Like all of Mexico, the water iwas not drinkable which is fine. They should provide guests with enough bottled water each day to at least brush your teeth and have some drinking water. (There was only a tiny bottle of water) They offered to have room service bring us expensive bottles which we declined, so we had to make a seriously long walk down to the lobby to get some water. Most nice hotels that we’ve stayed at in Mexico give guests water bottles each day. This hotel was very expensive, so we expected more.

Comfortable beds, convenient location in Terminal 2, good breakfast for a fee

Stayed in September 2024

The communication didn't match the standard of the quality of the aesthetic. It was all small things. I speak enough Spanish to operate a business in Latin America, and I slow my English down and use basic words when someone is working hard to speak in a second language. Everyone spoke very fast and slightly colloquial. I had a lot of difficulty getting something printed. Asking for napkins with my dinner was also basic but frustrating. I attempted to communicate through booking about late checkout as I arrived at midnight and there has been no answer. It's all small but it adds up.

The room was great. Spacious, comfortable, clean, and with everything you could need. The breakfast buffet had so many great options and excellent service.

Stayed in September 2024

We could hear people coming and going outside the room, and also someone was playing taylor swift loud, we could hear it all.

The hotel is right on the airport terminal, however it was kinda hard for us to find the lift, maybe having signals could help. The also had transportation to other terminals which was really nice

Stayed in September 2024

The bedsheets were dirty, had blood.

Location

Stayed in August 2024

Front desk staff was not very attentive. Check in and check out was really very slow. Room service food was horrible. Sinthetic chicken broth and disgusting hamburger patties.

Location and cleaniness

Stayed in August 2024

We had to wait 20 minutes after we booked on booking.com to check in. This was an inconvenience because we arrived very late after a very late flight and had an early connection, so only was able to be in the room doe 3.5 hours. so 20 minutes was a long time to wait.

Stayed in July 2024

The most significant issue is with the “parking,“ which was essentially nonexistent during our stay. The hotel parking is shared with the general airport parking, and the airport police had blocked off the entrance because it was supposedly full. I say “supposedly” because on our previous stay at the hotel, the airport police had blocked off access to the sixth floor of the parking structure, where the hotel parking is located, because they claimed it was full. However, our own physical inspection of the sixth floor parking area verified that there were at least a half a dozen parking spaces empty and available on that floor. Suffice to say, don’t count on being able to park at this hotel.

The location of the property cannot be beat If you are arriving at terminal two in Mexico City airport. Also, the staff was very friendly and willing to help. If you asked for something, they immediately took care of it. The Italian restaurant in the lobby was very good as was the morning breakfast.

Stayed in May 2024

The shampoo bottle in the shower floor….. not hygienic at all……. Noise nearby room 1049 Too many hall rooms for events near the room

Location is really the best to travel very early in the morning.

Stayed in May 2024

1. There were issues with accessing the parking. 2. Since it’s marketed as a five star hotel, we would have liked to have a pool, jacuzzi, sauna. 3. It’s extremely difficult to get in touch with the local hotel itself.

The location is very convenient, particularly after arriving via international arrivals in terminal two.

Stayed in May 2024

There are way behind in neutral bathrooms in the common area. When a bathroom is in repair , there is not a notification. They should allow guests to to use male or female bathroom with supervision. Personal by elevators approached to direct us to a bathroom with a mad expression (morning) hopefully on the future pretend being okay even when you are exhausted. I understand the physical fatigue affects the mood, but a smile or cordial greeting looks better, a question how can I help you? ( or provide breaks to the personal)The bathroom to use is far away from the lobby and I wonder if I have a person with severe physical disability. How can I get that person to that faraway bathroom. By the parking lot. Counter personal were nice, polite and helpful.

It is very convenient for my travel time.

Stayed in April 2024

Not much to do

Close to airport

Stayed in April 2024

It felt very insecure to be there since the personal made a mistake with my room, they gave me a room occupied and was very uncomfortable to enter and see a guy there. I imagine for him was very scary also. That happens with many passengers, at least 3 according I could notice that night. For the price and the stars of this hotel you don't expect this, it is basic to do not give the same room for two different people. I wont come back.

Breakfasta is great and the room was very nice

Stayed in April 2024

The reception, took ages to check in

Location and good facilities, nice room. Excellent service in the restaurant

Stayed in March 2024

It's like a round building so getting to your room takes what feels like forever! Also, they don't provide more than the most basic soap and shampoo; no shower cap, no body lotion... I don't think the staff is specially nice.

The location, pretty much inside of the terminal which means very easy access.

Stayed in March 2024

A Typical airport hotel with a nicer than usual bathroom.

Stayed in March 2024

The food in the restaurant wasn't great. Had a vegetarian burger for $260 that looked like they just pulled it out of the freezer, worse than something I'd make at home, couldn't believe it would cost that much for what we got. The restaurant was decorated really nicely though at least. The gym was also tiny, with only one set of weights for each set and packed with people. Couldn't believe how small it was for such a huge hotel that has so many other big open, empty spaces that they would be so cheap on the gym setup :/

Beautiful hotel, great room, best shower of my life. Fast wifi! Amazing location right outside of Terminal 2 - you don't have to leave the airport. Friendly staff.

Stayed in March 2024

Coffee maker didn’t work and when you have an early AM flight coffee was important! The bath towels made up of a rough material. They were not soft to the skin.

Location of property at Terminal 2 of the airport is ideal for early morning flights. The staff was friendly. The rooms are spacious and the bed comfortable.

Stayed in March 2024

the location

Stayed in February 2024

I couldn’t get the air conditioner working properly in our room which made for a less than comfortable nights sleep.

Very convenient to the airport and perfect for an early departure. Nice sized too and bathroom.

Stayed in February 2024

No anwser

No anwser

Stayed in February 2024

Overpriced.

It's in T2

Stayed in February 2024

Bathrooms need to be renovated, shower heads & pressure in both rooms were bad. Pillows were horrendous . A.C. in 1 room did NOT work inspite of Maintence man going to "fix" it while we had dinner..

Location right in Terminal 2

Stayed in February 2024

very expensive and blah food options

just a quick walk to terminal 1

Stayed in February 2024

Took 20 min to check in. Super slow

Great for connections.

Stayed in February 2024