Restaurant is really overpriced for what you get, and the food is nothing to write home about. Was also disappointed in the 'continental breakfast' provided which consisted of several slices of fruit and one slice of toast, compared to other hotels we stayed in on our trip this was far below par. The hotel is far away from the town and you need a car to get around, but we knew this in advance. As the road to the resort is extremely bumpy and unpaved this is not something I would recommend doing in the dark. We chose to stay in town until early evening for an early dinner, and then had drinks at the hotel in the evening. Lastly, important to note that there are no windows you can close in the rooms, only screens, which makes you feel a little insecure at night as everything is open. We didn't have any issues however and felt perfectly safe otherwise, the huts/rooms are also situated far enough apart that there is enough privacy.

Quaint small-scale resort on the shores of the lake. Beautiful and quiet location where it feels like you have the whole lake to yourself. Appreciated that kayaks were available to be used for free as well. The rooms are in somewhat primitive huts with thatched roofs which personally I found charming (others, including my boyfriend, may disagree). People should be aware there is no air conditioning but only a fan, which I didn't find to be a big problem. When the power went out during the last night and we were left without a fan for several hours it was less fun however, although everything was working again by morning.

Stayed in April 2024

Very hard to get to, it takes 15mn to drive the last 3 km on a bad dirt road. Sewer smell in the bathroom.

Great location on the shore, beautiful view, lots of trees, private lagune access.

Stayed in March 2024

Their food prices are steep, but the breakfast of fruit and toast is sufficient. The road to the villa is rather rugged and very slow going, and the hotel is 20 minutes from the town of Bacalar. If you want to be near Los Rapidos or Canal de Las Piratas this place will take you a bit to get to there so be ready to drive a little.

It has a beautiful and quiet view of the lagoon with ample seating. It is more like glamping without windows, only screens on the windows. There were no loud noises or animals waking us up, it was a nice quiet site with amazing views.

Stayed in February 2024

Bungalow did not have private curtains on window facing front desk-had to hang clothes over windows to avoid being visible at night with lights on. Restaurant was just ok and over priced

Beautiful location with amazing kayaking and quiet setting. We were able to drive the rough road in a Camry. Loved having a private patio. The stargazing from the lake was stunning. Staff extremely friendly.

Stayed in January 2024

The Road to get there is terrible, the restaurant is overpriced and the breakfast is very little.

It is a piece of paradise. We loved it there. We enjoyed the little access at the lagoon, and the quiet. The caban was very comfy.

Stayed in December 2023

Very nice and welcoming stuff. Our treehouse room was as expected with the beautiful view. Very calm and relaxing atmosphere with yoga mates and other possibilities to do activities.

Stayed in November 2023

More food variety would be nice

Amazing mattress, steps from the Laguna, very sweet owner, cute palapa

Stayed in December 2023

Please expect that the path to the road is approx 2km of dirt track. We had read this in the reviews and as long as you are prepared it is OK. The owner also sends you detailed instructions before you arrive. As it is so secluded, it is beneficial to use the restaurant there at night. (I wouldnt want to drive the dirt track in the dark!!!! But i guess you could take a taxi). We had burgers in the restaurant and they were really tasty. Cocktails were also great. Restaurant is a little expensive, but no other places around really.

This place is an oasis of tranquility. Great access to the lagoon with a private pier with hammocks and sun loungers. There is free kayaks too. The huts ("cabañas") look great and have a really authentic feel. Decoration in the bedroom is fab. There is mosquito nets to all bedrooms. Windows have no glass, just the mosquito nets and white curtains, but this was not a problem for us. The bed was really comfy. Unfortunately there is no wardrobe or place to hang your clothes but we only stayed one night so not an issue for us. The staff were wonderful and super attentive. They offer free wifi and free parking They offer free breakfast which is coffee, toast and fruit. It was delicious. If you want a bigger breakfast you also have the option to order more food

Stayed in December 2023

It is tricky if you don't have a car because it is far away. Expect to pay 250-300 pesos for taxis each way if you want to go to the city for dinner or to visit. The food there is very expensive and ok but not great.

Great cute place to relax, beautiful views and cozy cabins with kayaks and SUP

Stayed in November 2023

Brakefast was very poor, just fruits and coffee. For normal breakfast, we had to pay(an omlete costs more than 10usd). The restaurant is very very overpriced, and the portions are very small, like appetisers. In the end, they overcharged us about 30usd for what we ate at the restaurant. Unfortunately, we checked that after we left. We asked for the bills, but not a single reply received. For our villa, there was no warm water at all, but that was just fine for us.

The location was very beautiful, all the surroundings in the villas were well maintained with plants and trees. It is a very calming place, far from Bacalar City, but just in the lake.

Stayed in November 2023

Far away from city center, highly recommend for people with car.

Perfect place to relax and enjoy the view. Staff was awesome, great food, surrounded by nature. Kayaks and paddle boards for free.

Stayed in October 2023

The location near the lagoon was exceptional.

Stayed in August 2023

everything great

amazing location in front the lake

Stayed in August 2023

It was really hot in the room, as we had the tree hut. Mosquitoes and even other animals...the drive to the stay was rough.

It was just next to the water, had a very relaxing stay, enjoying the breeze.

Stayed in July 2023

Place and direct access on laguna. Very quiet.

Stayed in February 2023

Nothing! It was a really fab stay.

What an incredible find!! As soon as we saw this place, we were convinced - but it’s even better in person. The whole setting is tranquil and having access to the water made our Bacalar experience. We kayaked and snorkelled out from the dock and lazed around on the sun beds. The cabana in the evening is great to relax in and we even saw fireflies dotted around. The cabin itself was rustic, but stunning and the bed was huge and beyond comfy. We had one of the best sleeps we’ve had since being in Mexico. Some of the rooms do have aircon (which isn’t advertised), but even without it, being next to the water really cools things down and we would have been fine with only the fan. All in all, an exceptional experience.

Stayed in September 2024

Everything was perfect, would definitely visit again! You need to try the coco coffee, it’s delicious 😍

Stayed in August 2024

The hotel was amazing.The place looks run down in some of the photos, but in person it's great, and clean and much better than that I was expecting. The host is super helpful and friendly. The location is far from the city, but if you want a more secluded, and quiet area this is the place for you. Otherwise, if you refer city life, choose somewhere else. This place is great for those who want to just chill and enjoy the hotel.

Stayed in April 2024

It would be lovely to have a little fridge in the rooms and a mozzie next around the bed.

We had a lovely stay. The staff, gardens and lakefront beds are wonderful. Our room was nice and quiet. Breakfast and dinner were Yum! We felt safe and calm. Really fun taking the free kayaks onto the lake.

Stayed in April 2024

Very pricy. Unfriendly welcoming staff in the first they. They refused to serve coca cola in the evening, only cocktails. The breakfast was good but way too few. There was some fruit and one piece of bread. The rooms were not clean. There was dust everywhere and there were dead muskitos on the wall in the bathroom. This is actually the first time i rate a place a 6. Price quality was absolutely the worst.

The beds were very soft and nice. The lady who made the breakfast was very friendly

Stayed in April 2024

That I couldn't stay longer.

The villa Santaurio was gorgeous! The gardens and landscaping were lovely. The food from the restaurant was so delicious! Chili Relleno was perfect. Enjoying the private pier and views from our bungalow/cabin. It was a once in a lifetime experience and a wonderful way to connect to nature and enjoy the wonders and healing energy of the lagoon.

Stayed in March 2024

The dinner prices are quite high, but the food is tasty. The road leading to it is just a dirt road full of holes and rocks. Most cars will pass through it fine, you just need to be careful.

Super relaxing hotel on the waterfront of the lagoon. Rooms are very well equipped in a cool style, everything was really comfortable. The owners let you borrow kayaks for free, which is amazing for watching the sunset/sunrise, or going on an exploration along/across the lagoon.

Stayed in February 2024

The villa wasn't fully sealed, and I didn't feel comfortable. There was a snake in my room when I got back after dinner, but the staff was very kind and helpful in getting it out. I didn't sleep well. The bathroom didn't smell good... there was a deodorizing puck in the bathroom to help with the odor, but it smelled like an outhouse deodorizer. It was unpleasant.

The staff was friendly and helpful.

Stayed in February 2024

This is an hidden gem, such a beautiful place. Norma and the guys made us feel so welcome.

Stayed in February 2024