausted and hungry.

    View from 45th floor

    Stayed in July 2022

  • Reviewed: 30 March 2022

    7.0
    at this Price the four season is better
    • Business trip
    • Solo traveller
    • Deluxe King Room with Terrace and Park View
    • Stayed 1 night
    • Submitted via mobile

    , very expansive for the size of the room .. the bed and the pillows should be more confortable ..

    the location , nice hotel , very good service .. the employees are number one

    Stayed in March 2022

  • Reviewed: 18 July 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Room with Terrace and Park View
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in July 2024

  • Reviewed: 8 July 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Room with Terrace and Park View
    • Stayed 5 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in June 2024

  • Reviewed: 4 July 2024

    10
    Great location very clean hotel very nice staff
    • Business trip
    • Solo traveller
    • Deluxe King Room with Terrace and Park View
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in July 2024

  • Reviewed: 11 June 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Guest Room with 1 King, City view
    • Stayed 4 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in June 2024

Showing 1 – 25

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