The bedroom did't have good reading lights, nor a master switch at the bed to turn all lights off. Lots of random switches which didn't seem to do anything. Minibar fridge really didn't have much effect. But nothing of serious note! Taxis in to town were extremely expensive (USD 25 each way for a 10 minute ride), as they had a monopoly. For an expensive hotel we were surprised there wasn't a shuttle available.

Breakfast was excellent. Freshly made, two courses to choose from a menu with good variety. Service was always spot on. Extremely quiet location, secluded private beach, away from the main drag and partying of Tulum town, and only 22 rooms in the hotel so it never felt crowded. Lovely private beach, free use of kayaks, SUPs and snorkeling. We had a room with a private pool on a terrace above. Amazing views and we loved watching the pelicans glide overhead!

Stayed in June 2024

The restaurant food was mediocre, but the wait staff was amazing.

Staff was friendly and accommodating. Room was nicely appointed and the fridge was stocked with my favorite Mexican Beer.

Stayed in May 2024

Spectacular stay the location was beautiful and the staff was very attentive and nice. Can’t wait to return!!

Stayed in May 2024

Small niggle only that the construction site adjacent was very noisy but acknowledge that it’s not the fault of the hotel but worth mentioning.

The staff were absolutely delightful

Stayed in May 2024

Roof Pool, exzellent breakfast, friendly personal (Jesus, Isabell, Benjamin and Colleagues)

Stayed in May 2024

Drink prices are way to high and you should be able to turn the plunge pool heaters on without calling someone

Rooms were very nice, staff was great especially Jesus

Stayed in April 2024

The lunch and dinner were not the best but they were still good. Great presentation but our fish has a ton of bones.

Isa the hostess was fantastic. And the servers Miguel were very hospitable. The food sometimes was not the best but breakfast was amazing! We chose to go outside the resort to eat and explore the rest of Tulum.

Stayed in May 2024

Food VERY gourmet. Not our favorite. Beach is small but private. That was about the only thing to not like about the place.

The rooms and the resort are so luxurious. Our room was very well arranged. So comfortable. Small resort not many rooms. Pool is fenominal. If you stay there stay in a swim up room, you have your own private sun deck and patio. It really is an oasis

Stayed in May 2024

The beach. We went during sargaso season. We couldn't enjoy the beach. Their pool is really good and it connects all over the hotel.

The hotel has an outdoor feeling. I enjoyed how chill and relaxing the environment is. I mostly like their pet cat 🐈 Nerea, she is so sweet.

Stayed in April 2024

None

We just said goodbye to Hotel Nerea Tulum after a delightful 4-night stay, and we simply had to rave about our experience! The hotel's focus on wellness, their use of locally sourced ingredients in the restaurant, the incredible food, the inviting pool, and the exceptional staff all combined to make our trip truly unforgettable. Despite having only 22 rooms, we received personalized service from every single staff member. Jesus and Isabella at the front desk were always proactive and quick to address any questions we had before and during our stay. Jesus even arranged for a boat to pick us up at the hotel pier for a private snorkeling adventure to see sea turtles and the breathtaking reef right in the hotel's backyard. Our morning snorkeling excursion with Edwardo was absolutely incredible. The bar and restaurant staff quickly became our friends, with Francisco standing out but truly the entire team was fantastic. The food was not only delicious but also offered a variety of healthy and fresh options at every meal. The massages on the hotel pier were top-notch. Our room was spacious, with a luxurious shower, and having direct access to the beautiful pool from our bedroom was a dream. It's rare for us to say this, but we are already planning our return to Hotel Nerea Tulum. If you're seeking a relaxing getaway, this is the place to be.

Stayed in April 2024

My room was behind all the foliage. Terrible view. Lot of available rooms with better views. Tub dirty Beach rocky with lots of sea weed. Lazy river is unwalkable. Restaurant slightly expensive- had to eat out frequently.

Beautiful location. Friendly staff! Lots of small pools but no steps/ladders

Stayed in April 2024

The food is highly priced. It would be good to have healthy snacks available to buy or in the mini bar.

The swim up pool is amazing and the food is exceptionally good but that does come at a high price. The beach is perfect for exploring and looking for shells and the pier makes it ideal to get into the water without navigating the rocks!

Stayed in April 2024

The beach was very rocky, but beautiful.

Staff were very accommodating and friendly, very nice. Breakfast was great. Janet was the best. 15 minute car ride to central tulum and hotel zone 20 minutes.

Stayed in April 2024

Due to a lot of seaweed on the coast there was a strong smell in the air. Could have more food options. Portion size of salads can be improved. Experienced some red ants in the room. May be special rates for clients for cabs to the city.

Amazing location with a private beach Comfortable rooms with majestic views. Great hospitality, kudos to the staff. Edwardo and Isabelle were truly amazing XOXOXO 🤩🤩🤩🤩 We would definitely go back sometime soon. Bonus- Do try the pizzas at the sister property.

Stayed in March 2024

Rooftop pool water heater has to be started by staff which is a bit of an inconvenience if you want to get that started at odd times. Rooftop property does not have a bell so getting room service while being in the pool is a bit inconvenient.

Awesome view, and beautiful property. Nice in-house restaurant and decent location /distance from tulum. Staff was friendly.

Stayed in April 2024

The only downside I can think of can be the location, depending on your plans: (1) there is a construction happening right next to the hotel on working hours - this didn't interfere us at all, since we were out visiting Tulum and other attractions, but if you're planning to spend the entire day at the hotel, it might bother a bit and, (2) the hotel is not at the heart of Tulum or the hotel zone, so if you are looking for a busy nightlife, you will need to head towards the city. If that's not the case, the hotel offers a quiet and peaceful night ;)

The room's view was simply amazing! Waking up to the sound of ocean water and feeling the breezy Mexican wind was super relaxing! The hotel's infrastructure is really good! Jesus was really helpful during our stay - he gave us tips about cenotes and places to visit, and even lended us his own charger for a day while we got an outlet adaptor.

Stayed in March 2024

Nerea was great. Staff was friendly, accomodating and went out of their way to make our stay enjoyable. Food and drinks were solid, and the rooftop private tub was awesome for watching sunsets. The beach area was intimate and comfortable, with a fantastic view.

Stayed in March 2024

Honestly, not a lot. Expensive bar/food compared to other places, so we drank and ate up/down the road a fair bit, but this was a pleasent experience. Was a pain having to sign off a bill for breakfast even when included, this should definitely be changed. They should just include 20% tip to pay staff onto the bill or something, this makes mornings frictional.

The staff were incredible, especially Ben, Fernando and our host Isabelle took care of us from start to finish (even afterwards as a nightclub fixer). Perfect location, much nicer than being on the hotel zone on the beach on other side of town... but let's be clear this is TAXI ONLY into town/even further for nightclubs etc, not walk or bike as there is a huge busy dual carriage way in between, but taxi doesn't take long (although taxis in general are absolutely extortionate). Great food and exceptional food at Casa Altemar two doors down. Access to the other two properties was really nice to mix it up at dinner. Close to a really nice cenote. Snorkelling boats to the reef nearby, with a great value for money bar/cheap eats. The beach and jetty was amazing. TOP MARKS!

Stayed in March 2024

Amasing

Stayed in February 2024

Beachfront

Stayed in January 2024

There are two solid points in which we were disappointed. The hotel itself and especially the food and the drinks were much too expensive. A glass of wine costs 300 pesos - while in a nice restaurant in Tulum it was 110 Pesos. Sorry, three times the price just because of a beach view...no way. The food was nice, but it some it all tasted the same. Nothing to write home about and for what it was too expensive. Secondly: everybody is very friendly, but service was slow and unreliable. For breakfast starter and main you had too calculate with about an hour. Then drinks or the milk were forgotten. Considering prices of 300 US-Dollars for the room this is not really acceptable

It is hard to write something about the hotel...in a way it was good, but there are some cons. Firstly this is a beautiful location, very private on the beach. It is easy to reach (btw the road on the last few meters isn't as bad as mentioned in other report. I mean we are not in a city with paved roads!). It feels good to be away from the masses in Tulum. There was a construction site next to the hotel, which was new. So the very kind hotel manager, Luis, gave us a new room in the sister hotel Alea (very good!) a few steps down the road. That was very kind!

Stayed in January 2024

I can’t say there was something I didn’t like. The staff goes over and beyond so that you can enjoy your stay.

The staff was amazing. We woke up late one morning and even tho we were about 30 mins late for breakfast the staff welcomed us and the cook still served us omelettes. I appreciate everything the staff does to make your stay enjoyable and pleasant. The food was always amazing, fresh, and delicious. No complains what so ever. I will be returning sooner than later.

Stayed in January 2024

Important to note that there is a construction site right next to the hotel. They start making sound from 9 am to 6 pm. The hotel offers to use beach clubs of sister hotels as an alternative

The location is excellent, and the area to be in Tulum if you are looking for peace and quiet.

Stayed in January 2024

The road to Narea is a bit bumpy. Please fill the holes.

Elegant yet comfortably relaxed small beach resort. Just the right size: excellent food and service, but not too many guests. We loved it!

Stayed in December 2023