Blvd. Kukulcan, Km 5,5, Lote 6-C, Zona Hotelera, 77500 Cancún, Mexico
#32 of 213 hotels in Cancún
Guests' ChoiceBased on 766 hotel reviews
8.6Cleanliness
8.8
Comfort
8.9
Location
9.0
Facilities
8.8
Staff
9.0
Value for money
8.4
Free WiFi
8.2
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End of dialog contentReviewed: 22 September 2024
Davis
United StatesThe Customer service
Stayed in September 2024
Reviewed: 14 September 2024
Sharon
United StatesWhile the restaurant buffet had a nice variety of food to choose from the food was not hot.
The friendliness of the staff. The number of available pools, the stretch of the beach and the availability of beach and pool umbrellas upon request.
Stayed in September 2024
Reviewed: 6 September 2024
Abdy
United StatesIf something could be improved is the Sport Bar. More billard tables and stop charging to play it.
Very nice people and accommodating. Professional and helpful. Definitely a very recommendable place to have healthy enjoyable time with family and friends.
Stayed in September 2024
Reviewed: 4 September 2024
Angelica
United StatesSugar free desserts lol But everything else was amazing
The beach was beautiful and room 808 had the most amazing view. It was clean and the service was excellent the staff was so friendly and very attentive
Stayed in August 2024
Reviewed: 3 September 2024
Ameer-bey
United StatesStaff, accommodations and views
Stayed in September 2024
Reviewed: 1 September 2024
Jesus
United StatesClean, confortable, profesional staff, great environment, great food with many restaurants w/o reservations, special thanks to Max @Japanese Restaurant, Leyver @Steak House Restaurant, Elvis, Hugo and Junior @Las Olas buffet and Miguel and Mara @lobby bar…this persons make our time very special …thank you to the all RIU staff, we had a great family time.
Stayed in August 2024
Reviewed: 28 August 2024
Wanda
United StatesMy huband's shoes and sun glasses were stolen while at the pool
The food was really good. Service exceptional.
Stayed in August 2024
Reviewed: 28 August 2024
Mercedes
United StatesEverything was great and I was sad when my trip ended!
The staff!!
Stayed in August 2024
Reviewed: 13 August 2024
Pebbles
United StatesN/A
The staff and hotel was absolutely amazing!!
Stayed in July 2024
Reviewed: 5 August 2024
Sergio
United StatesCan’t say noting bad.
Place is awesome many pools to choose from, very close to beach.
Stayed in July 2024
Reviewed: 30 July 2024
Tiffany
United StatesPool close too early
Everything
Stayed in July 2024
Reviewed: 27 July 2024
Lucy
United StatesSlow check in
Staff, facility, decor, food, restaurants, beach, pool
Stayed in July 2024
Reviewed: 21 July 2024
Dennise
United StatesFamily member
Everything
Stayed in July 2024
Reviewed: 19 July 2024
Jacqueline
United StatesI wish the shows were a little better and the art activities had no direction. I feel like they could have some great parties here that could go longer till at least midnight and more to do for teenagers that can’t go to the parties. How about a game room? Or somewhere they can go instead of just hanging out in the lobby. The sports bar had pool tables, but it’s a crowd of drinkers and my 17 year old didn’t want to be around the drinking. Maybe the pool could be open later too -it closed at 7,but I can see why. A lot of people are drunk by then and need to eat lol
I loved the clean and clear beach and the cleanliness of the resort. The staff are friendly and the food was great for the most part from the buffet-I did not like the restaurants as much. Room service 24 hours is wonderful. My room was great -AC was fine.
Stayed in July 2024
Reviewed: 19 July 2024
Selita
United StatesThe bartenders didn’t really want to serve us drinks. Also, the toilet took a very long time to fill.
The public restrooms were clean, and the private pool area was very quiet and relaxing.
Stayed in July 2024
Reviewed: 7 July 2024
Joel
United StatesHurricane hit while we stayed there
Love the amenities and location
Stayed in July 2024
Reviewed: 6 July 2024
Qi
United StatesStaffs working at the hotel are so nice and friendly.
Stayed in July 2024
Reviewed: 3 July 2024
Ana
United StatesI really don't have nothing bad to say about this place.
Food was great. The location was great also
Stayed in June 2024
Reviewed: 24 June 2024
Evelyn
United StatesJust the missing of a queen bed, I use to share a king bed with my husband and the hotel full bed was too small for us
Very nice installations,,even I found the bed too small for 2 persons. I was expecting at least a queen beed
Stayed in June 2024
Reviewed: 23 June 2024
Dinesh
United StatesThe AC in the rooms could be better. Was bearable with the ceiling fan.
Excellent service, staff and food. Facilities were reasonably well maintained.
Stayed in June 2024
Reviewed: 17 June 2024
Cuong
United StatesBeds were too small, not very comfortable.
Staff was great, lots of room in the pools. The private beach area was very nice
Stayed in June 2024
Reviewed: 10 June 2024
Jimmy
United StatesFood inconsistency, and service range from excellent most of the time, to subpar (not as often)
Cleanliness, the room, shower was excellent
Stayed in June 2024
Reviewed: 9 June 2024
Xiaoqing
United StatesThe bed sheet has several blood stains and the bathroom towel has a coffee stain. We ordered the New York strip for dinner but the color and tenderness is not up to our expectations.
The location is great and the view from our room is beautiful. The water sports are easy to sign up and easy to use. The front desk are very helpful and freiendly.
Stayed in June 2024
Reviewed: 6 June 2024
Jalen
United StatesMet a few friends who stayed at property next door and couldn’t have guest past 11. Food could of been better as well.
Fantastic property, great amenity’s, love all the pools and relaxing gems here. Diego helped me a lot at check in.
Stayed in June 2024
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