Carretera Federal 307 Chetumal-Cancún Km. 306.5 Solidaridad,, 77710 Playa del Carmen, Mexico
#6 of 225 hotels in Playa del Carmen
Guests' ChoiceBased on 207 hotel reviews
9.2Cleanliness
9.7
Comfort
9.6
Location
9.4
Facilities
9.5
Staff
9.6
Value for money
8.8
Free WiFi
9.5
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End of dialog contentReviewed: 30 May 2024
Charna
United StatesThe immediate sales pitch of Hyatt’s Unlimited Vacation Club upon arrival. It would be better to ask the guests about it a day or two into the vacation.
I loved the Service especially the personal concierges Emmanuel and Roger! They really go out of their way to make your stay as comfortable as possible. Brandon and Henry also took very good care of us! Our room was not as.cool as we would like so they moved us to a cooler room and gave me an extra bottle of Champagne.
Stayed in May 2024
Reviewed: 25 May 2024
Sandra
United StatesThe facility around the pool, no enough stairs for get in and out, the railings are unsafe, loose and unstable what makes it dangerous.
Entertainment
Stayed in May 2024
Reviewed: 17 February 2024
Isabel
United KingdomThe included wine could have been more premium based on the quality of the food, but that’s a personal preference. Everything else was incredible.
Beautiful room (junior suite), lovely pool areas, beach was gorgeous too. Amazing food, the a la carte restaurants were 5 star. Unlimited mini bar and jacuzzi in our room! All of the staff was so friendly and helpful.
Stayed in February 2024
Reviewed: 6 February 2024
Drew
United StatesBed and pillows were not too great.
Food, beach, pool.
Stayed in February 2024
Reviewed: 29 January 2024
Katherine
CanadaFood services were adequate, but not consistent. Some restaurants better than others, and even varied from night to night. No reservations - but waits of 30-45 minutes; turnover between sittings not efficient. Impressive environmental programs portrayed, however ubiquitous use of plastic water bottles, no in room waste sorting, gas powered gardening equipment (loud as well as environmentally poor) were a bit disappointing.
Beautiful property; fairly traditional style. Very nice beach with clean sand - beach walking was a joy. Common pools fairly busy, usual crowds around swim up bar, etc, but property overall never felt crowded. Swim out room was bliss. Staff were exceptionally attentive and helpful (room concierge and activity leader in particular). Lots of activities, which you can do - or not.
Stayed in January 2024
Reviewed: 10 January 2024
Lynne
United KingdomNothing
The resort was beautiful. That staff could not do enough to help. I had a swim up room and it was amazing.
Stayed in January 2024
Reviewed: 29 December 2023
Christin
BelgiumBeautiful resort, calm and sophisticated, high quality service and food. Definitely one of my most favorites stays
Stayed in December 2023
Reviewed: 15 December 2023
Maria
CyprusEverything, swim up room was fantastic, food was great with plenty of options, service was so excellent
Stayed in December 2023
Reviewed: 28 November 2023
Francisco
ChilePicas reposeras en la playa y tener q madrugar para reservar
La playa lo mejor Personal de ingreso (Mario) insuperable
Stayed in November 2023
Reviewed: 20 November 2023
Randal
United StatesThe hard sell to purchase a membership to the Hyatt vacations packages upon check in. The pools were not heated and the water was, at times, too cool to swim in. After spending extra for a swim out, it would have been nice to be able to swim at all times. The bed linens and especially the pillows need upgrading.
It was clean, sanitized often and beautiful. Beautifully landscaped and the amenities were many! The staff is genuinely friendly and very helpful. Our room was comfortable and furnished well. The food was delicious, from breakfast to the dinners and all snacks in between. The spa was beautiful and the service was great. The beach sand is soft and landscapes breathtaking.
Stayed in November 2023
Reviewed: 16 October 2023
Neil
United KingdomMy wife and I were here for our honeymoon last month and stayed in the preferred club swim out suite. We were not disappointed, all the staff were more than helpful. The concierge always made sure we had everything we needed. The selection of drinks in every bar was good and no cocktail was too much trouble for any of the bar tenders. The food in all the restaurants we ate in was very good. The teppanyaki table in the Asian restaurant was outstanding. The pools and the beach were always clean. We’ll definitely be back
Stayed in October 2023
Reviewed: 25 September 2023
Serrato
United StatesI did not like the fact that I was not able to extend my stay. Unfortunately, 8 days is not enough time to enjoy everything that the property has to offer.
"If you are looking for a serene and secluded getaway, Secrets Maroma is the perfect choice. This stunning resort, part of the Hyatt brand, boasts a spectacular design and architecture that has been preserved for 15 years. You will enjoy modern amenities and attentive staff who will cater to your every need. The resort offers a variety of shopping, dining, nightlife, and entertainment options on-site, so you will never run out of things to do. Plus, you will have access to the best beach in Riviera Maya, with its pristine sand and clear water. Secrets Maroma is an adult-only resort, which adds to its charm and tranquility."
Stayed in September 2023
Reviewed: 24 September 2023
David
United StatesHonestly, everything was great. The only “negative” part of the trip was one element of an excursion off the resort.
The whole experience exceed expectations with great food, great entertainment, and amazing customer service.
Stayed in September 2023
Reviewed: 20 September 2023
Erin
United StatesThere were a few times that poolside bar and food service were slow but it was busy and understandable. Some bars made better drinks than others but they were unlimited, so nothing lost!
Everything was phenomenal, from the swim up room to the restaurants to the beach to the spa to the entertainment. Pop up lunch specials were all beyond amazing food! I felt special and pampered and relaxed.
Stayed in September 2023
Reviewed: 19 September 2023
Amy
United StatesTime share people at check in
Everything!
Stayed in September 2023
Reviewed: 11 September 2023
Hannah
United StatesMosquitos and long pant dress code
We loved the friendly staff and the beautiful grounds. The food was delicious and the beaches were stunning.
Stayed in September 2023
Reviewed: 3 September 2023
Chris
United StatesThe price point for the preferred seemed higher than the value received.
The location is beautiful and very nicely maintained.
Stayed in September 2023
Reviewed: 22 August 2023
Ariel
United StatesThe AC was not as cold as we would have liked, but the staff provided a fan when we notified them.
Lots of fun activities, good food with lots of options. The staff was extremely friendly and always seemed happy.
Stayed in August 2023
Reviewed: 29 July 2023
Michelle
AustraliaBeautiful all inclusive resort with private beach. Great service and great food.
Stayed in July 2023
Reviewed: 25 July 2023
Heidi
South AfricaNot enough space at the pool to enjoy a relaxing afternoon. The vacation club team was a little too persistent in trying to sell the options available
The location and setting is perfect. The staff is incredibly friendly
Stayed in July 2023
Reviewed: 25 July 2023
Jose
United StatesNo complaints
Cleanliness service and food
Stayed in June 2023
Reviewed: 19 July 2023
Valerio
ItalyApp didn’t work properly. Housekeeper could do a bit more and better. Minibar not as per standards in a 5 stars hotel
Amazing food at the Asian restaurant and at the Sea Side restaurant. Staff polite, friendly and professional as a 5 stars should be. Staff very efficient. Common areas clean. Room clean and private concierge very efficient
Stayed in July 2023
Reviewed: 9 July 2023
Kenia
United StatesNothing, i loved everything.
Everything was excellent.
Stayed in July 2023
Reviewed: 4 July 2023
Tiffany
United StatesFood was good but not excellent.
Very friendly and accommodating staff. Very nice ambience. Gorgeous bathroom. Clean beach - little to no seaweed.
Stayed in July 2023
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