Avenida Camaron Sabalo 500, 82110 Mazatlán, Mexico
#32 of 90 hotels in Mazatlán
Guests' ChoiceBased on 446 hotel reviews
8.4Cleanliness
8.3
Comfort
8.4
Location
9.2
Facilities
8.0
Staff
8.9
Value for money
8.0
Free WiFi
6.7
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End of dialog contentReviewed: 20 July 2024
Lorraine
United Statesbooking
fix the elevator one no air condition but besides that amazing
Stayed in July 2024
Reviewed: 13 July 2024
Lindsey
United StatesSome of the Laundry machines didnt work
The staff was incredible! It really elevated the experience
Stayed in July 2024
Reviewed: 5 July 2024
Nunez
United StatesAll went really well .
Great visit . DOA was excellent
Stayed in July 2024
Reviewed: 5 July 2024
Ezequiel
United StatesRestaurante Pool and beach!!🏖️
Is nice to relax!!
Stayed in July 2024
Reviewed: 2 July 2024
Martin
United Statesdidnt like the people that were on the side of the elevators bottom floor offering some kind of trip packages kept offering their trip packages even though we kept telling them no there was a guy named jorge that kept following me offering the same thing made me feel Uncomfortable
location was perfect breakfast was fine
Stayed in June 2024
Reviewed: 17 June 2024
Felipe
United StatesEverything was ok
Nice and clean
Stayed in June 2024
Reviewed: 24 May 2024
Marcos
Mexicolocation
Stayed in May 2024
Reviewed: 24 May 2024
Olevea
United StatesWaayy tooo many sales ppl. They parked at the bottom of the stairs to enter the beach area and it was hard getting some of them to take no for an answer. We ate and had drinks from the hotel, spent over $2000 then went down to the beach with our cooler full of waters and were told we had to buy 5 drinks from the bar to sit at the hotel tables abd umbrellas on the beach. Which we had already purchased 4 alcohol drinks and 3 non alcohol before even going down. We ended up renting a table from someone else. And the worst, we got stuck in the elevator on the 7th floor. My husband was able to pry open the doors, but the service button and emergency button inside didn't work at all so if he wasn't there God only know how long we'd have been stuck. Our phone in our room also didn't work.
Love the beach access! Very friendly helpful staff. Decently clean, bathroom could use some work.
Stayed in May 2024
Reviewed: 17 May 2024
Maria
United StatesSome rooms are outdated and not all have the mini fridge/ small kitchen as depicted online. My family member's suite air conditioning had issues and generated alot of humidity that made ceiling start leaking.
Location, pool, staff.
Stayed in May 2024
Reviewed: 14 April 2024
Joaquin
MexicoOld facilities and some lack of maintenance
Kindess of all staff
Stayed in April 2024
Reviewed: 14 April 2024
Ken
United StatesCannot get a cup of coffee or meal until 0800. Unbelievably difficult for early risers. My Complaints were ignored 4 times
Location, view from our room, spacious.
Stayed in April 2024
Reviewed: 13 April 2024
Johnpaul
United StatesPrice a little high for breakfast Internet was terrible- also tv connection
Good variety
Stayed in April 2024
Reviewed: 13 April 2024
Joe
United KingdomIf up to date fashionable decor is a must, swing past this place. It is in need of a brush up, modernisation and sprucing up. It didn't bother me so much, but to some expectations might be higher. Be prepared for some external noise, sometimes loud at all times of day and night....not necessarily the fault of RV hotel, but it is a fair to warn. Used toilet paper in basket, not pan....but it would be good to have a reminder notice for those coming from places this procedure isn't normal. WiFi sometimes dropped out on balcony. Also, not many charging points/electric sockets by the bed. I had restricted sea view.
Location. In middle of Golden Zone on the beach. Excellent. Staff amazing: big shout out to Marcos, Artherudo, the two separate shift barmen genuinely hilarious and of course, The Big Book of Fishing!(?) All staff were great at making you feel welcome even though Spanish was not my first language. I didn't forget to tip these guys as they worked hard and definitely deserved it. Room spacious, clean, comfortable well serviced, Aircon, TV and kitchenette worked well. Balcony was large and mostly private. WiFi in the studio room was strong signal and consistent. Lifts work well, quiet and efficient. Great communication prior to arrival. Restaurant was good quality in choice and cuisine.
Stayed in April 2024
Reviewed: 10 April 2024
Douglas
CanadaSafe n room did not work. Across the street from live music venue that pumps out live rock music until midnight every night
Good location in romantic zone. Several decent restaurants nearby. On bus route to Centro
Stayed in April 2024
Reviewed: 10 April 2024
Jessie
United StatesIt was old, needs some updating to rooms and facilities and security features in unit. Not worth the price. Would not consider it a Resort.
Location and hospitality of staff
Stayed in April 2024
Reviewed: 8 April 2024
Rodriguez
United StatesLike bartender very good and Felipe server great service
Stayed in April 2024
Reviewed: 1 April 2024
Vicki
United StatesNeeds upgrades in rooms. Price is way too high
Location was great. The building is very dated. Needs upgrades in the rooms. Staff was excellent! Price was way too high.
Stayed in February 2024
Reviewed: 28 March 2024
Alejandro
MexicoWi fi in the 11 floor doesn't work well.
Stayed in March 2024
Reviewed: 19 March 2024
Elizabeth
United StatesLove the place for the money
Stayed in March 2024
Reviewed: 17 March 2024
Sherry
CanadaLocation was perfect for us
Stayed in March 2024
Reviewed: 8 March 2024
Wayne
Canada11 floors…..one elevator out of order entire 10 days…….one elevator getting stuck on various floors…..sharing service elevator
Location on beach
Stayed in March 2024
Reviewed: 8 March 2024
James
CanadaComfortable bed and great staff
Stayed in February 2024
Reviewed: 4 March 2024
Dan
CanadaNoisy fridge, dirty looking sofa bed, noisy AC .
The room was good & spacious & the balcony & view were outstanding , beds were comfortable, except that we had a very noisy beat up fridge. As well if you used the AC it was very noisy. For the most part it was very good .,The room & furniture needs some updating. The chambermaids were awesome, & the staff in general are all great.
Stayed in March 2024
Reviewed: 2 March 2024
Romina
United StatesBuilding needs a coat of paint and more functioning elevators. The guests are mostly older, retired, Americans. Which is great if that’s the vibe you are looking for.
Easy property to explore, clean and comfortable. The staff was sooo nice and helpful. Loved them!
Stayed in March 2024
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