Calle 12 Entre 5 Av y 10 Av, 77710 Playa del Carmen, Mexico
#167 of 225 hotels in Playa del Carmen
Guests' ChoiceBased on 309 hotel reviews
7.6Cleanliness
7.8
Comfort
7.9
Location
9.0
Facilities
7.4
Staff
8.3
Value for money
7.8
Free WiFi
7.7
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End of dialog contentReviewed: 3 June 2024
Juan
United StatesThe thing that I like the most of this hotel is it's location.. right in the center of the quinta avenida and very well guarded.
Stayed in May 2024
Reviewed: 21 May 2024
Gregor
United KingdomOutside noise is quite loud, I would recommend supplying earplugs in the room. Understandably the noise is in-avoidable due to location.
Very friendly inviting staff, simple clean room. Added bonus of a swimming pool on site. Breakfast - great value.
Stayed in May 2024
Reviewed: 20 May 2024
Melisa
United StatesThe pools need to be updated
That it was close to everything
Stayed in May 2024
Reviewed: 19 May 2024
Hannah
United KingdomNothing comes to mind! Was a good place for one night; not mind blowing but good value for money.
Loved the pool downstairs & the rooftop too! Room was clean & comfortable & light. Water in room.
Stayed in April 2024
Reviewed: 26 April 2024
Aya
SwedenPersonal don’t speak English and the pool for adult it wasn’t the same like in the pictures . Only family pool was good
Location
Stayed in April 2024
Reviewed: 19 March 2024
Amy
United StatesDidn’t have parking.
Decor was super modern and fit all the family.
Stayed in March 2024
Reviewed: 22 February 2024
Klaus
United KingdomTowels were ripped and old and not very clean Toilet sinks were rusty and definetely need an improvment Bad smel in the toilet No bottle of water was provided during the stay No fridge or ketle in the room which I knew but I think they would have been essential for the stay
Location is incredible, however tou can hear loud music and noise until 3am ( was not a problem for me) Changing bedsheets and towels everyday
Stayed in February 2024
Reviewed: 27 December 2023
Hanna
United StatesThe only window is tightly boarded up and sealed. We can say that there are no windows or fresh air.
good location. purely.
Stayed in December 2023
Reviewed: 16 December 2023
Shannon
United StatesThe hotel didn't have parking, so we had to drive to a parking garage two blocks away to park the car for 200 pesos. It was difficult to find the hotel because it was on a walking street and we couldn't see it. I had to leave the car and walk on the street to find the hotel and parking facilities.
It was in a happening part of Playa del Carmen. This can be good and bad. You could walk to restaurants, bars, etc.
Stayed in November 2023
Reviewed: 26 November 2023
Andrew
United KingdomWe only stayed the night as a stop over but the room was clean and nice the staff extremely helpful
Stayed in November 2023
Reviewed: 17 October 2023
Anali
United StatesThe bathroom
Location
Stayed in September 2023
Reviewed: 6 October 2023
Ricardo
SpainTowels could be improve
Personal. Nice customer service very friendly. Also the location nearly to main road.
Stayed in October 2023
Reviewed: 15 September 2023
Radosław
United KingdomThere could be a bit more storage and preparation space..
It is a nice hotel in the heart on Playa de Carmen. Close proximity to all the shops pubs and travel agents. More than few cash point close by. 7/11 and Walmart close also for some sensible shopping. Room was missive with nice bed size and amenities.
Stayed in July 2023
Reviewed: 12 August 2023
David
United StatesHot water not always available.
Location and price
Stayed in August 2023
Reviewed: 10 July 2023
Lizzie
AustraliaThey moved us to a quieter part of the hotel, as it would be very noisey at the front with night clubs all night.
Stayed in July 2023
Reviewed: 25 May 2023
Sandra
MexicoToo much noise from the street
The location and the price
Stayed in May 2023
Reviewed: 3 April 2023
Tiona
CanadaIt was fine if you are out late nights, but Sunday night trying to sleep felt like being in the middle of the Coco Bongo dancefloor until 4 am. It is not the hotels fault it is one of the side effects of choosing a hotel in the midst of the action, and I suppose what nerve do I have for going to Playa and expecting to sleep!
Great location, across the street from shopping centre and Coco-Bongo, walking distance to 5 Avenida. Spacious clean rooms, with two pools.
Stayed in March 2023
Reviewed: 1 April 2023
Nicky
AustraliaTap water was hard and a little salty Difficult to was with Right next to a nightclub so very noisy at from 10pm until about 2
Breakfast was a few streets away so I didn’t use Very central Easy to get around Bus station only 2 blocks away Pool Air con Elevator
Stayed in March 2023
Reviewed: 14 March 2023
Biridiana
United StatesMy only issue was the shower water was salty. I bit bottled water to brush my teeth.
I loved how close it was to 5ta avenida and if you’re planning activities the pick is usually at Coco Bongo which is so convenient!
Stayed in February 2023
Reviewed: 9 March 2023
Nyaka
United StatesShower needs to be improved. Low water pressure. Hot water not hot. Shower needs to be deep cleaned.
The beds were nice. The layout was nice. The location was great.
Stayed in March 2023
Reviewed: 19 February 2023
Tim
United Stateslocation
Stayed in November 2022
Reviewed: 15 February 2023
David
FranceHotel was good located, almost in the center. near by you have cafes,restaurants,bars and shops. Which is good if you love partying, but it was too noisy for us because we love to go to bed early) Staff was friendly and helpful. Our room was big enough for four person with comfortable beds, and very clean! And also one of good points, it was near the sea which was very comfortable to reach to the beach.
Stayed in January 2023
Reviewed: 7 February 2023
Joanna
PolandVery noisy area, many clubs, discos. Rooms for families are noisy all the time, every day till 3am.
Hotel in center of Playa. Personel speaks English. Comfortable beds.
Stayed in February 2023
Reviewed: 20 January 2023
Juan
United StatesThe hotel is nice and clean. It is also right in the middle of everything - shopping, restaurants, beach, and the Congo Bongo. I would stay there again.
Stayed in January 2023
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