Claveles 109, 77500 Cancún, Mexico
#156 of 208 hotels in Cancún
Guests' ChoiceBased on 391 hotel reviews
7.3Cleanliness
7.8
Comfort
7.7
Location
8.4
Facilities
7.3
Staff
7.7
Value for money
7.6
Free WiFi
6.6
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End of dialog contentReviewed: 10 June 2024
Roxey
United StatesLocation
The staff
Stayed in June 2024
Reviewed: 27 May 2024
Mcrae
United StatesAc didn’t work good
It was close to da bus station 5 min walk you can get any u need to go
Stayed in May 2024
Reviewed: 11 May 2024
Stefan
SwitzerlandPlease dont sell the rooms in the ground floor...
Very good and friendly hotel staff
Stayed in May 2024
Reviewed: 11 May 2024
Tee
New ZealandThe hotel didn't have amenities like hairdryers, irons or a cold fridge (it has a fridge but it felt like it wasnt on).. You also cannot drink there. We didn't want a party, but it would have been nice to have a wine and beer together at the pool or in our room (4 adults with no kids or teenagers).
It was easy to book and placed perfectly to enjoy local food and markets. It's also super easy to jump on the bus and head over to the hotel zone and get picked up for different excursions we booked.
Stayed in May 2024
Reviewed: 14 April 2024
Julia
MexicoBed bugs room 206, bad customer service
Location and parking lot
Stayed in April 2024
Reviewed: 8 April 2024
Rodolfo
United Statesthe location ,was not what I expected
Stayed in March 2024
Reviewed: 3 March 2024
Maria
PhilippinesHonestly, it’s noisy during our stay. there are barking dogs, running.. you can hear it clearly even you are on 3rd floor
very accessible to all, good location
Stayed in March 2024
Reviewed: 14 February 2024
Tim
United StatesThere's a big German Shepherd dog across the street. That barks all night long and we'll keep you up all night long.
location was absolutely wonderful close to everything
Stayed in February 2024
Reviewed: 27 January 2024
Luna
DenmarkThe rooms were not clean. Hair, dirt and stuff was still there after housekeeping, and they took our bathmat and handtowel during our stay. Besides that, everything was fine! :)
I really liked the pool areas and the location in downtown. Close to ADO central bus station and supermarkets.
Stayed in January 2024
Reviewed: 21 January 2024
Sonali
CanadaWe just wish instead of two double/twin beds if we had a queen size bed. Also it would have been good to have a coffee maker and at least complementary water bottle.
Hotel is in the heart of downtown Cancun and walking distance to pretty much everything in downtown. Very clean hotel, staff makes a lot of effort to make the place clean and the house keeping is always cleaning, they change towels every day. Staff barely speak English but they make an effort
Stayed in January 2024
Reviewed: 18 January 2024
Grisel
GermanyYou could hear every little sound of what was happening in the hotel, dogs everything. The rooms where ok clean, the floor felt like sticky event hough it looked clean
The location is really good, there are stores, restaurants and bus station really near.
Stayed in January 2024
Reviewed: 11 January 2024
Edmond
MexicoI think the wall could use a coat of paint. and bathroom is a bit small. but it worked for us since i spent most of the day out.
location was great. walking distance to ADO station. the bus to zona hotelera passes right in front. the palacio municipal is walking distance too and they have danzon you can watch every sunday evening. another very important thing for me was that it is smoke free. Im very sensitive to odors. I was skeptical about it, but they dont play. No smoking. and I loved that
Stayed in January 2024
Reviewed: 19 December 2023
Dino
CanadaBathroom is somewhat neglected. Poor lighting, limited hot water and low pressure. Everything seemed loose and ready to fall apart: faucets, shower door. Dogs barking all night across from hotel made it difficult to have a good night sleep.I stayed here 2 years ago and the dogs were a problem back then also.
Location was great. Bed was comfortable
Stayed in December 2023
Reviewed: 13 December 2023
Carlos
United StatesStaff is not friendly
Location
Stayed in December 2023
Reviewed: 29 November 2023
Juan
United StatesFront desk person not helpful at all. Taxi driver ask for the addresss / location and she would not answer the question at all. Poor service
Centrally located, and fair rate price
Stayed in November 2023
Reviewed: 19 November 2023
Candace
MexicoNo bottle of water in the room. No hand towels by the sink. Used bar of soap by the sink.
The room was clean, comfortable beds, air conditioner worked well and was quiet. The internet in our location worked well. It's a decent place to stay for an overnight spot while travelling.
Stayed in November 2023
Reviewed: 12 November 2023
Lydia
United StatesThere’s no restaurant only breakfast
It’s very quiet
Stayed in November 2023
Reviewed: 23 October 2023
Elliot
United KingdomMusic from bar nearby is pretty loud.
Friendly staff, great location & easy to get to ADO bus terminal for onward travel.
Stayed in October 2023
Reviewed: 13 September 2023
Fernando
PanamaWell we stay on Kavia Merida at the same rate and the difference was abyamal the bathroom was not good the shower does not work fine well Kavia Cancun it’s good but Kavia premium Merida was 10 to 10 imagine we spend 4 nights at kavia Merida and we expected the same and it’s 5 from 10 so so
The location
Stayed in September 2023
Reviewed: 6 September 2023
Tori
JamaicaThe restroom needs attending to, warm water works . Place was decent
It’s not bad for the price . Looks good
Stayed in September 2023
Reviewed: 20 July 2023
Benjamin
AustraliaGood location, right around the corner from the plaza square. Value for money.
Stayed in June 2023
Reviewed: 12 July 2023
Lori_ranch
BelizeAC was not working properly but we managed
Room was clean and toiletries were provided. The hotel is right in the center for alot restaurants, park, shopping center. It has 2 pools available for use Hot and cold shower Enough space
Stayed in July 2023
Reviewed: 8 July 2023
Raquel
United StatesThey charge me for a water spill on the mattress but I was never informed of a similar charge
The rooms were comfortable
Stayed in June 2023
Reviewed: 5 July 2023
Brian
ColombiaToo much noise from the street at night
Big comfortable room and beds
Stayed in July 2023
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