You have to pay for everything and no way to heat outside food

The size of our room

Stayed in June 2024

The room was spacious and modern, very clean and comfortable! The pool was clean and amazing too.

Stayed in June 2024

We paid for an upgraded room upon arrival and it most likely was not "prepared" for visitors. The room smelled like mildew, the beautiful large balcony hadn't been mopped nor the tub cleaned and the beautiful glass railing hadn't been cleaned. It was also never cleaned during our stay. Only the room. We spent a lot of time out there so it would have been nice to have that cleaned. I did ask but the request must have never made it to housekeeping. They did address the mildew smell and when we returned it was gone and smelled strongly of tea tree oil. Not bad, just that smell.

This resort was perfect. Perfect size, perfect service, perfect location. We loved being "down south" away from all the chaos of downtown and north beach areas. The pool was perfect and beautiful. The beach was just the right size. Everything was clean, we had breakfast, lunches and dinner at the cafe and they were all delicious. It was a wonderful week and we would go back in a heartbeat.

Stayed in June 2024

The location is beautiful. The South side of the island is less busy and so less touristy. Unlike some properties, this one is peaceful and relaxing. The music is kept low and guests were quiet. The staff is very friendly. We enjoyed our time on the private beach and by the lovely pool. The roof top deck is gorgeous at sunset! And my son loved the gym. Can’t wait to return.

Stayed in June 2024

No complaints

Peaceful, access to pool, beach, food drinks without leaving hotel.

Stayed in May 2024

Restaurant and cafe was very expensive No fridge in room

Property was clean and well appointed. Roof top bar was excellent for sunset drinks

Stayed in April 2024

Breakfast buffet is not inviting, the staff are always there to try and take more money and tips

Beautiful beach and pool, hotel is pretty new

Stayed in May 2024

The air conditioning seemed to shut off in the middle of the night, so it was very stuffy in the morning. I was only there 2 nights, so possibly user error

Beautiful, clean, modern, with 2 restaurants on site, 2 pools, as well as an adult only rooftop bar and pool. I love kids, but, sometimes, it’s nice to be without the noise and energy of children.

Stayed in May 2024

location is not perfect

food was great, facilities were clean and nice

Stayed in May 2024

Nothing

Everything was super clean, amazing views!

Stayed in May 2024

Nothing

Everything

Stayed in May 2024

They doble charged us for the stay, but it got fixed after few emails. The restaurant is kinda expensive and you don’t have other options close to the hotel.

The pool by the beach is great! And go watch the sunset from the rooftop pool! The hamacas in the ocean are the best to get tan and read a book. The staff super friendly. The breakfast was delicious.

Stayed in April 2024

Nothing - anything we didn't like was out of your control (i.e. location to el centro).

We loved the pool and the happy hour! The food was great for both breakfast and lunch (we didn't do dinner there). Overall, we have nothing bad to say about this property, we would most definitely choose to come there again.

Stayed in April 2024

The coffee at the breakfast was disappointing compared to everything else that felt first class.

The view was unbelievable. The sheets and bed were extremely comfortable. Definitely would come back.

Stayed in April 2024

We had an amazing stay here! The staff were exceptional, rooms were spacious, pool was well maintained and location was quiet but perfect! We would definitely stay again.

Stayed in March 2024

The onsite restaurant was very disappointing. Small portions, very expensive and lacked ambiance.

Excellent selection and something for everyone at breakfast. The beach view at breakfast was beautiful. Needed more beach umbrellas. The pool bar menu was really great and everything we ordered we were very happy with!

Stayed in March 2024

The rooms did not have a fridge and every other hotel I’ve been to always has a fridge in each room, so that was very inconvenient. They also did not provide cups to use and only provided 2 towels, whereas 3 guests were staying in the room.

I liked the breakfast and the views.

Stayed in April 2024

It could’ve have been a little more clean especially near the beach area

I loved how calm it was, most of the staff spoke English and everyone was very welcoming.

Stayed in April 2024

Great pools, staff , beach is relaxing however this area so so fir swimming

Stayed in March 2024

The arriving and checking in where not good but I blame booking .com they will hear more about this later

Staff was excellent very clean hotel ..candy was very special all the staff where very polite and respectful

Stayed in April 2024

I would say the bar ingredients could be improved - cocktails were all made using a syrup whereas fresh fruit would have been wonderful. For example, a strawberry daquiri or strawberry margarita were made using a strawberry flavoured sugar syrup rather than fresh strawberries. Fresh fruit would have really given the bar the edge

The staff were exceptional, super friendly, welcoming and hugely helpful wherever they could be. The hotel was lovely, I loved the big room - a nice big comfortable bed, gorgeous lighting with dimmer switches, nice bathroom with 2 sinks, great shower. I even loved the 'bench' in the shower room - very handy it turns out. The air con worked very well - a little too well that I almost didn't need it - the ceiling fan was very good. The hotel's beach was lovely - and the main swimming pool - gorgeous. The cleaners did a superb job each time they came - such a good job that I certainly didn't need them every day. This was my first time in Isla Mujeres (or indeed, Mexico), I visited Playa Norte and the north but found it very hectic and touristy - I am so grateful Izla Hotel wasn't in this area and was far more chilled out and laid back. I enjoyed the gym facilities also.

Stayed in March 2024

The room was very cold and the climate control didn't work. The air conditioning made a constant loud noise

Nice beach, friendly staff, comfortable beds

Stayed in February 2024

The internet in our room wasn't working always and I had payment issues on site to pay with my card due to the internet losing conductivity .

The location was excellent. The staff very attentive .

Stayed in March 2024

There’s No jacuzzi

It was very nice and clean

Stayed in March 2024