Calle 18 sur 21 poniente, 77760 Tulum, Mexico
#19 of 231 hotels in Tulum
Guests' ChoiceBased on 122 hotel reviews
9.1Cleanliness
9.5
Comfort
9.6
Location
7.3
Facilities
9.4
Staff
9.6
Value for money
9.0
Free WiFi
9.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 18 September 2024
Lukas
SwitzerlandThe bathroom being directly near the bed. Also that you need to go outside to change from bedroom/bathroom to the livingroom. Also keep in mind that its in the middle of the jungle and the road there are really bad.
We liked the large pool and the overall atmosphere. Also the tower to see some nice sunsets.
Stayed in September 2024
Reviewed: 26 August 2024
Chloe
United KingdomBeautiful hotel so peaceful , gorgeous rooms!
Stayed in August 2024
Reviewed: 23 August 2024
Andrew
United KingdomThe location is somewhat remote so you do need a care that can handle the terrain. I would’ve appreciate a shower curtain or cubicle to stop the rain going all over the floor. Such a shame the restaurant and bar weren’t open given the time of year and it was disappointing to only be made aware of this upon arrival.
It’s really hard to fault this amazing hotel. I felt totally relaxed and at peace in the stunning jungle setting with well-thought out touches and amazing customer service everywhere you turn. I will definitely need a repeat visit.
Stayed in August 2024
Reviewed: 29 July 2024
Špela
SloveniaThe locks of the doors didn't work so we had to change our password daily Kind reminder: Maybe old school locks with keys would be better :)
Everything! :) The details / Nature mixted with local mexican architecture The outside of the Rubi Hotel komplex - Lovely pool area / nice day music - Friendly & helpful staff - Villa - 3 floors - amazing stay :)
Stayed in July 2024
Reviewed: 17 July 2024
Nikecia
United StatesIt’s breathtaking! The entire layout and concepts are mesmerizing.
Stayed in July 2024
Reviewed: 10 July 2024
Minz
United StatesI like everything
Unique and beautiful
Stayed in June 2024
Reviewed: 3 June 2024
Chris
AustraliaPolished plaster floors can be slippery when wet. Perhaps consideration of a floor drain outside of the bathtub so the bathroom floors can be dried faster.
Loved the hotel vibe, pool area and location. Bike hire service was great and the food from the restaurant was exceptional. Excellent service from all the staff
Stayed in May 2024
Reviewed: 31 May 2024
James
United KingdomDifficult to get to places
Great relaxing vibe. Staff were extremely helpful
Stayed in May 2024
Reviewed: 29 May 2024
Usman
United StatesI don’t like shower tubs in the room, they tend to leak out and get water everywhere around. It’s inconvenient in my opinion.
Love the facility, the staff, the cleanliness .
Stayed in May 2024
Reviewed: 7 May 2024
Atherton
United StatesEverything was perfect!
Rubi is an Amazing hotel! The staff greeted us with a Welcome drink which was delicious! The rooms are beautifully decorated. The rooftop with the pool and the Nest were so romantic. The main pool is a beautiful deep blue color and the waterfall makes it feel very serene. The food at the restaurant is excellent! We will definitely be back!
Stayed in May 2024
Reviewed: 29 April 2024
Reece
United KingdomThe location was a bit in the middle of nowhere, however the property provided complimentary bikes which we used to get to the centre.
The property was fantastic. The room we stayed in was 3 floors and the feel around the whole hotel echoed the Tulúm boho vibe. The staff were very attentive and were always there to help with any questions
Stayed in April 2024
Reviewed: 10 April 2024
Georgi
BulgariaThe hotel is within a new neighbourhood with a lot of construction going on. The nearest restaurants are 30 mins walking distance. The restaurant was a bit pricey, but there is also the option to order online from restaurants in Tulum. Make sure to have a rent-a-car if you book here, as it will be much more convenient and cost effective to move around town.
A magical place to stay if you are in Tulum. Far from the craziness of the beachfront and the downtown. Loved the swimming pools - both the private in the villa and the public one. The rooms were cleaned two times a day and the bed was really comfortable. Everyone was also really kind and helpful.
Stayed in March 2024
Reviewed: 30 March 2024
Brenda
NetherlandsThere was a sewer smell from the toilet in our room. Also had to ask for new tea and Coffee everyday. They can arrange everything but the prices are shocking. A taxi for 1200 pesos for just a 20 min drive to a cenote. We arranged our own transport and tour after that, for much cheaper prices. Also if you don.t want to pay with creditcard u have to pay immediately, that didn.t feel relaxed at all. They charge extra if you want to pay later. When they noticed that we were not planning to build up another expensive bill at the hotel, they were not as nice anymore. The food at the restaurant was ok not great. We eat out almost everyday. The location is not that comfortabel. The road to the hotel is very bumby. And taxidrivers ask 350 pesos for 5 minute drive to town. If u arrange your own scooter (not at the hotel, way more expensive) u can go everywhere pretty easy and it will save u a lot of money. Be aware for Police and watch the roadsigns very carefully. They are there to give u outragous fines of 10.000 pesos if u drive the wrong direction. Tulum it self is very overrated. When u come to tulum bring a lot of money. It is more expensive than a lot of places in Paris and the Netherlands. U will be shocked. And if want to go the beach. There is no public beach left. U have to get in line (very long time) to pay for the beach.
The villa is beautiful and very comfortabele and private. Great bed. Nice Pool and decoration. Beautiful sunrise/set from your own rooftop. The hotel have bikes u can use if they are availble.
Stayed in February 2024
Reviewed: 25 March 2024
Erwan
FranceModern and design good food
Stayed in March 2024
Reviewed: 10 March 2024
Marc
United Stateslast 1/2 mile is a very rocky road that needs to be paved
Absolutely stunning property that is very cool and different and has overall Once of the best vibes of any hotel I’ve stayed at. Super sexy place to stay for a long weekend in tulum.
Stayed in February 2024
Reviewed: 5 March 2024
Venice
United StatesI didn't like the 🛀 bathtub. It was not surrounded by a shower curtain and so water spilled over the sides when we showered... Messy.
The ambiance, the relaxing natural decor, the cleanliness, the plants!! I felt like we were surrounded by nature and the natural world. The food at the hotel was amazing as well. The front desk staff are so warm and friendly.
Stayed in February 2024
Reviewed: 5 March 2024
Кристина
RussiaThis hotel is perfect and wonderful place. Service is at highest level. But no one writes that there is a construction site outside the territory , and this whole area is one big construction site. Taxi is more expensive
This hotel is perfect and wonderful place. Service is at highest level. But no one writes that there is a construction site outside the territory , and this whole area is one big construction site. Taxi is more expensive
Stayed in January 2024
Reviewed: 29 February 2024
Julie
United StatesThe construction on neighboring properties
So romantic quiet and truly elegant place to spend time with my husband.
Stayed in February 2024
Reviewed: 28 February 2024
Dirk
CanadaNothing, the places is great!
Rubi is beautiful and the room's atmosphere is well-decorated, spacious, and clean. The main pool is a bit cold as trees surround it, but the second pool on the rooftop gets a lot of sun and it is great to have food and drinks served there, the restaurant is a bit pricey but the food its by above average quality. All staff in the hotel are super friendly and helpful! We felt immediately welcome! The location is a bit remote but privileged as is far from the tourist and noisy area. We rented a scooter, both the beach and the city are super accessible!
Stayed in February 2024
Reviewed: 27 February 2024
Taylor
United StatesShower is a tad awkward and very messy which used up most of the towels. However, staff was able to provide extra towels when needed-perhaps some sort of floor drain would’ve been helpful. Door to the bedroom should have optional covering for the window because I could see my neighbors while I was showering which was also a tad awkward. Roads are all gravel/very bumpy (not surprising because you’re in the jungle) which I’m sure will improve in the next few years as there are a lot of upcoming hotels/construction and taxis are overpriced trying to get to town or the beach-recommend a car or motor bike to get around.
Smaller hotel, adults only hidden away. Loved that it was more private and not so busy like a typical resort. Room was great with 3 different floors and private pool. Loved being able to lay in the “nest” at night and look at the stars! Staff was very friendly and helpful with any requests or help getting taxis/booking excursions. Free bikes were nice and the ride to town wasn’t too bad even on the back gravel roads. Water fountain to fill up water bottles was nice. Breakfast was very good but a little pricey. Overall, loved the facility, very clean and relaxing. I would definitely stay here again!
Stayed in February 2024
Reviewed: 26 February 2024
Brenda
United StatesThe road to get there is very bumpy but once you get to Rubi you forget about it!
Rubi staff is very attentive, has great communication, and has a vast knowledge of the area and that brings a lot to our stay as we did not plan many things, we rely on their suggestions to go out, explore surrounding areas and navigate Tulum. Rooms are comfortable and well decorated, with jungle views, amazing beds, and great amenities. Rubi is not just a hotel but a place where hospitality and attention to detail are noticeable. We can highly recommend it.
Stayed in February 2024
Reviewed: 26 February 2024
Ute
GermanyFantastic! The rooms at Rubi are spacious, tastefully decorated, and equipped with modern amenities to ensure a comfortable stay. The plush bedding guarantees a restful night's sleep, while the private balconies offer breathtaking views of the surrounding natural beauty. The on-site restaurant serves an array of delectable dishes, ranging from local specialties to pizzas fired in the pizza oven, prepared using fresh and locally sourced ingredients. The attentive staff ensures impeccable service, adding to the overall dining experience. The service is exemplary, with attentive staff going above and beyond to cater to guests' needs. From seamless check-in and personalized assistance to prompt room service. Overall Rubi offers a perfect blend of luxury, comfort, and tranquility, making it an ideal destination for those seeking a memorable getaway. Only thing that needs to be improved are the surrounding roads, but I highly recommend a stay at the Rubi.
Stayed in February 2024
Reviewed: 16 February 2024
Kavonna
United Statesnothing!
Getting to the hotel was a bit confusing as it is in the jungle but once we arrived we were in awe! Everything from the property to the staff was amazing!
Stayed in February 2024
Reviewed: 15 February 2024
Daniel
SloveniaThe last km of the road is very bumpy. The restaurant (outsourced) is pricey, especialy for breakfast I would wish to have other options than paying for yogurt 12 USD. True that you have an option of stacking up your own fridge.
It's a tropical oasis with very attentive staff. I would highly reccommend it to anyone that wants to escape the hotel zone madness.
Stayed in February 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content