Prices on drinks were unreasonably high

Food was amazing

Stayed in June 2024

NA

Great location away from the noisy main strip in the National Park. Felt safe and very clean inside the park and the hotel was beautifully kept and gorgeous views.

Stayed in June 2024

Nothing.

Love the location of the hotel and the staff were incredible. Our second room was beautiful and relaxing, the food was so tasty expecially the fish tacos. The service was incredible, nothing was to much for the staff and they did everything to make our stay a very memorable one. We were transferred to the sister hotel mezzanine which was amazing for service, private beach in the mornings and the night.

Stayed in February 2024

Pricing is a tad bit on the upper side.

Tulum is serene & this property matches that in every sense. Total recommendation from a globe trotter👍.

Stayed in March 2024

The walls are thin and the windows are only single glased, so if you are a light sleeper ( as I am ...) then bring ear plugs.

Great location in a national park, where there are only a few other hotels. First i was a bit in doubt if it was too far from the hotel zone and Tulum centre, but tbh, Tulum centre is not worth visting and the hotel zone is for party people. If you are looking for a relaxing, beautiful place with a not so crowded beach nearby, then this is the perfect hotel. The staff is friendly (especially Alberto & Rick ;) ) the pool and cabanas are beautiful and the food is delicious, especially the breakfast, juices and drinks. It is walking distance to the Tulum ruins, which is a plus :) we loved our stay and I would highly recommend staying here.

Stayed in February 2024

Lovely hotel very kind staff great location

Stayed in March 2024

The rooms and amenities needed to be refurbished.

Beautiful location, very private and peaceful. With an amazing staff.

Stayed in February 2024

No beach, slow service at the restaurant

Beautiful place great Food and good value

Stayed in January 2024

I did not like the room where I stayed it was so extremely noisy. I hardly slept the entire stay. Room 20 was so loud. All night I could hear noise That was so difficult. I told the front desk they said they would get back to me but never did.

I absolutely loved the hotel. Every corner was appealing to the eye. The hotel ambiance was calm just perfect for adults that aren’t there to scream and party. It is a very sophisticated hotel. The food was pricey (American prices) but delicious. The ceviche was so fresh! The avocado toast was great, the kale Cesar salad was an experience! The staff - every single member was amazing. Very kind and helpful ! The waiters were so attentive with food allergies, the front desk explained every detail! The housekeepers were so kind! The pool workers would say good morning every day! One of the prettiest hotels I have ever visited! The ruins are walking distance! The ruins were so cool! They have local shops there and local food. It was nice to visit. Felt more like real Mexico than other areas. The sister hotel is nice - mezzanine- it has good Thai food and wonderful staff. The access to the beach was just a 7 min walk.

Stayed in February 2024

The ONLY thing we would comment on here is if you have a car or are getting around in a car, you can sometimes be caught up in traffic to get into the national park as the security have to check that you’ve paid / have wristbands to enter the area. At times, this would be a quick process but at other times it would be a long wait. In saying that, we wouldn’t swap the location for anywhere else in Tulum

This property was AMAZING! Beautiful and super helpful / friendly staff. Facilities were great. Rooms were beautiful. Food was excellent. Cleaned the room twice a day and the location was perfect. Much quieter area but still access to the beautiful beaches through sister properties

Stayed in January 2024

old vesion rooms

garden, sea view and size of the property

Stayed in November 2023

Some bit just feel a little tired but nothing a quick lick of paint and new light bulbs wouldn’t fix

Location within the national park was amazing and felt safe. The views were fantastic

Stayed in October 2023

Nothing to add

Mi Amor hotel is a perfect get away for a couple. I went with my wife for 4 nights and everything was great. I would say the staff made the stay special , they made sure we were happy and comfortable . They also hooked us up with their sister locations at the Mezaninne restaurant down the road and the Zebra beach club. Really nice get away for couples. The location is ideal for relaxing and a short walk from some other nice beach clubs and restaurants.

Stayed in October 2023

rooms ok but could be better, no beach access.

service was outstanding everyone will Help you out. view of the sea is wonderful.

Stayed in July 2023

The price is too much high, the location of the hotel is in the park area which makes it harder to enter the hotel. Also we could not flush toilet paper which was quiet uncomfortable.

The staff, the pool area, it was very intimate, very cute hotel

Stayed in September 2023

Nothing

I recently had the pleasure of staying at Mi Amor in Tulum, and I can't say enough good things about my experience. From the moment I arrived, the staff went above and beyond to make me feel welcomed and ensure that my stay was enjoyable. The attention to detail in the hotel's design and decor was impressive. It created a unique and cozy atmosphere that made me feel right at home. The rooms were not only beautifully appointed but also exceptionally clean and comfortable. What truly set this boutique hotel apart, though, was the exceptional service. The staff was incredibly friendly and attentive, always ready to assist with any request or provide recommendations for things to do in Tulum. They even surprised me with a special welcome treat in my room, which was a delightful touch. The hotel's restaurant served delicious cuisine, and I enjoyed every meal I had there. The chef's creativity and the use of fresh, local ingredients made dining at the hotel a memorable experience. One evening, I needed help arranging transportation for an restaurant reservation and not only the hotel staff not only organized it for me but also followed up to ensure everything went smoothly. Their commitment to making my stay stress-free was truly remarkable. The location of Mi Amor was also fantastic, with easy access to Tulum's beautiful beaches and vibrant nightlife. I appreciated the quiet retreat it offered, while still being close to all the action. Overall, my stay at this boutique hotel in Tulum exceeded my expectations in every way. The combination of impeccable service, charming ambiance, and convenient location made it a truly unforgettable experience. I can't wait to return and enjoy their hospitality once again.

Stayed in September 2023

Beautiful ambiance!

Stayed in September 2023

Navigating through the park was a bit challenging due to ongoing road construction.

I had a wonderful stay at this quiet hotel. It provided a peaceful and relaxing atmosphere that was just what I needed. The tranquil surroundings allowed me to unwind and recharge, making my stay truly enjoyable. The staff was attentive and the amenities were great. If you're looking for a serene getaway, I highly recommend this hotel.

Stayed in August 2023

While the rocks were cool, I missed not having a beach out front. You can get to the sand, but it's a short walk down the road. The pool was hard to get in and out of without feeling like I was disturbing others. I did not like the expensive taxis and how hard it was to get back to the hotel whenever we left. This was the biggest negative. But that's what kind of makes it secluded I guess.

Loved the private and secluded feel of this hotel. Very cool vibe. Felt like Hawaii at times. Staff was nice and food was wonderful. The bungalows on the rocks overlooking the water were the highlight of this hotel. Very unique and I don’t think any other hotels have anything like this. Felt like we had the hotel all to ourselves even though I believe it was sold out.

Stayed in August 2023

The room, staff, and attention to details (for example the tea and chocolate before going to bed). Check in and check have never been as easy. We recommend this hotel to everyone who wants to come to Tulum

Stayed in August 2023

Beautiful views, exceptional service and lots of perks!

Everything especially the customer service.

Stayed in July 2023

Beautiful property, on the ocean with great pool and ocean views

Stayed in August 2023

The food was great, I just wished they had more Mexican food options on their menu.

Unfortunately, we had to leave on emergency because of health issues while pregnant. In the midst of the pain the hotel called a doctor to give us advice. The doctor arrived within an hour and helped us through the pain. I vomited a couple of times in our room due to the pain I was experiencing. The hotel cleaners cleaned it right away, where incredibly kind, and discrete. Our baby is ok but we had to leave prematurely to get medical help in our country. The service was amazing.

Stayed in August 2023

They don't have a shuttle to the airport however they have a private company that they utilize to transport you to and from round trip mine was originally $280 American dollars. I must stress if you're going to use a private transport service in Mexico make sure you get that in writing before arrival. Make suggestions if you can for your driver to atleast speak enough English to announce to you what's going on along your drive. Also don't let them try and change the price on you while you're sitting in the vehicle on drop off. Whatever your original price was stated to you through email is exactly the price you will pay.

First let me start by thanking Denise for a job well done as the manager! I would also like to thank the extraordinary staff from waiters, waitresses and house cleaning crew for the extraordinary accommodating job they do every day. I am always intrigued when I travel places I've never traveled as a SOLO TRAVELER! I would like to say that although this hotel is recognized for their couples retreat I've seen entire family members during my stay!!! CORRECTION the restaurant is open to the public family and children over the age of 12 years and older. Thank you so much for the birthday wishes and the beautiful ambiance of my room. I definitely recommend Mi Amor to provide you with a pleasant experience with lots of humidity.

Stayed in July 2023