It was heaven. My jaw dropped as soon as I saw the room I booked with a plunge pool. Not to mention their restaurant has the most amazing views.

Stayed in September 2024

Love everything about this hotel, location, rooms , restaurant , food and staff. Jorge (front desk), Carlos and Christian ( restaurant) went above and beyond, excellent customer service.

Stayed in May 2024

Noisy but the hotel can’t do anything unfortunately as it is because of the works for the new maya train Hope it will end soon But hosts are really looking at your comfort!

Exceptional Hosts are really welcoming Paddle available for sun rise Food amazing

Stayed in March 2024

I loved everything. The only thing is that it’s a bit remote so better to have a car otherwise the hotel is ready to call you a fair priced taxi to and from town.

Everything! Absolutely stunning design of the cottages and the property! Amazing views from the restaurant and sunbeds on the lake, beautiful yoga shalla and a great yoga teacher, great breakfast, and mostly absolutely amazing staff ready to help at any hour.

Stayed in April 2024

Nothing

Amazing place by the lagoon The rooms were fantastic Great place to relax, free SUP and yoga sessions Amazing restaurant Super friendly staff

Stayed in March 2024

Only slightly minor is that the hotel is not in the centre of Bacalar so you need to drive to get there, this didn’t bother us though.

The rooms are incredible. The restaurant and lagoon access area are really beautiful. The food was absolutely delicious and the staff were really friendly. Definitely one of the best places we have stayed on our trip!

Stayed in January 2024

Maybe it's far from Bacalar Centro and you can't get around without a car. But if you don't have one the staff is really helpful and can organize your transportation with local cabs. However if you're looking for peaceful place it's not a probleme.

The staff took great care of us, the complex is small so it is intimate but at the same time the infrastructure allows you to meet others and talk with other customers and share experiences not to be missed in Bacalar. The yoga classes are great and suitable for all levels, especially for the first time. The lunch is excellent and varied, yes there are not a thousand choices but it is cooked a la minute especially for you so it remains very flexible and these are details that make the experience unique and made for you. The rooms are beautiful, clean and well thought out. It had everything we needed, even mosquito spray. It was a beautiful stay !

Stayed in January 2024

Extremely relaxing atmosphere

Stayed in September 2023

No mosquito net for the room, only at the bathroom.

It’s beautiful and unique. You’re in the middle of nature but with an incredible infrastructure

Stayed in November 2023

A little more variety in the breakfast options would have been nice

Beautiful rooms, very beautiful hotel and very kind staff. The food was delicious!

Stayed in November 2023

The breakfast was good but didn’t suggest many choices

Beautiful and super comfortable houses. The restaurant is good and the staff is super nice and helpful.

Stayed in November 2023

Requesting a tip for a buffet breakfast. Everything was perfect.

The setting is just perfect. Very tranquil in a jungle setting next to the lagoon. Get up early and watch sunrise. Breakfast was great. We are at the hotel one evening and it was delicious, although slightly on the high price point.

Stayed in October 2023

Creative, unique, magical

GREAAAAT PLACE! It’s a must.

Stayed in October 2023

The food was not that great and the breakfast buffet was really disappointing

Amazing design and ambience. The most beautiful hotel we have ever been!

Stayed in August 2023

What is there not to like.. We luved it all

Everything … This place is mind blowing beautiful all around.. i would definitely come back..

Stayed in September 2023

The majority of the staff did not speak english so it was difficult to communicate and could not receive suggestions on what to do in the area. The included breakfast was simple and nice, but they served every day the same food. Since we stayed for 4 nights, it got a bit boring. Another issue was the constant request for tips, also on the breakfast service and cleaning the room. I also would recommend to add a stronger light to the sign of the hotel from the main road.

The hotel is immersed inside a jungle, rooms were super clean and tidy. There’s an easy access to the lagoon from a nearby house. Overall, the facilities and location were perfect and allowed us to unwind and relax, we stayed 4 nights and loved every second.

Stayed in August 2023

This hotel is perfect for people who want to unwind and get away from all the hustle and bustle. The masseuse did a great job. The staff and food were wonderful. The rooms were amazing. They said they will have access to the lagoon in about 6 months when I was there in June. That would make this resort really amazing for travelers who want access to the lagoon from their hotel.

Stayed in June 2023

Access to the lake through other hotel not very comfortable

Amazing place very relaxing

Stayed in August 2023

The hotel is really great. The restaurant is inexpensive and undiversified. However, under the advice of the excellent bartender, we went to eat in the center of bacalar. The only downside is the fact that we asked to go kayaking on the lagoon and that the person at the reception told us that they did not have a kayak to offer us but only a much more expensive boat. The next day we approached another person from the hotel who kindly led us to affordable kayaks just 30 meters from the hotel… amazing… otherwise nothing to complain about!

Stayed in July 2023

Nothing to complain about

Everything was great, Food was good, maybe bit more variety on the breakfast beverages, but other than that we were completely satisfied, We will return

Stayed in July 2023

It would have been perfect if it had direct access to the water. Still great!

Beautiful setting, room and vibe. The room + outdoor shower was great! Food at the restaurant and drinks at the bar were delicious.

Stayed in May 2023

nothing!

the staff where pretty gentle and friendly really clean installations

Stayed in June 2023

bugs (one spider encounter) in the room

amazing staff! beautiful hotel

Stayed in June 2023

the rooms are beautiful and features are thoughtful. Breakfast was great and access to the pool, although off grounds, was convenient and isolated

Stayed in May 2023