Everything was perfect !

Location

Stayed in November 2024

I would have preferred regular coffee machine rather than nespresso machine. We are early risers and Starbucks next door doesn’t open until 8:30 and the breakfast restaurant doesn’t open until 9 am

Everything

Stayed in November 2024

That I couldn't stay more time here

Spectacular hotel, with a great customer culture. They helped us to fulfill and exceed expectations on every requirement we had during our stay. Perfect location. Don't hesitate to book a stay here.

Stayed in November 2024

N/A

The location of the property was convenient and in a safe area with plenty to see and do. It was a bit loud outside due to the festival taking place however once inside the property it was very quiet. The staff were all very friendly and always willing to help with obtaining breakfast or securing a ride. My ride to the airport did not arrive but the staff accompanied me and helped to secure a new ride and ensure I arrived safe and in time.

Stayed in October 2024

room size

Stayed in September 2024

The rooms are over a square which is lovely but very noisy at night - especially Thursday and Friday - we left on Saturday. But the location was great so had to put up with happy people

We like almost everything - the room, the people, the location and the breakfasts. Everyone was very friendly and helpful and we would go back to this spot. Easy to get around Guanajuato.

Stayed in August 2024

Everything was perfect

Clean, comfortable, and in a great location. The staff were particularly kind and helpful.

Stayed in July 2024

I wish I had a window facing to the outside, the lighting in the bathroom was a little too dark but I still would stay in this place.

Very welcoming and offering drinks upon arrival and helping with parking the car. Super convenient. Super friendly services.

Stayed in June 2024

The hotel is a work of art, so beautiful and wonderfully designed, enjoyable and comfortable. The location couldn't be better, right in the center of town and still peaceful inside . We visited every sight we wanted in the city so easily. Thanks for the staff, who did everything they could to comply with our needs a nd requests.

Stayed in June 2024

Nothing

The hotel faces Union Garden, and each room has a stylish name. The facilities are new and comfortable. There are also L'Occitane amenities. Unión Garden has live music until midnight, and while other hotels have complained of excessive noise, there was very little noise at this hotel (that's why we had very effective earplugs). Breakfast was served at the upscale restaurant next door and was very delicious with coffee, fruit, bread, and a main dish. Although the price is a little high, it is strongly recommended.

Stayed in January 2024

Breakfast was great!

Stayed in March 2024

Everything was great but the hotel can improve on what they have at the gym, maybe have a treadmill instead of the bike and add lighter free weights

Location, staff, included breakfast with 3 choices of restaurants

Stayed in February 2024

Room layout did not provide any privacy when using the toilet. The vanity sink is poorly positioned.

Location was outstanding! A bit noisy but that is to be expected. Did appreciate the ear plugs. Breakfast at Cafe Valadez was Amazing. Yummy. The luggage porter provided super friendly and outstanding service.

Stayed in November 2023

The staff was excellent! The hotel is steps from the city center. Could not pick a better location.

Stayed in November 2023

Beautiful property

Stayed in November 2023

Nothing

The location is perfect; right on the main plaza, yet very quiet all night. The building is gorgeous, you get the feeling of being in a mansion. The room was also beautiful and roomy. The staff were fantastic, they even carried our bags over a block to our Uber. Also, for breakfast you have a choice of two restaurants close by. They provide a ticket and both restaurants provide plenty of choices. Both restaurants were excellent.

Stayed in November 2023

Everything was good

Super close to everything. Really nice, elegant and upgraded. Stuff was very helpful and tend to our needs. Would definitely go back here again.

Stayed in November 2023

Great location for exploring Guanajuato.

Stayed in August 2023

N/a

The property is beautiful, the location is great and the staff is exceptional especially Pedro and Angel. They were very attentive to our needs and gave us great tips to boost the city.

Stayed in September 2023

The help and recommendations from Ivonne in reception were spectacular. The entire staff made the experience worth returning time and time again.

Stayed in August 2023

no windows. I would like to have a balcony

location

Stayed in July 2023

Nothing to complain about. Everyone and everything was good. Safe and secure locals friendly and accommodating.

Centrally located access to all of the tourist sites. Breakfasts were complimentary and exceeded expectations.

Stayed in July 2023

it was hard to find but they help you if you if you what’s app

beautiful property, great staff and fabulous location. wonderful breakfast.

Stayed in June 2023

Everything was excellent specially the staff

Stayed in June 2023