Paseo de la Reforma 439, 06500 Mexico City, Mexico
#39 of 546 hotels in Mexico City
Guests' ChoiceBased on 41 hotel reviews
9.2Cleanliness
9.5
Comfort
9.7
Location
9.5
Facilities
9.2
Staff
9.5
Value for money
8.7
Free WiFi
8.2
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Showing 1 – 25
Reviewed: 14 May 2024
Anitha
IndiaLoved the location
Stayed in May 2024
Reviewed: 5 November 2023
Leonor
United StatesEverything and especially the staff
Stayed in November 2023
Reviewed: 30 January 2023
Ahmedaljouan
KuwaitI loved my suite however I felt like it could use some updating and refurbishing especially when it comes to the carpets and sofas. I felt like some parts of my room were very worn-out. Also, the lobby is on the smaller side and is not very inviting nor does not have a lot of seating options.
This hotel did not disappoint. Luxurious, safe, great facility, and in a quiet yet central part of the city. Both in-room dining and the hotel restaurant are really good. The butler service was excellent.
Stayed in January 2023
Reviewed: 12 September 2022
Gillian
United Statesstaff were extremely courteous and helpful. Property is in a prime location to facilitate easy transit around the different neighborhoods of CDMX.
Stayed in September 2022
Reviewed: 27 August 2022
Erika
United Statesspa
Spa is very bad maintain to be a 5 star hotel
Stayed in July 2022
Reviewed: 25 August 2022
Alexandru
CanadaN/A
Excellent location and hotel. I will return again in the future on my next trip to Mexico City.
Stayed in August 2022
Reviewed: 4 July 2022
Santiago
ColombiaAbsolutely fantastic hotel ! Concierge service is excellent. Best service ever ! The food in amazing . Great location .
Stayed in July 2022
Reviewed: 28 March 2022
No
United StatesAlthough the location is excellent and in an area where all the nicer hotels are located it is also adjacent to a historical plaza that causes noise during the week
Staff is amazing
Stayed in March 2022
Reviewed: 22 March 2022
Rosen
CanadaI didn’t like the two level of entry into the hotel. there should be a door on the bathroom area. there is a very very strong scent in the lobby area which I did not like and which was quite unpleasant.
the room was beautiful. pretty good size. the hotel itself was very nice. the gym was perfect.
Stayed in March 2022
Reviewed: 28 February 2022
Omar
Saudi Arabiathe noise of construction near the hotel were very noisy in the restaurant but not the roommate
Everything
Stayed in January 2022
Reviewed: 28 February 2022
Diana
United StatesThe A/C in the room was not cold enough at times
Everything !! Especially our room view of the Diana Fountain 🤩
Stayed in February 2022
Reviewed: 22 February 2022
Camacho
United StatesThe price was too high.
It was wonderful. The service was amazing and the location was great.
Stayed in February 2022
Reviewed: 26 October 2021
Jamie
United Kingdomthe space, the light , the ambiance
everything was so modern , clean and stylish
Stayed in October 2021
Reviewed: 12 March 2023
Johnson
United StatesFor $1000 a night I would have expected something free for the customer, their was no appreciation shown just 2 free glasses of wine. No free breakfast, no complimentary tickets for a local show. Nothing every service at this hotel had a huge price attached to it. 24 hour butler service was available but$$$$$$. Beautiful robes and slippers were laid out everyday for our use at the property. I was thinking how nice it would have been if as we checked out ,that as a thank u for staying with us there would have been A gift wrapped robe and slipper set given to us, would have cost them $25.00. And given us a sense of appreciation for spending this money every night. The toilet had a foul smell coming from it. "T h e business center" ,the IT person couldn't get the computer to work?
Location was in the center of all things wanted to experience, view from room was great.
Stayed in March 2023
Reviewed: 6 August 2022
Srinivasan
United StatesToilet in one of the two rooms we booked was smelling, Unfortunately this was not reported to the hotel, so we did not give them an opportunity to remedy it.
The staff is really wonderful and go out of their way to make you feel at home. The location is quite central. There is a sightseeing tour bus stop right outside the hotel. The currency exchange is diagonally across the street, thought their rates were not as good as I saw elsewhere.
Stayed in August 2022
Reviewed: 12 May 2024
Anissa
Czech RepublicThere are no comments available for this review
Stayed in May 2024
Reviewed: 7 March 2024
Floy
DenmarkThere are no comments available for this review
Stayed in March 2024
Reviewed: 4 February 2024
Lisette
United StatesThere are no comments available for this review
Stayed in November 2023
Reviewed: 24 December 2023
Seyed
SpainThere are no comments available for this review
Stayed in December 2023
Reviewed: 8 December 2023
Zydrunas
United StatesThere are no comments available for this review
Stayed in December 2023
Reviewed: 21 October 2023
Mohamed
MexicoThere are no comments available for this review
Stayed in September 2023
Reviewed: 5 July 2023
Nick
United StatesThere are no comments available for this review
Stayed in July 2023
Reviewed: 23 June 2023
Abdullah
Saudi ArabiaThere are no comments available for this review
Stayed in May 2023
Reviewed: 6 June 2023
José
United StatesThere are no comments available for this review
Stayed in March 2023
Showing 1 – 25
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