Calle Caguama con Calle Erizo, 77310 Holbox Island, Mexico
#18 of 57 Holiday rentals in Holbox Island
Guests' ChoiceBased on 89 hotel reviews
8.5Cleanliness
9.0
Comfort
9.0
Location
8.4
Facilities
8.6
Staff
8.8
Value for money
8.3
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 September 2024
Adam
United StatesWonderful pool, location and helpful staff!
Stayed in August 2024
Reviewed: 8 September 2024
Bournand
FranceWould be nice to add some furnitures in the bathroom to put all your stuff
Very nice staff, a small hotel close to the nice beaches. We enjoyed our stay very much
Stayed in August 2024
Reviewed: 14 August 2024
Audrey
FranceWe had to ask numerous times for our towels to be changed on the third day. The breakfast was very basic. There was a serious lack of kitchen utensils to cook. There were times when there was hardly any water (which would have been fine had we been told about it beforehand).
The suite we had was really nice and spacious. It was really close to the beach so our kids could go on their own.
Stayed in August 2024
Reviewed: 8 August 2024
Nicolas
FranceThe beautiful room with its balcony and its comfortable bed, the pool and its surroundings, the amazing staff
Stayed in August 2024
Reviewed: 31 July 2024
Anita
SloveniaThe location of the property is close to the beach BUT if we wanted to get to it or to the town we had to do it through the knee deep muddy water on the streets. The water from the rain didn't go anywhere at all and it started to smell like sewage. The whole island smells like sewage anyway. And walking in this water became unbearable so we left the islad early. The surrounding of the building is full of garbage, some construction leftovers and smelly brown water. Bad smell like sewage was also on one side of the building. This made the stay really unpleasant.
The apartment was spacious. The staff were nice and friendly and trying their best. The pool area is nice.
Stayed in July 2024
Reviewed: 18 July 2024
Jo
United KingdomLocation a bit quiet for us with teenage kids
Really lovely staff who were super helpful
Stayed in July 2024
Reviewed: 15 July 2024
Avila
United StatesWe didn't have any complaints.
The size of the apartment was very spacious and comfortable for my family of seven. The kitchen had all of the amenities that you could need and the air conditioning worked well. We loved the view from the balcony of the ocean and enjoyed the pool. The complex was very well kept and the front desk was happy to help in any way.
Stayed in June 2024
Reviewed: 11 July 2024
Alix
SwitzerlandEverything was as described. Very nice and great staff!!
Great place!!!
Stayed in June 2024
Reviewed: 10 July 2024
Maxime
CanadaThe staff was hyper friendly, the installations were spot on clean.
Stayed in July 2024
Reviewed: 7 July 2024
Guzman
United StatesThat the roads surrounding the hotel were impassable by foot.
This is a well kept, small property. The suites are spacious, clean, and comfortable. The area around the property is not walkable due flooded streets, but we got around fine using the local motorized transport. The free breakfast is limited, but for a few dollars, we paid for breakfast from the menu and enjoyed the chilaquiles, huevos rancheros and pancakes. Everyone at the property is super friendly. We didn’t use the small pool, but saw little kids enjoying themselves. The suites have air conditioning and basic kitchen appliances. Lots of space. I would highly recommend Deluxe to families with young children or large groups.
Stayed in July 2024
Reviewed: 24 April 2024
Esmee
United StatesFan/lighting situation could be fixed. The pull cords were broken.
Location was great. The grounds very pleasant and dreamy. Fantastic pool, perfect size for kids and adults (although no real shallow end for kids). Great setup for breakfast even though basic. We stayed for 2 weeks with our 6 yr old and 1 yr old and it could not have been better. Beds were comfortable, staff was so lovely and responsive. I would not hesitate to stay there for again with out family. Great quiet beach right down the road. About a 10 minute walk into town. I miss this place!
Stayed in April 2024
Reviewed: 14 April 2024
Charlotte
United StatesWe loved the place, location and the staff. We felt at home right away. The staff were really nice and helpful and the swimming pool area was so relaxing! We would recommend it to anyone who wants to enjoy their experience in Holbox!
Stayed in April 2024
Reviewed: 9 March 2024
Maxi
FranceWe didn’t get fresh towels in 4 nights.
Our apartment was beautiful and spacious with a lot of light and greenery. The facilities were small and private and felt cozy. The breakfast and pool area was nice.
Stayed in March 2024
Reviewed: 15 February 2024
Maurice
GermanyIt was a really cute place on a awesome island
Stayed in February 2024
Reviewed: 10 February 2024
Suvi
FinlandA lovely and atmospheric hotel. The staff were friendly and a special mention to the hotel caretaker who did a thorough job of keeping the area clean. We stayed in two different rooms because we enjoyed our stay and extended our visit. Both apartments were clean and beautiful. The rooms had a stove, frying pan, kettle, coffee maker and cutlery. Breakfast was light but good enough, no complaints. Restaurants and services are close by, you can walk along the beach in 10 minutes. This is a good place to relax.
Stayed in February 2024
Reviewed: 2 February 2024
Lisa
United StatesNot much to dislike. We were happy using our bath towels all week but would have liked a new kitchen towel every other day or so during the cleaning service. Maybe another frying pan would have been useful. However, lots of pots that worked.
The staff were on site 12 hours a day and ready to help with anything. They also checked in every night before leaving to see if we needed anything. Loved our three bed apartment and rooftop terrace. Easy two block walk to beach ( other than navigating around the puddles). Quick walk to town. More quiet area. Great walks along the beach to either end of the island.
Stayed in January 2024
Reviewed: 23 January 2024
Brittany
AustraliaNeeds abit more options for food and drink on the property or an Oxxo as there’s nothing around when your hungry midnight snack 😅 apart from that everything is good
Amazing property, location is not right in centre but easy to get taxis in.
Stayed in January 2024
Reviewed: 6 January 2024
Lucie
Czech RepublicThere were some maintaining works going on so one day we came to a quite mess on the balcony with no explanation. They came to clean it later as we were sitting there though. We booked a room with breakfast, but what comes as breakfast was ridiculous. Toast with jam and something I can't even call butter and fruit. Nothing else. Not possible to even have a tea. This is not a breakfast to me, even hostel did better.
Stunning room and pool area. We've got a bottle of wine on arrival, but no bottle opener in the kitchen. Located close to the beach.
Stayed in January 2024
Reviewed: 31 December 2023
Pauline
MexicoThe light breakfast and the kitchen that has no use as there are nothing to cook with
The location, the appartment with a lot of space
Stayed in December 2023
Reviewed: 28 December 2023
Marx
United StatesIt’s not so much about the property, more about Holbox in general, seems very overrun with tourists and price gauging is a constant battle from the taxis to the massages and food.
Lovely pool, rooms are comfortable, staff is friendly and very helpful
Stayed in December 2023
Reviewed: 19 December 2023
Julia
United KingdomIncluded breakfast is toast and jam with fresh fruit. It is served supposedly from 8.30 to 10.30 but everything had run out when we went down at 10!
Spacious 3 bedroom apartment, with own roof terrace, 10 minutes walk from town and 5 minutes from the beach (assuming there are no puddles to navigate). It is in a quiet location. Friendly staff check in with you before closing down for the night.
Stayed in December 2023
Reviewed: 27 November 2023
Lennard
CanadaGetting to the beach was very difficult, although it is only about a block, you had to wade through a number of very large puddles. These puddles were 3-4 feet deep of mucky brown water and were there for the full 2 weeks we stayed there.
It was a nice property with good amenities. The staff were extra helpful and very nice to deal with.
Stayed in November 2023
Reviewed: 12 October 2023
Bacon
MexicoThe hotel was exactly what we were looking for. Spacious 3 bedrooms. Full kitchen. Steps from the beach. The staff were incredibly friendly and kind, and the food from the small bar (ceviche, chicken fingers) was delicious. It's away from the centro area and is quiet at night. Lovely hotel.
Stayed in September 2023
Reviewed: 10 October 2023
Gloria
GermanyLike we were expecting from some reviews the breakfast is literally just toast with butter and some fruit.
All the staff was super friendly and helpful! Everything went smooth with airport transportation, check in etc and they helped us organise tours/bikes etc. the accommodation itself is more on the basic side but super clean and definitely good value for money!
Stayed in October 2023
Marghera, Italy
Miami Beach, USA
Tempe, USA
Taormina, Italy
San Antonio, USA
Mérida, Mexico
Budva, Montenegro
Lagos, Nigeria
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content