Bathroom light was flickering the breakfast was tooted as an American breakfast and it wasn't.

Parking was secure and safe.

Stayed in August 2024

Very pet accommodating!!!!

Stayed in June 2024

-

Location was very convenient

Stayed in April 2024

We picked this hotel to have a place that we could work remotely. They have an office space. The first day they let us use the space all day, which was very helpful. But the second they only allowed us to use it for 3 hours. And they changed our room because we had a dog, unfortunately the new room didn't have a good desk and chair to work with. It was uncomfortable. Everything else was wonderful.

All staff were helpful and friendly.

Stayed in April 2024

The power electricity went off at night, and Takes 4 hours to reestore.

The pool has a good view, the food was ok

Stayed in March 2024

N/A

Really great hotel and location, and we would highly recommend people to book. We found the restaurant staff more friendly than the reception staff. A great transit stop, with everything you need on the doorstep.

Stayed in January 2024

The swimming pool pump needs to get fixed as guests would like to use the pool to relax.

We got to stay at this lovely hotel with valet parking which was very handy. They were dog friendly and we stayed for 2 nights which included a buffet breakfast. The staffs were nice to me and my little family ( myself, husband and dog). We really enjoyed our stay. They were central, close to a dog park, the bed was comfortable and clean. The shower was nice and hot, the wifi was great and we really enjoyed our stay here so thank you so much! :-)

Stayed in January 2024

No view: the window goes out into a dark well, which doesn't really matter if you're only there overnight, however.

Room and beds were good, location convenient, within easy walking distance to the rambla. The breakfast (included in the stay) was wonderful, buffet style, very well stocked with attentive restaurant staff.

Stayed in December 2023

Pool was dirty and exercise equipment was broken down

Breakfast included and delicious

Stayed in June 2023

Great location in Centro, steps away from the market, shops, parks. The check in process was seamless. The room was large with a very welcome air conditioner. the bathroom was nice with a big shower. 20 minute drive from the airport.

Stayed in March 2023

Could have been cleaner

Nice decor - value for money - central

Stayed in February 2023

bed was to hard

central

Stayed in January 2023

The towels had seen better days, also the internet wasnt working and i wasnt able to work!

Stayed in November 2022

we got a drop water at the floor. maybe from air con

Stayed in August 2022

The air conditioner sounds like a plane taking off

Clean room

Stayed in June 2022

reception staff was really not very helpful or friendly - we were unsatisfied with the room as it was very noisy and didnt know what to do. finally other receptionist arrived and solved the problem - even if we got a worse room than the booked one. on the photos the rooms look newer than they actually are.

The hotel is in a central area of Villahermosa, very close to the market of the city - with all its advantages and disadvantages. Breakfast and the personal working were fantastic - that was definitely the highlight of our stay - waiters and cook were very friendly and supportive. The room was basic but for one or two nights if you dont have great expectations, it is ok.

Stayed in March 2022

Plastic between the sheets and the mattress. Only an American breakfast included, extra cost for buffet. Towels could be of better quality. Hot water in the shower came only after minutes of waiting. The check in took ages.

Swimming pool. Private valet parking.

Stayed in February 2022

Reception staff were rude, “free” breakfast is a scam, we were told when this reservation was up we could extend our stay for a week directly through them at the same price. This was followed the next day with, you can stay one more night and then vacate. The room key stopped working daily.

The pool

Stayed in July 2024

the staff is not polite, the rooms are similar to the ones in the pictures showed by the advertise. The lobby is pretty small

location and pool

Stayed in July 2024

The hotel is pretty outdated, not even vintage, everything looks extremely old and not taken care of. The towels were so old that they were starting to rip, the sheets and pillows were so old as well. We took a look at the pool and the water looked green. The breakfast was the continental one and we ate it at another hotel, it would have been nice if this was told before booking. There were no locks inside the room, they opened our room while we were inside. There are no door signs to let people know if we want the room to be cleaned or not. Also, when we first arrived into the hotel to show the booking email, they tried to charge us double of what the Booking.com app said, that delayed our check in as well.

The facilities were decent, and the beds were big. The elevator was pretty helpful.

Stayed in May 2024

This should NOT be a 4 star hotel--small rooms, dingy lobby, not very friendly staff

Stayed in March 2024

They gave me a room that was already occupied, took an hour for them to figure out and give me the actual room. Restaurant was not good. We believe our son got bed bugs bites during the night (could also be moskitos).

Stayed in August 2023

Dirty unusable pool (visible film of grime on surface, cloudy water and dead insects floating) cutlery at breakfast not clean, different gym facilities to expected. Overall, not great location and expectations given by website different to reality.

Large beds, easy breakfast, good customer service and cool temperature room

Stayed in April 2023

For a 4* hotel there are quite few things that needs to improved. Starting with the Valet Parking that everytime we needed to get the car out, the guy was looking annoyed that he has to do it, long faces and a bit rude. Booked a room for 3 persons, in the room there were only 2 towels, no hair dryer. I went to the reception to ask for one and they told me that they do not have at all, not acceptable for a 4* hotel. The night shift was suppposed to validate our VP ticket, he was laying on the couch playing on the phone, even when we asked he was bearly standing up. We gave up and said we will do it in the morning. We only stayed for one night, but still enough to be dissapointed.

The pool area was nice, the evening/morning shift was kind and the check in was smooth.

Stayed in January 2023