Calle 12 bis Norte esquina Avenida 20 Norte, 77710 Playa del Carmen, Mexico
#118 of 445 Holiday rentals in Playa del Carmen
Guests' ChoiceBased on 145 hotel reviews
8.4Cleanliness
8.7
Comfort
8.7
Location
9.0
Facilities
8.3
Staff
8.3
Value for money
8.6
Free WiFi
8.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 4 May 2024
Giles
United KingdomNothing - we were literally in the hotel for 9 hours, 8 of which we spent asleep. Good job!
Good location right next to the bus station. Room was clean, bed was comfortable and AC was powerful. We just needed a place to crash between travel and this was perfect.
Stayed in May 2024
Reviewed: 2 May 2024
Jose
United StatesThe staff was not nice or welcoming They replied hello only when u "interrupt" them....
The room was big The bed was comfortable Location great ADO bus station is across the street The room was cleaned every day 2 block from 5th Avenue Great food around
Stayed in April 2024
Reviewed: 29 February 2024
Wade
CanadaThe room was spacious and clean but the air conditioner was struggling to keep it cool and it required some general maintenance and upgrading.
This is a very convenient location, across the street from the ADO Alterna bus terminal and within easy walking distance to Soriana, Super Aki, and Walmart. It's also within easy walking distance to good restaurants, 5th Avenue, and the beach. They also have a nice-looking, private pool.
Stayed in February 2024
Reviewed: 18 February 2024
Dmitry
United StatesNoise. There are a store warehouse and a bus station nearby. Trucks, buses, and workers produce a lot of noise. In addition, furniture (chairs) produces a loud sound when it is moved.
A good and clean room that includes all that you may need
Stayed in February 2024
Reviewed: 8 February 2024
Allan
NicaraguaPool ladder broken! Front desk not accommodating - asked for a glass / big deal! Coffee in am but chairs not arranged
Location great - quiet!
Stayed in February 2024
Reviewed: 5 January 2024
Rudolf
United Statesit is a little noisy at night but buses stop running late night
Right across the street from ADO bus station Drinking water available at the lobby Good restaurant selections nearby
Stayed in January 2024
Reviewed: 14 December 2023
Monika
PolandCould be more modern, especially bathroom. Also would be nice to have breakfast included
Very spacy room, perfect location, next to Ado
Stayed in December 2023
Reviewed: 9 December 2023
Caroline
United StatesNext to the Alterna bus station, so convenient for overnight stays . Very spacious and well appointed room .
Stayed in December 2023
Reviewed: 15 November 2023
Denis
CanadaLocation Free Parking (Very few spots though)
Stayed in November 2023
Reviewed: 25 October 2023
Lusk
United StatesThe refrigerator was propped open...I guess the refrigerators are turned off between guests. The tiles on the shower floor are coming out...this makes it a little hard on the feet. There is air conditioning in the sleeping area; the ceiling fans in the kitchen/living area are SO loud - I was not able to use them because of the noise.
The location was good for me - it's close to ADO Alterno bus station. I've stayed here before. If you get a room that fronts the street, you get to listen to either the school children or the buses leaving the station. I got lucky this trip and got a room that faced the inside of the hotel.
Stayed in October 2023
Reviewed: 23 September 2023
Paz
MexicoIt is in front of a school and if you get one of the rooms with city view, you can hear all that noise from the students, and you cannot even sleep during the day.
It was a nice hotel to stay for a short trip, not to much people so you can get some rest
Stayed in September 2023
Reviewed: 30 July 2023
Sean
United StatesThere are no blankets, just a very thin sheet
This is my go-to spot
Stayed in July 2023
Reviewed: 20 July 2023
Sean
United StatesThe Wi-Fi it could have been a bit cleaner
The Wi-Fi was a bit spotty I have stayed there many times before and that has never happened I need Wi-Fi for work I wouldn't have brought this up
Stayed in July 2023
Reviewed: 12 May 2023
Tingting
United States- blanket not comfortable - very little toiletries - no tissue provided in the room - staff not willing to provide extra towel
- great location - good value
Stayed in March 2023
Reviewed: 14 April 2023
Agnieszka
United StatesThe hotel is perfect if you are in transition between different locations. I wouldn’t stay there long term, but it was perfect for one night.
Nice spacious room, very comfortable beds.
Stayed in April 2023
Reviewed: 9 March 2023
Gabriele
CanadaBring your own tea towels, dish clothes, face cloths as they are not provided. We asked for a toaster but the hotel doesn't supply them. Next to to a very noisy recycling depot with large, noisy trucks coming all day-crashing and banging as they unload. It starts early in the morning. At night, large buses unloading tourists for night clubs park right next door to the hotel and often keep their motors running until they leave. Sargassum weeds makes beaches impossible to use and unpleasant to walk along. The hotel has a pool and we enjoyed the pool rather than the beach.
We have stayed here 2 times before and would return again. Large apartment, great air conditioner in bedroom, full size fridge, inviting pool, 5th avenue is well within walking distance, close to Wal-Mart for groceries. Kitchen supplies are minimal but adequate. Had parking for our bikes, offers luggage storage. Some receptionists are friendlier than others.
Stayed in March 2023
Reviewed: 2 March 2023
Gail
CanadaLocation not the best. Way to much street noise. Depending on where you were in the hotel you either had terrible noise from the loading dock, or the school or the bus depot. Just couldn’t win. Wish it was advertised that we could purchase jugs of water from the front desk instead of having to lug it all the way from Walmart. It would be nice if there was a toaster in the room.
Staff were excellent.
Stayed in February 2023
Reviewed: 1 March 2023
Thomas
Canadanoise from loading dock at Super AKI , room fans were not adjustable, poor lighting over kitchen counter, sink area, the moving of kitchen chairs in surrounding suites very noisy in our suite at all hours of the night
centrally located, friendly staff,
Stayed in February 2023
Reviewed: 11 February 2023
Bek
United KingdomThe building is next to a warehouse which is noisy pretty much 24/7. Not the hotel's fault but be mindful if you need a peaceful night's rest. The room type we booked (2 double beds) was only available on the second floor, facing the warehouse.
Great location for getting to the beach and local places to eat and shop. The staff were lovely, especially the guy who worked in the evening, always had a big smile on his face. Our room was kept spotless each day, with fresh bed sheets and towels, the housekeeper Lucy was amazing. Nice pool area to chill by outside, towels provided if requested. We made good use of the kitchenette, cooking meals some evening. Plenty of storage in the kitchen too.
Stayed in February 2023
Reviewed: 17 January 2023
Karen
United StatesJust stayed one night to catch bus in the morning. Directly across from bus station. Easy, friendly check in. Room was facing the bus station, but no noise. very clean room.
Stayed in January 2023
Reviewed: 10 November 2022
Alexandros
Greeceour room had a view to the ado station nearby and all night we could hear the announcements from the station and the engines from the nearby buses. sleeping without earplugs was impossible
clean and spacious room
Stayed in November 2022
Reviewed: 26 October 2022
Lotem
Israelroom are very big but with very minimal furniture inside. almost all the windows face the bus station so opening the windows isn't really an option.
Spacious room, tidy and clean. nice value for money. pleasant staff.
Stayed in October 2022
Reviewed: 17 October 2022
Ofna
IsraelWifi of the room was not working, used other room's wifis but it wasn't available in all parts of our room.
Big comfortable bed, good ac, nice pool, water available in lobby all the time, 24/7 reception.
Stayed in October 2022
Reviewed: 9 October 2022
James
United Kingdomvery friendly staff, good value. very enjoyable stay
Stayed in October 2022
Bradford on Avon, UK
Grande-Synthe, France
Willigen, Switzerland
Guarda do Embaú, Brazil
Split, Croatia
Ao Nang Beach, Thailand
Canteleu, France
Santo Domingo, Costa Rica
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content