Blvd. Kukulcan, Km 5.5 Lote 6-C, Zona Hotelera, 77500 Cancún, Mexico
#24 of 211 hotels in Cancún
Guests' ChoiceBased on 219 hotel reviews
8.7Cleanliness
9.3
Comfort
9.3
Location
9.2
Facilities
9.2
Staff
9.0
Value for money
8.7
Free Wifi
8.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 16, 2024
Siripon
United KingdomToo crowded and it’s Nightclub make hotel look less private and exclusive.
Nice clean private beach and unlimited food & drink . Food is good
Stayed in May 2024
Reviewed: June 13, 2024
Khelsi
United States of AmericaIt it such an amazing deal for the price. The staff is amazing and very accomadating!
Stayed in June 2024
Reviewed: June 12, 2024
Elise
United States of AmericaI would have appreciated more quality liquor options, or at least a top shelf option. While I think the programming/events/parties are a nice touch for guests - the music was often really loud and overflowed into other spaces, making quiet time harder to come by.
Hotel is nice with really clean design and decor. Welcoming staff, nice restaurants and amenities, and optional programming/events/parties each day to engage guests.
Stayed in June 2024
Reviewed: June 12, 2024
Kelsie
United States of AmericaThe food was ok. The pools were a little too warm.
It was beautiful and clean. The beach was our favorite.
Stayed in June 2024
Reviewed: June 11, 2024
Juan
ColombiaPools were warm / hot, we expected them to be cool because of the hot weather. They didn’t help you to cool down
Everything else
Stayed in June 2024
Reviewed: June 9, 2024
Mathieu
United States of AmericaThe pools are all fully exposed to the sun during the day: I was looking to cool down in the water away from the sun and that was difficult as the sun is very strong. The pools are also very warm - like you are taking a bath. The liquor is bottom shelf in my eyes. It would be nice to have the option to get better cocktails (at a cost) Surprisingly the restaurant we enjoyed the least was the Mexican one - the food was sub Some of the animations were very loud and had very annoying hosts. The DJ played mainly songs from the early 2000s with a very heavy beat. There was no escape from the noise at times.
Stunning hotel, great beach, 3 main pools, good restaurant options. Cleanliness of the hotel is impressive. We loved our room and our terrace - both very specious. The view from our room was incredible. The staff was incredibly helpful and polite - and I think, happy to be there!
Stayed in June 2024
Reviewed: June 8, 2024
Pigaleva
United States of AmericaAll good
The property is nice, modern.
Stayed in June 2024
Reviewed: June 8, 2024
Bradley
United States of AmericaThey could of spoke English a little better
It was beautiful and well kept
Stayed in June 2024
Reviewed: June 5, 2024
Gerson
United States of AmericaThey need to place more pillows in beds
Me and my wife went there to spend our 3 year weeding anniversary and I’m glad i choose Riu Caribe, we could have not asked for a better place.
Stayed in June 2024
Reviewed: May 30, 2024
Annalize
United States of AmericaNothing!
It is a fantastic resort! Amazing beach and pools! The food was outstanding! We loved it and will definitely return!
Stayed in May 2024
Reviewed: May 21, 2024
Ribenson
United States of AmericaEvery was great my family love the trip
Stayed in April 2024
Reviewed: May 17, 2024
Parminder
CanadaIt was good.
Stayed in May 2024
Reviewed: May 16, 2024
Paul
United States of AmericaEntertainment ends too early
THE FOOD THE SERVICE WAS ABSOLUTELY MIND BLOWING...10/10 The staff Lili,Belto,Alberto,Carlos an the twin sister in the main buffet make you get the opportunity to go see them..
Stayed in May 2024
Reviewed: May 16, 2024
Teresa
United States of AmericaWhen we first got there the lady at the front desk was very rude.
The food, all the activities,
Stayed in May 2024
Reviewed: May 2, 2024
Tanika
United States of AmericaI did not like the food at all nor the drinks. Everything was watered down & the food was terrible.
I liked that the staff were friendly and the resort was very nice and clean.
Stayed in April 2024
Reviewed: May 2, 2024
Julio
CanadaWe both ate something which made us sick. The Riu party was not our taste but the attendees enjoyed it and it did not interfere with enjoyment in other parts of the hotel.
We were fortunate to get an upgraded room with a patio and small pool at the quiet side of the resort by the ocean. We enjoyed the beach, the pool and the food choices. The Rock and Michael Jackson shows were entertaining and the aqua fit a lot of fun 😁. The hotel was clean, refurbished with nice decor and comfortable furniture.
Stayed in April 2024
Reviewed: May 1, 2024
Orla
IrelandWe didn't like some of the dinner restaurants - particularly the steakhouse, the steak we got was not good. Also the Mexican restaurant wasn't great, we thought the food here would be better.
Loved our stay here - the hotel is fabulous, wonderful views from our balcony. The pool area was amazing and the direct access to the beach. Great entertainment throughout. The breakfast and lunch options were nice. We liked the Asian restaurant the most for dinner. Lovely tacos available for lunch near the pool and amazing cocktails. Overall we really enjoyed our stay.
Stayed in April 2024
Reviewed: April 30, 2024
Jorge
MexicoFood can be better. Also, there should be a better drink package available.
There are three different pools, so kids were not around the pool with bar, that's good. Liked the parties, so bad we only catched one.
Stayed in April 2024
Reviewed: April 30, 2024
Colleen
United KingdomNothing - the hotel was superb.
The hotel was altogether great. The variety of food available in the restaurants was vast and the quality good. The only thing that could be improved upon could be the cleaning of the loungers, as many could not be used due to the birds guano on them. The other thing I observed was that there weren't enough clothes pegs/hooks provided in the bathroom. I think a total of four should be provided, as the room can facilitate a maximum of four people. Overall though, we enjoyed our stay thoroughly and I would personally would consider staying at a Riu when I choose my next holiday destination.
Stayed in April 2024
Reviewed: April 26, 2024
Victor
BrazilThe afternoon and evening parties are too, too noise, if relaxing is your expectation.
Good food, nice location and nice staff
Stayed in April 2024
Reviewed: April 26, 2024
Sarah
United States of AmericaIf you don’t like techno musics . The RIU party’s are not for you.
Staff are amazing. Look for Elda for breakfast and Israeli for dinner. Coral was the best food. Restaurants were just ok .
Stayed in April 2024
Reviewed: April 25, 2024
Adisea
United States of AmericaVery clean, maintain comfortable, beautiful
Everything was good
Stayed in April 2024
Reviewed: April 24, 2024
Robin
GermanyThe rooms between x45 - x63 on floor 2-5 are next to lobby and noisy in the night due to cleaning process. We changed our room which was no problem on request
Great food, beautiful beach, rooms are clean and have large space, all staff is very friendly
Stayed in April 2024
Reviewed: April 24, 2024
Andrii
United States of AmericaSometimes day parties were too loud. It was impossible to have a rest at the beach. I noticed that buffet was especially very good with chocolate fontain 3 days before the survey. Right after the survey held in the main restaurant the fountain and some other nice dishes disappeared. Take better care of your personal belongings. I left my hat on the table at the pool bar and it's gone forever.
The beach was clean and very beautiful. I was pleased to sit under the palm trees, which gave us the necessary shade. The food was decent. I especially liked the variety of soups. They were very tasty. Ruben at the front desk was always very friendly and helpful. I would like to note the excellent work of the Booking manager Ophelia. She was always ready to help, we did not feel any pressure from her. When we decided to cancel the trip, she did it quickly and without any problem. The room was clean and had an ocean view. New shampoo and conditioner bottles were installed during our stay. Before this there was only shampoo and shower gel 2 in one. Night shows were amazing especially MJackson and Mexican Culture show. When it was raining, the animation team did everything to keep gasts from getting bored, played games with them, entertained them. They really tried their best to keep us busy. Kids club was great too. My kid was very happy to participate in their activities. Thank you girls!
Stayed in April 2024
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