Pool wasn't exactly as I expected but still a great amenity to have.

Everything! Food, location, aesthetic, bar, service, rooms, cleanliness, beach all were great and exactly what I was looking for in my relaxing stay.

Stayed in July 2024

Nothing, we loved it!

The staff were so welcoming and took care of us beautifully during our stay.

Stayed in September 2024

Beautiful hotel and location! All the staff was super friendly from the ones working in the restaurant to the cleaning ladies bringing us tea in the afternoons. Edgar, Jaime, Miguel and Juan Carlos really made our stay exceptional!

Stayed in July 2024

Everything

Stayed in July 2024

Nothing it was perfect

AMAZING hotel, amazing staff, great location, SUPER clean. I couldn’t recommend this place enough. It made our trip. We stayed in a jungle view room with plunge pool and it was fantastic, highly recommend.

Stayed in May 2024

Tulum is the most expensive vacation we have ever taken and we have been all around the world! More expensive than Hawaii even. That surprised and disappointed me and will definitely deter us from returning.

Loved the staff and location. Had a wonderful family vacation!

Stayed in April 2024

Beautiful stay right on the beach in tulum. The staff were very helpful and the accommodation was really beautiful. The view from the room was unbelievable and the jacuzzi out front made it the perfect stay.

Stayed in February 2024

The spa was average.

Wonderful staff. Lovely room. Beautiful beach. Even though there was seaweed the staff did their best to clear it. Juan Carlos was very helpful in arranging excursions with a lovely company. Also even though there is just one restaurant the food options and variety of evenings were great - it didn’t feel like food got boring.

Stayed in April 2024

Nothing

Brilliant location

Stayed in March 2024

The only thing I didn’t like was that everything there was really expensive. I didn’t find the food to be the best value.

La zebra was a very small boutique hotel in a great location just a few minutes walk from the clubs and the main restaurant area

Stayed in February 2024

Noise from place across the street

Everything

Stayed in February 2024

Not in the property’s control but traffic getting to and from centro Tulum can be bad along the beach road.

Beautiful location on the beach and excellent amenities. The service is impeccable and thoughtful — especially from Marco who was always one step ahead of our needs.

Stayed in January 2024

after paying the check in the beachbar, the waiter run after me, he complained that we didn’t gave him enough tip and he want’s more. It is very rude and inappropriate in a 5* Hotel. The restaurant staff also made faces if the tip was less what they excepted. The prices are quite high anyway. I had the feeling, they think so, if I can afford a 5* Hotel, I must give them after every order the expected 25%. That’s why, I don’t think that I will ever return to this hotel.

- you can rent bicycles in good condition, full day is only 10 $ - helpful reception staff - location - private beach - nice interior design - room is clean and cozy - restaurant food

Stayed in January 2024

We stayed for 3 nights, and everything was perfect: location right on the beach, clean rooms and area, friendly and helpfull staff. Our best 3 days in Mexico. Place is perfect both for couples and families.

Stayed in January 2024

There wasn’t anything that we didn’t like.

It’s absolutely MAGICAL!!!

Stayed in January 2024

I came all the way from Berlin, Germany to Tulum. La Zebra was a great choice but what really made it stand out was the health and wellness Pavillon overlooking the ocean. I had two exceptionally great classes (Yoga and HIIT) that really made all the difference. There are quite a few nice boutique hotels along the cost but none of them offers a workout experience with ocean view. I would recommend it any time!

Stayed in December 2023

Nothing

Great facilities and staff! We traveled with a 2.5 year old and we’re looking for things to do in Tulum. The options were limited but one of the locals recommended us to check out La Zebra beach club. We went and spent about 6 hours that day and loved it. They had an area for adults to lounge and enjoy (beach cabanas, restaurant, pool) but they also have an area specifically for young kids. Playground, coloring area, etc. We loved it so much we booked our las night stay there and got a beachfront room with plunge pool. Our only regret was not having stayed there more nights. We absolutely loved it and we all had a great time.

Stayed in November 2023

For me the room didn’t had tv

Small hotel,clean,staff very nice,right at the beach!

Stayed in October 2023

Staff was amazing, from the welcoming cocktail to the different tea every night , loved every single minute at this stay! Definitely will come back

Stayed in September 2023

Unfortunately nature - causes Seaweed this time of year- the beach and Water were not the best.

Stayed in July 2023

Nothing

In a calmer part of the beach and we were lucky to have missed the sargass season. Lovely staff and good Mexican food. we should have booked the room with the jacuzzi. Great ambience for family

Stayed in July 2023

Nothing.

The temperature was the best.

Stayed in July 2023

Our first night the A/C was not working well, but the next day Carlos quickly resolved the issue. The pool upstairs was pretty disappointing (not sure if it was even open) and the pool bar didn’t appear to be staffed at all. Finally, during our stay the seaweed was pretty bad, which made it difficult to enjoy the beach. Although this is not within the control of the hotel, they did their best in removing as much of it as they could. Just mentioning it here for future customers to be aware of seaweed season in this part of Mexico.

We loved our stay at La Zebra! The rooms are chic and comfortable, the food is great (and probably the best coffee bar in Tulum right in the hotel!). The staff is absolutely incredible, so attentive and helpful, while not too intrusive when trying to relax on the beach. Special thanks to Francisco for the amazing first impression during check in, helping us get settled, and to Isaias who helped arrange a last minute scuba and snorkel tour in a nearby cenote. We were met with such kindness from the entire staff. I cannot recommend this place more and would love to come back soon!

Stayed in May 2023

Everything was great!

Very nice touches in the rooms. Rooms very spacious. Great location

Stayed in May 2023