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  5. Reviews of Riu Caribe - All Inclusive

Reviews of Riu Caribe - All Inclusive This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Blvd. Kukulcan, Km 5.5 Lote 6-C, Zona Hotelera, 77500 Cancún, Mexico

#24 of 211 hotels in Cancún

Guests' Choice

Review Score

Based on 219 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.3

  • Comfort

    9.3

  • Location

    9.2

  • Facilities

    9.2

  • Staff

    9.0

  • Value for money

    8.7

  • Free Wifi

    8.3

Verified guest reviews from real Bookers

Real Bookers. Real stays. Real opinions.

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Showing 1 - 25

  • Reviewed: June 16, 2024

    9.0
    Has a good stay & love the room , love private beach
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 7 nights
    • Submitted from a mobile device

    Too crowded and it’s Nightclub make hotel look less private and exclusive.

    Nice clean private beach and unlimited food & drink . Food is good

    Stayed in May 2024

  • Reviewed: June 13, 2024

    10
    11/10
    • Leisure trip
    • Couple
    • Double Room Ocean View
    • Stayed 4 nights

    It it such an amazing deal for the price. The staff is amazing and very accomadating!

    Stayed in June 2024

  • Reviewed: June 12, 2024

    8.0
    Great beach and pools, great food and restaurant options, and clean and simple decor/design/spaces!
    • Leisure trip
    • Family with young children
    • Double Room with Sea View
    • Stayed 7 nights

    I would have appreciated more quality liquor options, or at least a top shelf option. While I think the programming/events/parties are a nice touch for guests - the music was often really loud and overflowed into other spaces, making quiet time harder to come by.

    Hotel is nice with really clean design and decor. Welcoming staff, nice restaurants and amenities, and optional programming/events/parties each day to engage guests.

    Stayed in June 2024

  • Reviewed: June 12, 2024

    9.0
    We would go back.
    • Leisure trip
    • Couple
    • Double Room Ocean View
    • Stayed 4 nights
    • Submitted from a mobile device

    The food was ok. The pools were a little too warm.

    It was beautiful and clean. The beach was our favorite.

    Stayed in June 2024

  • Reviewed: June 11, 2024

    9.0
    Great place, food and facilities provided a great stay
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 5 nights
    • Submitted from a mobile device

    Pools were warm / hot, we expected them to be cool because of the hot weather. They didn’t help you to cool down

    Everything else

    Stayed in June 2024

  • Reviewed: June 9, 2024

    8.0
    Wonderful hotel, awesome staff, beautiful views
    • Leisure trip
    • Family with young children
    • Double Room with Sea View
    • Stayed 7 nights
    • Submitted from a mobile device

    The pools are all fully exposed to the sun during the day: I was looking to cool down in the water away from the sun and that was difficult as the sun is very strong. The pools are also very warm - like you are taking a bath. The liquor is bottom shelf in my eyes. It would be nice to have the option to get better cocktails (at a cost) Surprisingly the restaurant we enjoyed the least was the Mexican one - the food was sub Some of the animations were very loud and had very annoying hosts. The DJ played mainly songs from the early 2000s with a very heavy beat. There was no escape from the noise at times.

    Stunning hotel, great beach, 3 main pools, good restaurant options. Cleanliness of the hotel is impressive. We loved our room and our terrace - both very specious. The view from our room was incredible. The staff was incredibly helpful and polite - and I think, happy to be there!

    Stayed in June 2024

  • Reviewed: June 8, 2024

    10
    Good value, professional staff, perfect location for beach.
    • Leisure trip
    • Couple
    • Double Room Ocean View
    • Stayed 6 nights
    • Submitted from a mobile device

    All good

    The property is nice, modern.

    Stayed in June 2024

  • Reviewed: June 8, 2024

    9.0
    Beautiful and well kept
    • Leisure trip
    • Couple
    • Double Room Riu Party Adults Only (+18yrs)
    • Stayed 7 nights
    • Submitted from a mobile device

    They could of spoke English a little better

    It was beautiful and well kept

    Stayed in June 2024

  • Reviewed: June 5, 2024

    9.0
    Amazing experience
    • Leisure trip
    • Couple
    • Double Room Ocean View
    • Stayed 4 nights
    • Submitted from a mobile device

    They need to place more pillows in beds

    Me and my wife went there to spend our 3 year weeding anniversary and I’m glad i choose Riu Caribe, we could have not asked for a better place.

    Stayed in June 2024

  • Reviewed: May 30, 2024

    10
    It is a fantastic resort! Amazing beach and pools! The food was outstanding! We loved it and will de
    • Leisure trip
    • Couple
    • Double Room Riu Party Adults Only (+18yrs)
    • Stayed 4 nights

    Nothing!

    It is a fantastic resort! Amazing beach and pools! The food was outstanding! We loved it and will definitely return!

    Stayed in May 2024

  • Reviewed: May 21, 2024

    9.0
    Wonderful
    • Business trip
    • Family with young children
    • Junior Suite with Ocean View
    • Stayed 2 nights
    • Submitted from a mobile device

    Every was great my family love the trip

    Stayed in April 2024

  • Reviewed: May 17, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Double Room Ocean View
    • Stayed 3 nights
    • Submitted from a mobile device

    It was good.

    Stayed in May 2024

  • Reviewed: May 16, 2024

    10
    Home
    • Leisure trip
    • Family with young children
    • Double Room Riu Party Adults Only (+18yrs)
    • Stayed 5 nights
    • Submitted from a mobile device

    Entertainment ends too early

    THE FOOD THE SERVICE WAS ABSOLUTELY MIND BLOWING...10/10 The staff Lili,Belto,Alberto,Carlos an the twin sister in the main buffet make you get the opportunity to go see them..

    Stayed in May 2024

  • Reviewed: May 16, 2024

    10
    Love this place! Would recommend it to anyone
    • Couple
    • Junior Suite with Ocean View
    • Stayed 4 nights
    • Submitted from a mobile device

    When we first got there the lady at the front desk was very rude.

    The food, all the activities,

    Stayed in May 2024

  • Reviewed: May 2, 2024

    8.0
    Overall, I had a pleasant stay and felt very safe.
    • Leisure trip
    • Family with young children
    • Double Room Ocean View
    • Stayed 3 nights
    • Submitted from a mobile device

    I did not like the food at all nor the drinks. Everything was watered down & the food was terrible.

    I liked that the staff were friendly and the resort was very nice and clean.

    Stayed in April 2024

  • Reviewed: May 2, 2024

    9.0
    Nice beach resort
    • Leisure trip
    • Couple
    • Double Room Ocean View
    • Stayed 3 nights
    • Submitted from a mobile device

    We both ate something which made us sick. The Riu party was not our taste but the attendees enjoyed it and it did not interfere with enjoyment in other parts of the hotel.

    We were fortunate to get an upgraded room with a patio and small pool at the quiet side of the resort by the ocean. We enjoyed the beach, the pool and the food choices. The Rock and Michael Jackson shows were entertaining and the aqua fit a lot of fun 😁. The hotel was clean, refurbished with nice decor and comfortable furniture.

    Stayed in April 2024

  • Reviewed: May 1, 2024

    9.0
    Fabulous
    • Leisure trip
    • Couple
    • Junior Suite with Ocean View
    • Stayed 8 nights
    • Submitted from a mobile device

    We didn't like some of the dinner restaurants - particularly the steakhouse, the steak we got was not good. Also the Mexican restaurant wasn't great, we thought the food here would be better.

    Loved our stay here - the hotel is fabulous, wonderful views from our balcony. The pool area was amazing and the direct access to the beach. Great entertainment throughout. The breakfast and lunch options were nice. We liked the Asian restaurant the most for dinner. Lovely tacos available for lunch near the pool and amazing cocktails. Overall we really enjoyed our stay.

    Stayed in April 2024

  • Reviewed: April 30, 2024

    8.0
    Met the expetancies
    • Leisure trip
    • Family with young children
    • Double Room Ocean View
    • Stayed 4 nights

    Food can be better. Also, there should be a better drink package available.

    There are three different pools, so kids were not around the pool with bar, that's good. Liked the parties, so bad we only catched one.

    Stayed in April 2024

  • Reviewed: April 30, 2024

    9.0
    A really good choice
    • Leisure trip
    • Group
    • Double Room Ocean View
    • Stayed 7 nights

    Nothing - the hotel was superb.

    The hotel was altogether great. The variety of food available in the restaurants was vast and the quality good. The only thing that could be improved upon could be the cleaning of the loungers, as many could not be used due to the birds guano on them. The other thing I observed was that there weren't enough clothes pegs/hooks provided in the bathroom. I think a total of four should be provided, as the room can facilitate a maximum of four people. Overall though, we enjoyed our stay thoroughly and I would personally would consider staying at a Riu when I choose my next holiday destination.

    Stayed in April 2024

  • Reviewed: April 26, 2024

    8.0
    Various ups and one down!
    • Leisure trip
    • Couple
    • Double Room Ocean View
    • Stayed 7 nights

    The afternoon and evening parties are too, too noise, if relaxing is your expectation.

    Good food, nice location and nice staff

    Stayed in April 2024

  • Reviewed: April 26, 2024

    9.0
    Amazing staff. Very hard working
    • Leisure trip
    • Group
    • Double Room Ocean View
    • Stayed 8 nights
    • Submitted from a mobile device

    If you don’t like techno musics . The RIU party’s are not for you.

    Staff are amazing. Look for Elda for breakfast and Israeli for dinner. Coral was the best food. Restaurants were just ok .

    Stayed in April 2024

  • Reviewed: April 25, 2024

    10
    We had a great time beautiful place
    • Leisure trip
    • Family with young children
    • Double Room Ocean View
    • Stayed 6 nights
    • Submitted from a mobile device

    Very clean, maintain comfortable, beautiful

    Everything was good

    Stayed in April 2024

  • Reviewed: April 24, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room Ocean View
    • Stayed 6 nights
    • Submitted from a mobile device

    The rooms between x45 - x63 on floor 2-5 are next to lobby and noisy in the night due to cleaning process. We changed our room which was no problem on request

    Great food, beautiful beach, rooms are clean and have large space, all staff is very friendly

    Stayed in April 2024

  • Reviewed: April 24, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double Room Ocean View
    • Stayed 10 nights
    • Submitted from a mobile device

    Sometimes day parties were too loud. It was impossible to have a rest at the beach. I noticed that buffet was especially very good with chocolate fontain 3 days before the survey. Right after the survey held in the main restaurant the fountain and some other nice dishes disappeared. Take better care of your personal belongings. I left my hat on the table at the pool bar and it's gone forever.

    The beach was clean and very beautiful. I was pleased to sit under the palm trees, which gave us the necessary shade. The food was decent. I especially liked the variety of soups. They were very tasty. Ruben at the front desk was always very friendly and helpful. I would like to note the excellent work of the Booking manager Ophelia. She was always ready to help, we did not feel any pressure from her. When we decided to cancel the trip, she did it quickly and without any problem. The room was clean and had an ocean view. New shampoo and conditioner bottles were installed during our stay. Before this there was only shampoo and shower gel 2 in one. Night shows were amazing especially MJackson and Mexican Culture show. When it was raining, the animation team did everything to keep gasts from getting bored, played games with them, entertained them. They really tried their best to keep us busy. Kids club was great too. My kid was very happy to participate in their activities. Thank you girls!

    Stayed in April 2024

Showing 1 - 25

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