The bathroom on the other hand flooded every time you took a shower. There was no mini fridge in the room and the pool boy would clean the pool/do repairs every morning at 6 a.m..

The hotel is greatly decorated and situated not on a very busy street. The rooms are spacious and have a balcony with a view to the pool and palm trees. The bed very comfortable.

Stayed in April 2024

The parking made us wait almost 1 hr to open us.

The location am peaceful environment

Stayed in April 2024

The pool was dirty for a couple days of my stay, but was clean on the third day

Very clean and staff was very helpful

Stayed in March 2024

I asked the hotel to arrange the airport pick-up services. The Uber car booked through the hotel front-desk was charged me $500 pesos from the airport to hotel. On my way leaving hotel to airport, I asked the hotel booking the airport drop-off services, same as the pick-up services, I paid $100 pesos to the Uber driver according to the meter. I was bit confused about that the Uber pick-up services costed 5 times of the drop-off services for the same distance.

The breakfast is not the way I am used to be but it's okay to try something new.

Stayed in January 2024

Exquisite property!

Stayed in December 2023

Having additional toiletries to the bathroom would have been a plus. Simpler arrangements for Breakfast allowances, like one food one drink is allowed for and anything additional would be of extra charge.

Location was excellent really close to city centre. Breakfast menu was variant and with lots of imagination. Staff were very kind and helpful.

Stayed in December 2023

Can’t fault it but have a suggestion. Organize a morning coffee system - maybe add an electric kettle in the room or have an easily accessible coffee station (pods?). Staff was always helpful to offer us some coffee :)

Everything. Amazing property done in good taste. Quiet, heavenly, gorgeous. Great staff - so helpful, good English speakers, prompt comms, 24 hour reception. Room was lovely - we had one on the ground floor overlooking the pool with 2 sets of doors. One door was opening in a nice little garden space next to the pool - perfect for your morning coffee or some reading. Breakfast is delicious!

Stayed in November 2023

Everything was great!

What a beautiful hotel right in Merida city center! The facilities are incredible comfortable, even the unusual exterior shower that was a pleasant surprise! There is a near by car parking. The hotel staff is really nice and helpful! We couldn’t have chosen a better stay for our trip.

Stayed in December 2023

Very friendly, helpful staff. Delicious breakfast.

Stayed in October 2023

Great location! Walking distance from city center, bars & restaurants. Nice pool, lovely rooms & great staff! Overall super recommended

Stayed in September 2023

Loved this boutique hotel. The staff was always helpful and welcoming

Stayed in February 2023

The rooms should be stocked with glasses for water or drinks, facecloths and a little fridge would be nice.

A quiet lovely oasis in the city. It was clean, comfortable bed and lovely pool side rooms with outdoor shower.

Stayed in February 2023

Breakfast - Chef wasn't work at the day, somebody (staff) was -very nice- made a breakfast for us but wasn't good. We wouldn't eat it if we would now chef wasn't there.

Staff was good, room was so nice and clean, great location. Happy to stayed there.

Stayed in January 2023

it could be better breakfast

the design

Stayed in December 2022

The room was very nice, clean and the bed was very comfortable. Shower was good and we mostly did not have trouble with getting hot water. The breakfast was mediocre. Coffee was terrible and we ended up going 2 blocks away to get amazing coffee. Basically the breakfast included eggs whatever way you want but after 2 we got tired. I would suggest to not get breakfast included. We tried to get a refund on the breakfasts we did not use but to no avail. I would stay here again but without the breakfast. Our room was near the entry way so was a bit noisey when guests would enter, but it was most pretty quiet. Parking our car was right there and terrific.

Stayed in November 2022

I had two meals, breakfast, wasn't great. Thankfully there were plenty of options nearby so I was able to enjoy a wide range of food and beverages. I would love to see them improve on the quality of the coffee. As an avid coffee drinker, I missed being able to have a cup at the hotel before heading out on my adventure for the day!

I got a severe migraine my first night there. In the morning I contacted the staff and asked for help. They called a doctor, he made a visit to me at the hotel within half an hour. I was given an examination and given the proper mediation. I am super grateful because without the mediation, my vacation would have been ruined. The staff were very attentive and checked on me and made sure I had food and anything else I needed that first day to recover. The hotel is beautifully designed with spacious rooms and bathrooms. The pool area was tranquil and offered the perfect place to relax and soak up the sun. The outdoor dinning area was perfect for enjoying a meal prepared by the hotel or one brought in by guests! Despite being located on a main street, the property is very quiet. I can't say enough how much I enjoyed my stay here. Perfect location and easily accessible to anything you would want to see or do. Met the owner on arrival and she could not have been more warm and welcoming. The staff was equally attentive and lovely.

Stayed in November 2022

our room needed more light! it was pretty dark, especially the bathroom, that was uncomfortable. also, breakfast (food service overall) was weird and we didn’t like it: you had to schedule, we had it delivered from another hotel, food wasn’t good and it was expensive for what they gave us. plus, they have no menu if you want to have something while chilling in the pool. worst part is that they have a kitchen in their facilities. also, they were doing some renovations and we could hear all the noise since 8:30am on a Saturday.

the place is beautiful and the bed is really comfortable. staff is very, very nice :) location was amazing.

Stayed in October 2022

n/a

Breakfast was good but there should be more options included without having to pay extra

Stayed in September 2022

The hotel was absolutely beautiful and charming. We appreciated the staff and their willingness to help. What a lovely place. We loved the chukum pool and the decor. We will definitely stay their again.

Stayed in August 2022

The hotel was gorgeous, and my room was so well appointed and tranquil. I would absolutely stay here again.

Stayed in August 2022

Not necessarily about the property, but beware there are mosquitos so bring repellent and close your room doors quickly. There was construction nearby and you could hear it, but it was obnoxious.

The property was really nicely decorated. It had a calm and soothing vibe. Although there were other guests in the hotel, it felt like we were the only ones here. The staff was very accommodating and super friendly. They went above and beyond to make us feel comfortable and help with booking tours to Uxmal ruins and a taxi to our next destination. We booked a room for 2 nights (Monday thru Wednesday) with two beds, which was equipped with AC and very nicely decorated. We felt right at home. The hotel is close enough to Paseo de Montejo and the downtown area. We were able to explore various restaurants nearby that were delicious. Would definitely recommend.

Stayed in June 2022

bed was not very comfortable. breakfast option doesn’t seem very good

spacious rooms, with great AC

Stayed in June 2022

Shower was broken in our room and sprayed water everywhere. There is no drinks / bar service at the hotel

The pool area is beautiful. Location is great.

Stayed in May 2022

It would be great if the hotel had a bar or more food options. But this would just be a bonus. Everything is great as it is and it was very helpful to be able to use the kitchen to prepare our own food.

We stayed here on our honeymoon trip round Mexico. The hotel decoration was beautiful. Our room was huge and the private pool/tub was great. Aircon and fans worked really well and the main pool was lovely to relax by and cool down in.

Stayed in May 2022