beach section was a bit small

pool and the friendly knowledgeable staff

Stayed in June 2024

WOW a very vibrant and lively resort with so many things happening and a wonderful staff. a big thank you to David and Anna who took good care of us the whole time. the resort opens two different sides of the beach which made it the experience more enjoyable.

Stayed in May 2024

Food, especially room service was not worth the money

Amazing space, lots of pool space, great for kids

Stayed in April 2024

Dolphins were our favorite thing in the hotel. They greeted us every day.Our room has private pool was very impressive too.All staff were very hospitality and helpful.

The delicious food especially the buffet restaurant for breakfast.My family really enjoyed the dolphins and lots fun. Staffs were in great training too.

Stayed in May 2024

We didn't like the lack of privacy in the oceanfront pool view room. Also, it had a musty smell when we walked into the room .The floor was not cleaned properly it felt gritty.

We liked the staff,food quality in restaurants and views.

Stayed in May 2024

More umbrellas that tilted or moved around easier at the pool area.

Our trip was fantastic! We traveled with kids and everyone was so helpful and accommodating. Food was great, rooms were spacious, and service was top-notch.

Stayed in April 2024

The lunch and dinner buffet were not good at all. Which was surprising because the breakfast buffet was so awesome. But there are so many good restaurants there, you don't need the dinner buffet.

This resort far exceeded our expectation. The restaurants were awesome! The pools were beautiful. The resort was incredible.

Stayed in April 2024

Sometimes the food was very good, at their numerous restaurants, and sometimes it was bland or did not taste good. A let down for me. But many bars and eating stands that were excellent. Fantastic!!!

Very nice beaches and courteous, helpful staff. Many clean pools and wonderful activities.

Stayed in April 2024

The room was not special. Nothing wrong with it but I'd rate it as below average. Finding a free sunbed either in the pool areas or on one of the two beaches was never an issue. The only major downside of this resort is the lack of sunshade umbrellas. They are very scarce, if you have a pale complexion or do not stand many consecutive hours and days of strong Caribbean sun be prepared to pay for a reserved cabana... they don't come cheap. If you ask me it isn't a great marketing strategy, people should have a choice.

We really liked the location. Close to Cancun's most renowned clubs, Hyatt Ziva is the place to go if you are looking for an hotel within a reasonable distance from parties and yet offering beautiful beaches, which are actually hard to find in this part of the riviera maya. No complaints about the staff, always very friendly and never pushy. Restaurants were all good. Good to know: this is a very family oriented Hotel. Lots of kids, no parties.

Stayed in March 2024

It was the most expensive vacation we've been on. Even though we think it was worth it, we prefer going out and about in the town to eat throughout the day rather than all inclusive.

The staff was friendly, the amenities were beautiful and well kept, and the location on Cancun is as good as it gets.

Stayed in March 2024

The night time shows can be improved and the rate of pictures, spa and swimming with dolphins should be lower

we loved all about our stay, the beach was excellent, the service was excellent, the people was very friendly and the food was very good

Stayed in March 2024

Beach was great. Snorkeled right in front of hotel in clear, blue water. Took advantage of the complimentary kayaks and paddle boards. Cabanas were comfortable and excellent service. Kids Club personnel were very attentive. Kids aged 5 and 8 enjoyed hat making and teepee night.

Stayed in March 2024

Hyatt fulfilled my last minute request after having a horrible Airbnb experience. Everyone was exceptionally helpful and supportive. We has a grand time. Thanks again Hyatt!!

Stayed in February 2024

Everything was GREAT

Great staff. Always helpful in everything. Food was good. Moongate restaurant was my favorite. This resort is great for kids. So much activities for them. Will be going back soon

Stayed in February 2024

Amazing staff

Stayed in February 2024

We were supposed to actually stay at the Hyatt Zilara with some friends, but incorrectly booked in the Hyatt Ziva. We truly enjoyed our stay but the Ziva is for families (children) and Zilara is adults only.

Service was outstanding, everyone was super nice and helpful.

Stayed in February 2024

nothing

very good buffet

Stayed in January 2024

Beach is the best.

Stayed in January 2024

The restaurants need better air conditioning. The pool side drinks need to have more alcohol they were very weak and watered down

All the restaurants were excellent except hibachi. The rooms were very comfortable and the staff was very kind and friendly

Stayed in January 2024

We stayed in the Turquoise Tower which is separated from the rest of the hotel but the pool is not! So although there is an adult-only section for lodging, the roof-top/adult only pool was located in another building. There are also people trying to sell you things constantly, which is rather annoying! Lastly, we purchased a snorkeling trip that left from the hotel (super convenient) and were told the boat takes us out to a reef only 2 hotels have access to. In reality, you are taken to the middle of the sea about 10 minutes out, drop anchor and that’s it! There’s no reef! That was quite disappointing and rather deceptive! Please save your money!

The property itself is gorgeous and well-maintained! Water views from nearly every angle, room decor is updated/modern, and the restaurants are all well-decorated. Aesthetically, really well done! Service was great! Room service was quick and hot, turn down service would check in daily for towels etc and Butler service a nice bonus (though fairly unnecessary)

Stayed in January 2024

The buffet could have used more food options such as carved meats (I.e prime rib) and seafood

The service from the staff was incredible. Room service was prompt with requests. Cleanliness of the room. Glad we upgraded to the club lounge rooms. Well worth the extra upcharge. Particularly Teresa the waitress on the beach. She is an absolute treasure and the resort is lucky to have her.

Stayed in December 2023

Bathroom smells

Restaurants are fine

Stayed in December 2023

A tall western woman wearing a headband at the front desk was very unprofessional. She was a blunt and unbecoming employee of Hyatt's reputation. That was the only problem. The other was quite good.

Stayed in November 2023

Hyatt is Japanese company so, I see more Japanese than usual. So I really expected good Asian food.. But, the restaurant "Moongate" was unsatisfactory.. they offer sushi and many Japanese food but I will not like any of the food.. fish was no fresh, rice was dry and hard, soup was not authentic.

Most of the foods in thr restaurants and outside street grill foods were more than expected, we loved it.Staffs are kind and willing to help. Pools were clean and adequate for my boys. Most of all, the beach is awesome! Beautiful and many fish are swarming and sands are soft.. perfect beach!

Stayed in November 2023