Boulevard Kukulcan Km 1.5, Zona Hotelera, Cancun 77500 Mexico, 77500 Cancún, Mexico
#24 of 208 hotels in Cancún
Guests' ChoiceBased on 567 hotel reviews
8.7Cleanliness
9.3
Comfort
9.3
Location
8.8
Facilities
9.1
Staff
8.9
Value for money
8.4
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 2 September 2024
Justine
AustraliaThe drinks at the pool couldn’t be charged to your room. I didn’t want to take any credit cards to the pool area.
The staff were so friendly and helpful, Especially Gabrielle and Ivan. The breakfast buffet was so fresh and delicious. The service was 10 out of 10
Stayed in September 2024
Reviewed: 27 August 2024
Abdulsalam
NigeriaNothing
View😍
Stayed in July 2024
Reviewed: 17 August 2024
Santarella
CanadaEverything was perfect.
Amazing facility and pool. The beds were so super comfortable.
Stayed in August 2024
Reviewed: 6 August 2024
Jos
New ZealandThere are not many sun beds by the pool which made it tricky. Got on in the end.
It was excellent. The rooms had an amazing fit out and were very comfortable to stay in. The staff were very friendly and conversational.
Stayed in August 2024
Reviewed: 5 August 2024
Nkem
CanadaLocation was a bit further away from the hotel zone
Very nice and helpful staff, breakfast was very good, we had a good varied selection every day of our stay and I absolutely loved the fresh pastries. Location was very good, safe, was a bit far from the main hotel zone, but was located within the shopping centre and very easy to get taxis. The rooms were very modern and housekeeping was excellent.
Stayed in July 2024
Reviewed: 23 July 2024
Sukhjinder
CanadaEverything is good , many restaurants nearby , staff were so friendly
Stayed in July 2024
Reviewed: 12 July 2024
Sigal
IsraelNothing
Amazing hotel, very big rooms, amazing view of the marina/bay , has a direct access to the big Mall
Stayed in July 2024
Reviewed: 28 June 2024
Rebecca
New ZealandMinor complaint but the breakfast service felt a little chaotic, it took a long time to get drinks served but the food itself was great.
Rooms were comfortable and very clean. The check in process was easy. We had a great view of the marina also. Easy access to the mall next door.
Stayed in June 2024
Reviewed: 27 June 2024
Alice
AustraliaBit far from the rest of the hotel zone, beach club was nice but a bit annoying to get to as it was not on the hotel
Fantastic buffet breakfast, amenities were clean, gym and sauna and hot tub were nice, also connected to a nice shopping centre
Stayed in May 2024
Reviewed: 22 June 2024
Ariadna
MexicoPerfect with the Marina Cancun
The staff very kind
Stayed in June 2024
Reviewed: 9 June 2024
Michelle
United StatesThe beach club is great but hotel transportation to and from the private beach property ends at 6. After that, youd have to come back on your own. I kind of wish there were later pick up times but uber is always a good alternative!
The property was very clean and all the amenities were easy to find. The staff was amazing— Jimmy was one of the first people we met there and he was our unofficial tour guide for the trip. He, along with the other staff at the hotel, was informative, kind, polite, and attentive. I loved it so much!! They had a private beach club, a jacuzzi, room service, and so much more. I felt like royalty staying at this hotel and it was very clean !!
Stayed in June 2024
Reviewed: 6 June 2024
Chiquita
United StatesThere was nothing I disliked about the property
The staff was my favorite part. Overly helpful. I felt taken care of at all times. Location was great. Loved the inside mall area for the days I didn’t want to leave the property. The food was good on and around the property. Clean and very modern.
Stayed in June 2024
Reviewed: 29 May 2024
Yufan
United StatesThe taxi and pick-up service should be improved.
High cost-performance ratio. The staffs provide excellent service.
Stayed in May 2024
Reviewed: 22 May 2024
Elizabeth
United StatesThe hotel did not have a beach
Lovely property and hospitality was amazing. I felt like a queen.
Stayed in May 2024
Reviewed: 13 May 2024
Olufunlola
United KingdomAbsolutely nothing.
Good food - breakfast was fantastic. The location was perfect, with great views of the sea.
Stayed in May 2024
Reviewed: 12 May 2024
Tony
United StatesHot water intermittent.
Quality room appearance, view.
Stayed in May 2024
Reviewed: 8 May 2024
Ioannis
GreeceWe didn’t like the stupid policy forbidfibg sleeveless tops at the breakfast area this is a summer casual holiday destination. It’s not a ballroom in Monaco (where we have also been)
Very friendly stuff, the receptionist upgraded us from rearview to front view room greatly appreciated
Stayed in May 2024
Reviewed: 26 April 2024
Odessa
United KingdomNothing I can’t comment on pool and facilities as I was there for work
Clean efficient and breakfast was lovely
Stayed in April 2024
Reviewed: 23 April 2024
Zara
United KingdomFriendly helpful staff, comfortable room. Enjoyed being able to visit the mall for food/ snacks
Stayed in April 2024
Reviewed: 16 April 2024
Saenz
MexicoI was there for a wedding and could not joint my group at the beach club one day because they only give so many tickets per day to access it.
Well located and plus you have the shopping center right next to hotel.
Stayed in February 2024
Reviewed: 2 April 2024
Brittney
United KingdomThere were stains in the rug of our hallway and infront of our door that looked like red wine or blood for our entire stay.
Lots of options for breakfast. There’s something for everyone. Staff were kind. Location is amazing. Right next to a mall with great restaurants giving you more options for dinner.
Stayed in April 2024
Reviewed: 23 March 2024
Jaka
Slovenia/
All good
Stayed in March 2024
Reviewed: 3 March 2024
Brandis
United StatesNo outside guest can come up to your room but I understand for safety reasons
Love the location the view. It was right next to an outlet mall so I was able to shop and eat at different restaurants. We enjoyed the private beach food is served there and has a nice atmosphere. Will stay again soon.
Stayed in February 2024
Reviewed: 27 February 2024
Matthieu
NetherlandsThe pool is on the shade for a big part of the day. The jacuzzi can be used only separately men and women therefore I was not able to share the experience with my girlfriend.
This is a very nice hotel. The room is very spacious, bed very comfortable and bathroom is amazing with very nice rain shower. The gym is very spacious and nice.
Stayed in February 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content