No elevator

Clean and convenient location.

Stayed in June 2024

The mattress

For the price, it was great! It was clean, big room, great food at restaurant. The only negative, the mattress was not comfortable.

Stayed in May 2024

They are very on top of registration for EVERY adult , which is to an extent unfair to charge per adult, when policy says they allow 2-3 adults per room for each double room .

Very clean , nice hospitality from staff.

Stayed in April 2024

1) Room is not modern. 2) TV has no free channels.

Nice restaurant cafe on site. Staff is friendly and helpful

Stayed in April 2024

You could hear every noise outside the room, bed was a bit hard for me but really great for my husband.

Great place, close to stores, mall and easy access. Have a waiting room, cafe with great food. Pool looked nice but due to rain unable to enjoy.

Stayed in March 2024

Walking to the third floor no elevator.Hot water took while to come out.

Clean and safe

Stayed in March 2024

Is not that I don’t like the property but the bathroom needs a little bit more work, the window was broken and had a hole on it other than that everything was good.

I like that it was very close to stores and a big mall, it was also very clean, the floor,bed with new sheets, bathroom was clean and the hallways too.

Stayed in November 2023

It says 4-star hotel but furnitures are sparse (which is probably typical for a Mexican house). No chair or desk to work, just TV stand and bed, so it's probably good for a sleep. The walls are very thin/not sound proof so I could hear conversations next door, along with dogs and car noise from outside. So this is not a 4-star stay.

Comfortable room. Kind of firm bed.

Stayed in October 2023

Kind of old

Great Location

Stayed in October 2023

prices

the price per night in all hotels in Tijuana is expensive, and other prices in this city are also high, for vacations it is better to chose Cancun or Playa del Carmen

Stayed in August 2023

Rooms need to improve

The staff was great !!!

Stayed in August 2023

I forgot a personal item at the location and had trouble getting back in touch with the staff to retrieve it promptly. Part of the problem is that I don't speak Spanish, so I had to use text-based communication which was slower.

I liked the space I was given for what it cost me. I needed cheap accommodation for a few days, and it was good value for the money spent. It wasn't a five-star luxury experience, but if I find myself in Tijuana and need a place to stay on a budget where the service is great and my needs will be met, I'll definitely be back.

Stayed in August 2023

The restaurant was closed which may be temporary. Later in the morning the shower hot water was not available.

Staff were very helpful. The AC worked well. The TV had a good variety of streaming services. The in room coffee maker was well appreciated. The pool and deck area was enjoyable.

Stayed in July 2023

The restaurant/bar closed very early.

It was a nice clean hotel

Stayed in May 2023

My visit to this hotel was almost great ,except because I went there on rainy days and this hotel had some leaks on the facility ,but that was ok.comparing with the cleaning on the bed..like on many other cheap hotels ,linens are no changed just stretched for the next guest. Who knows how clean was the .matress.It was available only bath towels and one hand towel ,if we need more we had to request it.but over all,.my stay was ok

Stayed in December 2022

The beds were not comfortable and shower had prior occupants hair.

For the most part the service was excellent, staff was very nice.

Stayed in November 2022

They don’t have additional water service / Deposite /Bottles / Dispenser Machine. The smell of drainage on the bathroom is high.

Restaurant

Stayed in November 2022

a little bit noisy

The size of the room, location, staff

Stayed in November 2022

I lake tha beds 🛌

Stayed in October 2022

It was only 2 of us staying and our friend stayed with us for a bit waiting on her boyfriend to land. It was a looongg day and we fell asleep until a little bit past 9 (which was curfew for visitors) the front desk kept calling about how our guest hasn’t left. I told her my friend was staying and I gave her permission to charge me for the extra person but she made us go in person to the lobby because it HAD to be done that night just to say she can’t run the same card twice in a day and she can just do it tomorrow -_- she made us put on clothes and leave the room after I told her we were sleeping when she could’ve said that over the phone.

Convenience store in the corner was a plus since we got to the hotel past midnight we could buy snacks and leave them in the room for when we got back hungry.

Stayed in August 2022

We went in the pool and didn’t realize we needed to go to the lobby for towels. The stairs to the lobby were wet and very slippery. The receptionist should have offered pool towels when we checked in or our room could have some already. Staff members kept walking by and no one offered us towels. After you checkout you need to use the key to exit. Then once you exit, you need to find parking, walk to the lobby, wait for the receptionist to turn in the key. If checkout is at 10, why can’t some be at the gate to hand the key to and let us out?

The address on booking for the hotel sent me to a different location. The Sunday evening I kept calling the phone listed and no one answered. I thought that the hotel might have permanently closed. When I found the hotel through another website, I mentioned the situation to the receptionist and he was unfazed by my concerns and didn’t ask or comment on the situation. He wasn’t rude, but wasn’t helpful or concerned in helping. I liked that our r connected room request was honored. The person at the gate was very helpful. The restaurant food and salsas were delicious. Restaurant waiters were friendly. Liked the parking next to room. Rooms were clean and had 2 quality water bottles which is great!

Stayed in August 2022

What is missing is for the price a complimentary breakfast would be nice.The staff

It's all okay pool could be larger .

Stayed in July 2022

Floor needs little more deep clean not just sweep and mop

Well maintained rooms

Stayed in June 2022

The beds are really hard we had a hard time sleeping. The price went up once we got there. They should have an option to pay online while reserving to get the price on the app.

The hotel was clean the pool area was nice and clean. The location was good too. It was nice and quiet at night. The staff was nice .

Stayed in June 2022