Carretera Tulum-Boac Paila km 1.5, 77780 Tulum, Mexico
#19 of 229 hotels in Tulum
Guests' ChoiceBased on 108 hotel reviews
9.2Cleanliness
9.4
Comfort
9.5
Location
9.2
Facilities
9.1
Staff
9.5
Value for money
8.7
Free WiFi
9.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 August 2024
Mauricio
United StatesThat I can’t afford to stay more days. Jk everything was perfect.
I loved everything about the property. It was truly a majestic place.
Stayed in August 2024
Reviewed: 20 June 2024
Claudia
MexicoThe Service was amazing , all the staff was very kind, the location is the best for a relaxing time
Stayed in May 2024
Reviewed: 11 June 2024
Ashlee
MexicoGreat service at the front desk. Liz is wonderful!!
Stayed in May 2024
Reviewed: 10 June 2024
Kraemer
Abkhazia, GeorgiaVery romantic boutique hotel. Our amazing room on the top floor had private balcony and hot tub overlooking the ocean. We slept with the whole room open to the ocean listening to the surf. It's in a highly protected area. We could tell local ex-pats also come here for the intimate bar and restaurant which serves delicious Thai in the evening. Very close by are other restaurants, and downtown Tulum. It overlooks beautiful waters, connects to the beach, and is close to the Tulum Mayan ruins. The front desk really helped us and arranged everything we asked including a personal driver for the day who took us to Yal-ku lagoon and Akumal Beach for snorkeling (probably the two best places).
Stayed in June 2024
Reviewed: 9 April 2024
Donatella
United StatesNot a luxury facility. Cozy, but not luxury.
Location and quietness
Stayed in April 2024
Reviewed: 6 February 2024
Andrew
United KingdomRestaurant was Thai .It was a great Thai restaurant but just not every night and morning . There other hotels in walking distance but the quality was not up to the Mezzanine
Location is on the beach. Very safe in national park . great room
Stayed in January 2024
Reviewed: 13 November 2023
Miguel
United StatesTulum is under construction and there is a fee to enter the parque arqueológicas . We’re the hotel is located
The staff and server was great. The location is private inside the arqueológicas area I will repeat
Stayed in November 2023
Reviewed: 7 November 2023
Nour
SwitzerlandEverything at Mezzanine was amazing. The hotel is stunning, the amenities are great and the location by the beach is perfect. The hotel doesn't have a private beach, however they have access to the beach and it was almost private! The location is located in a "quiet area", restaurants, bars and night clubs are location 5-15min by car max, and some are accessible by foot. The staff was extremely attentive and dedicated to our wellbeing and safety. They made sure to pamper us during our stay. I would like to particularly thank Liz and Abdel for their help and recommendations. Will surely come back!
Stayed in November 2023
Reviewed: 28 October 2023
Tulay
United StatesWas not really an issue for us, but it is a little far from the popular restaurants.
It’s very intimate and stunning.
Stayed in October 2023
Reviewed: 17 October 2023
Gerlach
United StatesNothing
Small / cozy, comfortable, quiet, incredible food, incredibly helpful staff. Perfect honeymoon hotel
Stayed in October 2023
Reviewed: 10 October 2023
Andrew
United StatesThe property is inside the national park, which has it's pros and cons. Pros is that it is beautiful. Cons - it is currently under a lot of development and construction. They are building roads and train tracks which will drastically change the area. Getting back in to the hotel takes an extra 20-30 minutes every time by car, and you need to go through security checkpoints, which is not ideal.
Beautiful location right on the beach. Excellent food and drinks at the hotel restaurant
Stayed in October 2023
Reviewed: 5 October 2023
Anibal
MexicoGreat rooms, even the ones with no view. Excellent attention and full of nice details. The Thai restaurant was wonderful.
Stayed in October 2023
Reviewed: 23 September 2023
Susannah
AustraliaWe chose the 'non view' room. The room was clean and very spacious with a very comfortable king size bed. The hotel is on the quiet end of Tulum which suited us and we felt safe at all times. The staff were fantastic especially Alejandra at the concierge desk. They also made the best classic margaritas of our trip!
Stayed in September 2023
Reviewed: 7 September 2023
Vivian
PeruEverything was excellent, the service, the room, the food at thai Restaurant. It is peaceful here, differents areas to be, good drinks. best hotel in Tulum. I will come back here.
Stayed in September 2023
Reviewed: 30 August 2023
Jaylene
ChileEverything at the property was perfect. It is a little hard to move around without taxi that would be the only thing. They do have bikes but it’s a decent ride to get to the town and back and if it rains it pours so just be prepared. However, I’d you want to chill this is the place. The beach right below is beautiful and there’s no real need to go anywhere else.
Beautiful cozy property, felt very cozy and taken care of. Will definitely be back!
Stayed in August 2023
Reviewed: 24 August 2023
Kirsten
South AfricaStepping into paradise. Immaculately clean. Lucious green trees and plants, with the sound and smell of the ocean, the trickling water from the fountain of the beautiful plunge pool and then the best part - the ocean view. The location is prime, access to beach straight off the hotel decking.
Stayed in August 2023
Reviewed: 21 August 2023
Turcotte
United StatesLoved everything.
The environment was breathtakingly beautiful. From the first greeting to the departure, we were treated as family with the highest regard to hospitality and service. The hotel creates an exquisitely desirable appeal to invite romance, comfort and luxurious vibes. Will definitely be returning.
Stayed in August 2023
Reviewed: 19 August 2023
Simon-baptiste
United KingdomSargass hit badly on this side of the coast, but some mitigation are in place
Great spot on the beach Good vibe Nice staff Very good restaurant with a terrace overlooking the beach
Stayed in August 2023
Reviewed: 8 August 2023
Sergio
United Statesbe able to stay longer , I wanna live there
Staff and services provided, definitely excite my expectations, from my arrival at mid night, very courteous and actually lost my phone charges, they borrow one, and can't thank enough Vivian for the amazing massage in front of the beach
Stayed in August 2023
Reviewed: 6 August 2023
Rodriguez
United StatesThey gave us great recommendations for our stay. Staff was always very helpful. Loved the chocolate and tea they would bring every night
Stayed in July 2023
Reviewed: 2 August 2023
Matthew
United StatesPool is in the middle
Alex at the Front Desk and the wait staff at the restaurant were incredible - very helpful and made you feel like the only guest
Stayed in July 2023
Reviewed: 30 July 2023
Ku
United StatesEverything was ok, but maybe they could stop accept children in the restaurant because it’s an only adults hotel and We had choosen because We did not want to hear kids crying.
Our stay was wonderful, We wish spend more days, but We have to back home. Staff is very nice and location is perfect. When we arrived we receive a welcome margarita and Staff offered us a complementary margarita in “mi amor” boutique hotel, it was beautiful and very quiet. Happy hour was great, specially for “mezcalinas”.
Stayed in July 2023
Reviewed: 15 July 2023
Reyes
United StatesConstruction going around. Woken up a few times early mornings.
Property was beautiful and peaceful.
Stayed in July 2023
Reviewed: 4 July 2023
Fabio
ItalyAmazing: beautiful, ocean front, clean, all kind of services
Stayed in July 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content