Calle 14, La Veleta, 77780 Tulum, Mexico
#25 of 231 hotels in Tulum
Guests' ChoiceBased on 191 hotel reviews
9.1Cleanliness
9.6
Comfort
9.6
Location
7.7
Facilities
9.2
Staff
9.7
Value for money
9.1
Free WiFi
8.8
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End of dialog contentReviewed: 4 August 2024
Lisa
GermanySuper friendly staff - nothing was too much. Beautiful rooms and bathrooms. The hotel was very peaceful.
Stayed in July 2024
Reviewed: 19 June 2024
Jozy
United KingdomArea is a little rough and taxis in area are very expensive (not hotels fault)
Beautiful property, fair price, clean rooms, lovely staff
Stayed in June 2024
Reviewed: 31 May 2024
Lisa
United StatesAll was lovely
So quiet, clean and so beautifully appointed
Stayed in May 2024
Reviewed: 30 May 2024
Florian
GermanyA really nice hotel with a very nice pool and also very friendly staff. We really enjoyed our stay. Parking is free.
Stayed in May 2024
Reviewed: 19 May 2024
Andrew
United KingdomAmazing little spot it really is a gem, incredibly peaceful and great value for money. Perfect coffee / brunch spot directly opposite too
Stayed in May 2024
Reviewed: 4 May 2024
Tim
SloveniaI liked everything! Very nice people,very nice Hotel.
Stayed in April 2024
Reviewed: 12 April 2024
Emerson
SingaporeWould suggest a very soft lighting option when you want a peaceful bedtime relaxing mood.
The room and shower room plus balcony was great layout and had a nice feel. Large open shower was very nice. The complimentary coffee and water and bikes was really amazing.
Stayed in March 2024
Reviewed: 10 April 2024
Mia
DenmarkEverything was perfect
We had a wonderful stay at little Gem. The room was really spacious and clean and we enjoyed having the balcony as well. It is situated quite close to a nice street with restaurants and cafes in the la veleda area of Tulum. It only took us 5-10 minutes to walk there. The staff was so nice and and helpful and the kids were thrilled at the towel animals made up every day by the cleaners. We were a little worried about arriving late by car because others had written about the poor road but it is actually no problem as it is only the very last 5 meters or so that are unpaved with big potholes. We could park right outside the hotel.
Stayed in April 2024
Reviewed: 3 April 2024
Jule
NetherlandsLocation was a bit far from the beach but there were bicycles available
We received a free update! Very friendly staff and pretty stay
Stayed in March 2024
Reviewed: 31 March 2024
Susan
FranceNothing
Beautiful boutique hotel. Stunning and intimate. Exceptionally clean. Friendly helpful staff.
Stayed in March 2024
Reviewed: 31 March 2024
Dusty
United StatesThe staff was friendly and helpful. The hotel is a lovely sanctuary with a delicious cafe and coffee shop directly across the street. Only 10 minutes from the beach. We really enjoyed our stay!
Stayed in March 2024
Reviewed: 7 March 2024
Roberts
Czech RepublicBeautiful room and facilities, nice location away from the louder touristy part of tulum but still close to plenty of restaurants etc. Free bike rental, and very nice and helpful staff that gave us plenty of tips for tulum and the surrounding area.
Stayed in February 2024
Reviewed: 11 February 2024
Bonaerovan
United StatesElectricity was cut from 6 am to 2 pm in all Tulum, very inconvenient. We had to take cold showers.
Hotel was fine. Staff was great. Our rental car 's battery died. Both the employee in charge and the manager from Argentina helped us, by giving us a jump and borrowing the cables and took us over where our car was
Stayed in January 2024
Reviewed: 6 February 2024
David
CanadaThre noise of the building site - it was unbearable and the hotel could have compensated for the inconvenience of having to leave all day
The staff were great and the privacy was lovely
Stayed in February 2024
Reviewed: 3 February 2024
Judy
United StatesPristine facilities
Stayed in February 2024
Reviewed: 24 January 2024
Carlos
United KingdomIt's quite far from the city centre, also from the Zona Hotelera.
Nice room, very comfortable bed , nice service from the staff.
Stayed in January 2024
Reviewed: 22 January 2024
Stephan
GermanyThere’s nothing not to like about it.
I liked everything. The rooms are beautiful, bed was comfortable, and the balcony with pool view very nice. For breakfast there’s a little café right across the road, where you get a discount as a hotel guest, I prefer this to each and every hotel breakfast I’ve had in my life (well, except for the Taj Palace in Bombay, perhaps).
Stayed in January 2024
Reviewed: 18 January 2024
Anna
Austriaall was good
very clean, nice staff
Stayed in January 2024
Reviewed: 18 January 2024
Michael
United StatesMaybe a TV be nice that about it
Staff happy to help very quiet peaceful decor nice
Stayed in January 2024
Reviewed: 15 January 2024
Enji
MexicoServices, kindness and professionalism of workers
Stayed in January 2024
Reviewed: 14 January 2024
Arturo
United StatesNothing.
Staff was friendly and helpful. The location was perfect not too close to the main tourist areas but not on the outskirts.
Stayed in January 2024
Reviewed: 3 January 2024
Oana
SwitzerlandAbsolutely amazing! Clean, nice and quiet room, helpful and friendly staff. I totally recommend
Stayed in January 2024
Reviewed: 30 December 2023
Sarah
GermanyThe water preassure in the shower wasn’t so gut but that’s complaining at a high level. It was the only thing I would say could be better.
Super friendly personnel! Super helpful and kind. Very clean room. I had everything I needed.
Stayed in December 2023
Reviewed: 11 December 2023
Dean
United StatesI liked how helpful the people at the front desk were!
Stayed in December 2023
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