Avenida Paseo de la Reforma 509, Cuauhtemoc, 6500 Mexico City, Mexico
#184 of 545 hotels in Mexico City
Guests' ChoiceBased on 44 hotel reviews
8.7Cleanliness
9.1
Comfort
9.2
Location
9.3
Facilities
8.9
Staff
9.0
Value for money
8.2
Free WiFi
10.0
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Showing 1 – 25
Reviewed: 21 August 2024
Tracy
MexicoThe light switch in the bathroom was loose Also It took me a few times to figure out the light system
Elegance Comfort Beauty
Stayed in August 2024
Reviewed: 28 July 2024
Ramon
United StatesI can’t think of anything.
The location, the room, the amenities, the view of Chapultepec Park, and especially the customer service.
Stayed in July 2024
Reviewed: 7 July 2024
Amin
United StatesThe elevators Had to change 3 elevators every time to get to our room or go out
Location and service
Stayed in July 2024
Reviewed: 3 April 2024
Santiago
ColombiaStaff requires more training in order to be a real Ritz Carlton
Location is amazing!
Stayed in March 2024
Reviewed: 11 March 2024
Patrick
United StatesBreakfast was adequate....a little to much traditional Mexican fare for my taste
Stayed in March 2024
Reviewed: 25 February 2024
Jasmine
United StatesWe originally started on floor 41 and after our first full night, we woke up to a child running back and forth non-stop starting at 6am. As a mother, I don’t try to mind children because that’s what they do but we left ours at home and I was looking forward to sleeping in. After a few hours of that, I called the front desk and asked if there was another room we can be moved to and they quickly accommodated us a few floors up! So I guess that’s not really something we didn’t like because I was rather pleased in the end. But I guess the hard floors would allow the people below to hear footsteps below are something I wouldn’t like all dependent on who is above.
The entire staff was extremely tentative and friendly. If you’ve seen Mr Deeds, it was like “very very sneaky sir” status. Every time you turned around someone was greeting you to open a door, push an elevator button, whatever you need. It’s not a bad thing, at all. The hotel was very clean and luxurious and the view from the room was great. Restaurant was amazing too. Food was amazing as was the view. I expected the prices to be astronomical but they were very reasonable. Less than $50 for steak which I was sure it would have been way more. Or room was very spacious and beautiful. The large marble floor to ceiling in the bathroom was exceptional and the stand alone tub next to a large shower area was nice too. It was interesting how spaced the bathroom was from the main bedroom, which is nice so you don’t feel like you’re sleeping in a bathroom. Once you stay, you will know what I mean. The hall is lengthy. The electronic shades in the room are a nice touch too.
Stayed in February 2024
Reviewed: 21 December 2023
Akhilesh
United Statesi have travelled all over the world and; this was one of the top five hotels I have in which I have stayed. value wise maybe number one or two.
Stayed in November 2023
Reviewed: 27 July 2023
Graham
United StatesLounge area was I'll-conceived for comfort of guests. Music seemed incongruous with the potential intent of a high floor/ high end lounge effort.
Stayed in July 2023
Reviewed: 4 February 2023
Cj
United Statessmall room for the price..
great staff
Stayed in January 2023
Reviewed: 11 January 2023
Mary
United Statesnoise from other nearby guest having a meltdown at night
great location and service Warm and comfortable rooms Pleasant staff and helpful amenities like towel robes, plenty of bath supplies, and room service 24 hrs
Stayed in January 2023
Reviewed: 28 June 2022
Carlos
United Statesthe wifi
everything was excellent except the wifi
Stayed in June 2022
Reviewed: 17 March 2022
Alex
MexicoI loved everything about the property .
impecable Service as usual. great staff. Beautiful view and rooms . You can never go wrong with the Ritz.
Stayed in February 2022
Reviewed: 6 December 2021
Susanne
United StatesI stayed in many In a Ritz but this team of the most beautiful people and service was Outstanding!!!
Absolutely everything!!! Best Staff Spa location And Food
Stayed in October 2021
Reviewed: 12 February 2024
Pamus
SwitzerlandHowever they did so many mistakes like I was locked out of my room because I had a spa bill although i paind in full the first day. i will write to Ritz headquarters, too many mistakes.
overall was a good hotel amenities etc
Stayed in February 2024
Reviewed: 11 February 2024
Benjamin
United StatesThe hotel is a hotel and residences This is probably why the public spaces feel cramped and stuffed into less space than one expects for a hotel costing nearly $1000 a night. It was nice, yet I was underwhelmed.
The views were beatable, and breakfast was great.
Stayed in January 2024
Reviewed: 2 October 2023
Fiona
United KingdomThe bathroom sink and loads of little back hairs where the previous guest had shaved. When I went to reception they offered me compensation in the way of money off on massages and drinks at the bar. I thought this was really poor rather than apologising and giving us a room upgrade of getting a bottle sent to our room. I emailed the guest relations team and didn’t get a response. The breakfast wasn’t great, my scrambled eggs were burnt. When I spoke to the manager on our exit they seemed unwilling to suggest anything to make up for this. I suggested a full refund and they agreed over email however I am still waiting for them to get back to my last email to actually get the refund.
The location was really good and the room was large with good bedding. Bathroom was also large and well equipped, however it was dirty. That was everything positive.
Stayed in September 2023
Reviewed: 9 September 2023
Immanol
MexicoTerrible experience, was mistreated by staff that discriminated me and prevented me from checking in.
Terrible experience, was mistreated by staff that discriminated me and prevented me from checking in.
Stayed in August 2023
Reviewed: 23 August 2022
Denis
EstoniaI’m not recommend this hotel at all!!!
Stayed in July 2022
Reviewed: 14 July 2022
Leo
United StatesAt night while attempting to sleep, the slightest movement in bed would set-off the room motion detector to illuminate the entire room. Impossible to sleep. In the morning requested that the detector either be disconnected or we be moved to another room. Departed for the day. Upon return, was assured it was fixed. Second night proved that only half of the lights had been disconnected, another night without sleep. Finally on the third night, no lights. Dinner food was ok/marginal, bar food was very unimpressive for price. Spent +$2000 for 3 nights, left exhausted and hungry.
View from 45th floor
Stayed in July 2022
Reviewed: 30 March 2022
Luc
Mexico, very expansive for the size of the room .. the bed and the pillows should be more confortable ..
the location , nice hotel , very good service .. the employees are number one
Stayed in March 2022
Reviewed: 18 July 2024
John
United StatesThere are no comments available for this review
Stayed in July 2024
Reviewed: 8 July 2024
Giorgi
GeorgiaThere are no comments available for this review
Stayed in June 2024
Reviewed: 4 July 2024
Dilan
AustraliaThere are no comments available for this review
Stayed in July 2024
Reviewed: 11 June 2024
Violeta
United StatesThere are no comments available for this review
Stayed in June 2024
Showing 1 – 25
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