Jardin de la Union 1, Centro, 36000 Guanajuato, Mexico
#40 of 102 hotels in Guanajuato
Guests' ChoiceBased on 377 hotel reviews
8.5Cleanliness
8.6
Comfort
8.6
Location
9.6
Facilities
8.4
Staff
8.7
Value for money
8.3
Free WiFi
7.5
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End of dialog contentReviewed: 26 May 2024
Phipz
SwitzerlandThere was not an Air Condition just a Fan, so during the day its very hot
Location was very central View to the old town and plaza Bed was big and offered space
Stayed in May 2024
Reviewed: 19 May 2024
Patricia
United StatesWhen we asked to change rooms because the room we were staying in was too hot, the front desk staff quickly moved us to a cooler room. I was impressed with their friendliness and efficiency in making us comfortable.
Stayed in May 2024
Reviewed: 26 April 2024
Jesus
Mexicoparking
location
Stayed in April 2024
Reviewed: 16 April 2024
Duggan
United StatesNo a/c
Very clean and friendly staff, very helpful.
Stayed in April 2024
Reviewed: 29 March 2024
Veronica
United StatesIt didn’t have a mini fridge which would’ve been nice to keep cool drinks in the room. Also an ice machine would of been nice.
The shower pressure was amazing! It is close to everything. The staff were so attentive and helpful.
Stayed in March 2024
Reviewed: 6 March 2024
Maria
United StatesEverything friendly helpful staff
Stayed in March 2024
Reviewed: 5 March 2024
Felicita
United StatesThe location is great
Stayed in March 2024
Reviewed: 29 February 2024
Dano
United StatesNext door to three nightclubs that blasted music until 5 AM.
Location
Stayed in February 2024
Reviewed: 23 February 2024
Laura
United StatesThe location is just perfect in downtown. There's hot water, that was a big plus.
Stayed in January 2024
Reviewed: 15 February 2024
Uziel
United StatesI think since it wasn’t very hot it was not a problem for there to not be an Air conditioner but when it’s hot I feel one would be necessary.
I really liked the location of the hotel because we had everything close by or a way to get to other destinations with no difficulty. In general it was very pleasing
Stayed in February 2024
Reviewed: 13 February 2024
Lynne
United StatesHallway noise.
Fabulous location and a beautiful landmark hotel. With the great location does come some street noise from the people celebrating but it is all part of the charm.
Stayed in February 2024
Reviewed: 8 February 2024
Alicia
United StatesI don’t like the parking lot is too small but I understand the hotel is in the heart of city
I did like because is pet friendly and is in the best location. The staff, really helpful, the hold you luggage, with no charge The location is great
Stayed in January 2024
Reviewed: 2 February 2024
Lorena
United StatesJust needed accessories such as cups, but the staff went looking for us.
The location, it is in the center where all of the activity exists.
Stayed in February 2024
Reviewed: 26 January 2024
Jose
United StatesThe only one con was that in oneofthe rooms that we stayed in room 606. Is right next to where the cleaning maids room is. In the morning, while we were still sleeping, there was a lot of laughing and screaming between co-wokers. Also, there are lots of banging sounds from them moving stuff around. I understand that they have a job to do. But we had a long night and were really trying to get as much sleep before check out. We couldn't sleep with all the noise that we ended up just checking out 2 hours early.
The staff was great there where rooms were available, so we were allowed to check in a little earlier. They helped get the luggage from and to the car, and they even valet the car from the parking structure to the hotel for easy check out. The hotel is rightinthe heart of the city almost everything is at walking distance. The staff that helped with the luggage and parking had great restaurant recommendations he really went beyond to make our stay. I wish I could remember his name to give credit where needed. At night the city comes to live with music and people just having a good time. But the noise was not an issue it was pretty quiet and we where able to get a good sleep.
Stayed in January 2024
Reviewed: 8 January 2024
Egle
United StatesThere was no breakfast!!! When I asked about it, they said it was NOT INCLUDED!
Location is excellent! But there was no breakfast!
Stayed in January 2024
Reviewed: 30 December 2023
Jorge
United StatesVery Central
Stayed in December 2023
Reviewed: 11 December 2023
John
United StatesNot an issue of dislike, but the afternoon and evening front desk individuals did not speak or understand English very well. The morning desk clerk spoke well and was very helpful always. I loved the entertainers outside the hotel that lasted most nights until after midnight but others might not enjoy that. Earplugs would be helpful. Taxis can only get to within a half block from this hotel unless one uses the hotel's limo service which is in the hotel's underground level.
Location, right on the square and near many sights and good restaurants.
Stayed in November 2023
Reviewed: 11 December 2023
Clement
United StatesOnly wished the Hotel San Diego had more food options available. It was also difficult to schedule taxi / uber pick up from Hotel San Diego due to it's location.
Location was excellent and close to major attractions. Room was exceptional and overlooked "La Union", which was the center of the action.
Stayed in November 2023
Reviewed: 7 December 2023
Robert
MexicoNo breakfast
We always stay here for our tour company
Stayed in November 2023
Reviewed: 30 November 2023
Charles
United StatesStaff at the lobby is not friendly, they need to greet and be more polite to customers.
Very clean and close to everything, you don’t need a car or taxi all within walkable distance
Stayed in November 2023
Reviewed: 25 November 2023
Alejandra
United StatesNo A/C unit
Location
Stayed in November 2023
Reviewed: 20 November 2023
Gabbs76
United StatesThere was no iron in my room
Everything
Stayed in November 2023
Reviewed: 2 November 2023
Mark
United StatesPoor shower, meh hot water, rooms need an update
Location, location, location
Stayed in November 2023
Reviewed: 14 October 2023
Victor
MexicoLocation, room space, facilities
Stayed in September 2023
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