Avenida Huayacán Smz 336 Mza 9 Lote 1, 77500 Cancún, Mexico
#97 of 216 hotels in Cancún
Guests' ChoiceBased on 330 hotel reviews
7.9Cleanliness
8.7
Comfort
8.7
Location
7.4
Facilities
8.4
Staff
8.3
Value for money
8.0
Free WiFi
8.1
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End of dialog contentReviewed: 15 November 2024
Nathalia
CanadaFacilities are tired which is surprising considering that the hotel is relatively new. Also, the humid smell in my room when I first arrived was awful. Understand this is somewhat expected and normal as the AC was off but it took 24 hours for the smell to go away . Continental breakfast was really mediocre and a la carte breakfast very slow and average
Location for purpose of my visit(family lives nearby)
Stayed in November 2024
Reviewed: 7 November 2024
Shelley
CanadaGood continental
Stayed in November 2024
Reviewed: 7 November 2024
Meg
IrelandFor what is marketed as a high end hotel there were a few flaws - some of the fixtures and fittings were faulty for the price/newness of the hotel. There was inconsistencies with breakfast - on the paid breakfast basic foods were not available. The sauna had no door therefore not working and also requires an additional cost.
The hotel is clearly new and modern. The beds are exceptionally comfortable. The hotel is pristine and ascetically appealing. The staff are lovely, friendly and in abundance.
Stayed in November 2024
Reviewed: 15 October 2024
Ajua
United StatesThere was some minor wear and tear, especially in the bathroom. The total price is not revealed online, as when you get there, you get charged for BEACH TAX (or similar) and drinks stored in the fridge, etc. These should be marked so you do not feel like you are trapped.
Great location with access to shops, Live Band entertainment, and walking distance to many amenities. They are truly under-rated if you rely solely on ONLINE info. You need to be there to experience it yourself.
Stayed in October 2024
Reviewed: 1 October 2024
777dino
United Statesnothing
the beds were so comfortable and room was large with balcony. keyless entry even in elevator. smart TV has Netflix and Prime. coffee in room.
Stayed in September 2024
Reviewed: 29 August 2024
Ben
IsraelThe need to add money at Breakfest.
Great room, nice pool & services
Stayed in August 2024
Reviewed: 29 July 2024
Bobbie
New ZealandWas a good option from the airport but for some reason costs more in this area for a taxi. Room was really nice and spacious.
Stayed in May 2024
Reviewed: 11 June 2024
Victor
MexicoN/A
Small hotel but everything you need, bar, restaurant, pool, sauna, gym. Practically all
Stayed in June 2024
Reviewed: 1 May 2024
Ig:
SpainLimit parking area
Everithing was great
Stayed in April 2024
Reviewed: 20 April 2024
Gerald
United StatesThe door let a lot of noise in the room, they didn't have enough towel to give out and they never gave us a wash cloth to bath with the entire stay. We had to go to the store and purchase our own wash cloths.
The hotel was great, the staff was awesome, and the location was everything.
Stayed in April 2024
Reviewed: 13 April 2024
Marina
SwitzerlandYou did not explain the the continental breakfast was so so poor. That is not a continental breakfast. And si did not find out till next day that there was the option of a good breakfast on another floor. I went out for breakfast!
Very confortable and very clean.
Stayed in April 2024
Reviewed: 26 March 2024
Oded
IsraelSad place. Not well maintained, unpleasant stuff. In the middle of nowhere.
Stayed in March 2024
Reviewed: 16 March 2024
Leemor
CanadaClean and great pool. Close to airport
Stayed in March 2024
Reviewed: 9 March 2024
Pablo
CanadaThe room had some minor damage, the bathroom drain was stuck.
The lobby it was fancy, the check-in process was kinda of slow.
Stayed in March 2024
Reviewed: 8 March 2024
Jesus
United StatesThe couch had hair between the cushions, it wasn't well cleaned. The shower smelled a little bit like drainage.
It was fine. The design is modern and the front desk staff were nice. I needed to be close to the airport so It was good.
Stayed in February 2024
Reviewed: 7 March 2024
Charlie
CanadaClose to airport. Quiet. Nice roof top pool. Good staff. Easy to find and get to
Stayed in February 2024
Reviewed: 4 March 2024
Mercy
CanadaIt was far away from downtown Cancun
It was clean, very aesthetically pleasing to look at
Stayed in February 2024
Reviewed: 29 February 2024
Risdahl
CanadaFar from most places.
The unique and sizeable room. Never over crowded and casual. The local staff were sincere and gave an authentic experience. I wish the hotel the best and would stay again.
Stayed in February 2024
Reviewed: 13 February 2024
Craig
United StatesTowel service & quality can use an upgrade. Otherwise, for the price, everything was terrific
lovely breakfast , nice food / bar thru-out, location is out of the way. At first I was worried, but came to appreciate NOT being near the Hotel Zone ( with traffic, noise, crowds ).
Stayed in February 2024
Reviewed: 24 January 2024
Chavez
MexicoThe check in is painful and they do not mention about a $100 USD or $2,000 MXN deposit, which is not even the same amount according to January's 2024 exchange rate. They still have not refunded me my deposit, which it seems a bit arbitrary and unusual since in most hotels where they asked for a deposit they refunded it at check out. It feels dodgy that they have not refunded it immediately. I had to asked for an extra towel- the bathroom only had one towel; they send me another one but it was a pool towel. My bedroom was at the first floor next to the pool, is very noisy and constantly you can hear noises from the rooms about ours and from the neighbor's tv.
The locations is good, the staff is very friendly and helpful but quite slow to process the check in, the breakfast is included, the room was ample and comfortable, it has good quality amenities and the bed is great. In general is a great deal for a short stay and they offer late check out for a reasonable fee.
Stayed in January 2024
Reviewed: 14 January 2024
Timna
IsraelThe restaurant is awful
Close to airport
Stayed in January 2024
Reviewed: 13 January 2024
Jon-lewis
CanadaStrict check in times for 3pm
Proximity to the airport Offer for car service as we needed it and Alejandro was excellent
Stayed in January 2024
Reviewed: 5 January 2024
Dionisis
GreeceThe offered breakfast is really poor and the lady who serves there is not so kind
Stayed in January 2024
Reviewed: 3 January 2024
Chowdary
CanadaIt’s far from the beaches
The property is clean and the food is really tasty
Stayed in December 2023
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