Reservations were tough to get at some of the restaurants

The location is great and it has all the amenities you’d expect except a formal club, however, they did have many events including using a ballroom for parties

Stayed in October 2024

Better chairs on the balcony. Bring your own liquor! Absolutely terrible alcohol. I mean everything alcohol related was bad.

Location and staff were excellent. Very clean.

Stayed in October 2024

Food labelling at the buffet should have been much better. As nice as the staff were to tell us what we were able to eat and what we couldn't eat, it meant we had to keep finding someone who could tell us. As strict vegetarians who also don't eat eggs, it was difficult some days to know. Also you should keep all the vegetarian food in one station so it avoids cross contamination as a lot of your other guests would use the same spoon or tongs to grab veggie and no veggie food.

Pool and beach nearby, gym was also ok.

Stayed in August 2024

Room wasn't particularly well cleaned on our arrival and only very light cleaning throughout (floor was pretty dirty & previous guests items were found)

View was great, facilities and staff were all very lovely and lots to do on the property.

Stayed in August 2024

food options was limited compared to other resorts I have stayed

beach, spa

Stayed in July 2024

Over priced, Rooms could do with an update, our sliding balcony doors were broken

Lovely staff and nice pool area

Stayed in July 2024

We had AC trouble in the room and it didn't get resolved. The room felt muggy and even moldy.

The food and the service staff were excellent.

Stayed in July 2024

My husband passed away in January and asked the front desk person if I could have him removed from the all inclusive part of the hotel bill, which he refused to do, but interesting enough he took the second bracelet and cut it up, so I could not use it even if I had wanted to and I had paid for it. There were other things that he tried to pull, but thanks to my daughter, he did not get away with it. I should have asked for the manager.

The hotel and staff were great, except one of the front desk clerk. The food was great and the room was awesome.

Stayed in May 2024

Bathroom shower not working properly. Room service did not deliver request made on our arrival day. No elevator from parking garage. We slept on separate beds.

Location is great, food was really good, room could have been better. We reserved a king size bed, first room was recently updated i think, so it smelled a lot like oil paint. We got relocated to a second room with 2 beds... Bathroom shower was not working properly, no cold water in the shower. Water was so hot it was impossible to take a shower. Staff did send the maintenance guy, but he was not able to repair the issue. Frustrating thing is that we were not communicated that we still had no cold water.

Stayed in July 2024

I didn't like some of food too hot and the drinks, but was to be expected all inclusive. There was confusion w/my transportation too. I ended up paying other taxis to and from resort to be sure I made my flight. My room wasn't what I expected because I chose double beds and oceanfront online, but when we arrived we was placed in a one bedroom and a view of resort next door and tennis court. And there was a table with wine and 2 wine glasses, but one chair.

I liked the scenery, the pools and I love how the BR was set up with tub, shower and the wall that separate the toilet. The restaurants and bar was nice too even though there was a couple staff not so pleasant.

Stayed in July 2024

Bathroom sink was semi-stucked and water accumulated, air condition was not functioning properly. Window isolation was of really poor quality, a day that rained a signifcant amount of water started to enter through the windows and we had to put towels on the floor to abosrb all the running water. Although the room maids did a good job on keeping the place clean, the rooms quality and amenities do not align with a 5 star luxury resort.

The personnel was really friendly, food was tasty with a wide variety of fruit, vegetable & meat choices. Entertainment was pleasant (mexican night show was especially cool) and the common areas of the hotel were nicely taken care of. Nonetheless the rooms are in high need of revamp!

Stayed in July 2024

Public bathrooms weren't clean... The bathroom in the buffet was not clean.

The location was great and food was awesome...

Stayed in June 2024

I didn't like that there was a storm the whole time we were there but that's something out of their control. Some of the gym equipment are not working.

The room was spacious. There was variety of food served. Good size pool. Staff were pleasant.

Stayed in June 2024

Not a big resort, amenities are pretty old, food selection in the buffet is not too much. Other than that it was great!

Compared to the other all inclusive resort I went to last time I was in cancun, this resort is smaller, food selection is less, and the amenities are a bit dated. However, the staff is very friendly and welcoming, and the resort still has everything we needed.

Stayed in June 2024

Not enough pool beds for everyone

Pools area

Stayed in June 2024

Bagels should be added to the breakfast menu

I didn't like the options for breakfast. Bagels should be added to the menu. Lunch and dinner was good

Stayed in May 2024

Bar two was closed

The pool area and the restaurants by the beach.

Stayed in June 2024

They only have out 2 wash clothes and was kind of rough..

It was very nice and clean

Stayed in June 2024

Nice hotel, great location. Clean and friendly staff.Leslie and Juan in the front desk and Rocio in the pool area are the best,Helpful and professional.

Stayed in May 2024

The buffet could have been better

All Inclusive the price

Stayed in May 2024

food, pools, beach, service

Stayed in May 2024

Tired Bathrooms need fresh up Towels are old

All inclusive Staff are friendly and helpful

Stayed in May 2024

The property is in dire need of a renovation. Some of the amenities are falling apart. We also didn’t really have warm water and one day there was no water at all.

The location directly at the beach is wonderful and the room was very spacious

Stayed in May 2024

Our room seemed a little older because our toilet was leaking, the sink and shower was not draining properly or fast and there was no way to adjust the air, whatever it was on was what it stayed on so it was pretty hot in our room. This wasn't a hotel issue, but I didn't like that guest were "reserving" the chairs and gazebos around the pool so each day we were there, there was nowhere to put our things. Luckily, one nice couple saw us looking and gave us theirs. The food was hit and miss. Sometimes the options were good, sometimes they were not. Also, we were told to set reservations for certain restaurants, but you had to do it 2 days in advance which didn't help at all because we were only there for 3 nights so the restaurant I wanted to go to I couldn't.

Getting checked in was very efficient and fast. We were greeted right away, the concierge, staff and taxi were all very gracious. Our room had a great view of both the ocean and the pier. I also really enjoyed the restaurants atmosphere near the pool. It was open and airy.

Stayed in May 2024