The room that we paid for didn't have a view, we opened the big window and faced a lot of "nature" I mean, we couldn't see anything. Maybe just describe the room as "no view"

The location was exclusive, private beach and a lot of pools. The desserts in the restaurants were delicious and what makes the big difference between other all inclusive that we visited was the staff, very kind and helpful

Stayed in September 2024

Mosquitos

The room was so nice

Stayed in August 2024

Far from attraction an the airport an downtown. The taxi fare was too expensive.

The resort was nice.

Stayed in August 2024

Food could have been better

Enjoyed the stay!

Stayed in May 2024

The food. I expected more mexican food, Tacos, quesadillas, etc.

Stayed in December 2023

I hate to say this, as this hotel would be flawless if the food was abit better :(, minus sea salt and la Luz, the buffet options are limited and taste bland/low quality. Honestly if the food was better and of Hilton quality standard the stay would have been a 10/10 because honestly the hotel is absolutely stunning.

Incredible aesthetics. The hotel could not be more beautiful if it tried. Incredible views, beautiful rooms and really comfy beds and really clean everywhere. The staff are super friendly: on check in we got moved from casa 4 to casa 2 which as 2 adults was great to be nearer the main hotel (kids area is more casa 6 where the buffet is). If you want to walk to the main hotel from casa 2 it’s fast but to casa 6 is about 10 minutes which feels a lot in that heat. But we never had to walk the full way, a buggy always offered to pick us up on route. Also lots of separate pools for different vibes, party pools, quiet pools and kid pools. Lovely shop on site and the 24/7 cafe is great. The staff are super welcoming. The sea salt bar in casa 2 is my favourite place to eat and the la luz Italian restaurant.

Stayed in September 2023

I waited to long to get pick up. To the point I just walked.

I loved everything, the staffs they are amazing, respectful, kind. Fast service. I loved how there’s many different restaurants to eat. The steak house was my favorite. Eddy and Eleazar they are 5 stars staff member.

Stayed in August 2023

If you are visiting the resort, beware the beach is not great. They have many places set up to lounge on it, but for swimming there are many rocks and seaweed. We prefer the pool and laying down anyways, so this wasn’t a big turn off for us. On a small note, only the Enclave guests are provided with robes in their room. It definitely would have been nice after showering to have one, but that is just me being picky.

The Hilton Tulum was absolutely beautiful. I went with my sister for a girls trip and it was truly a relaxing time (we are 19 and 21). We lounged by the pool each day, made use of the fitness centre, and did aqua aerobics every afternoon. We spent a lot of time at the main pools, where one is more reserved, and the other for socializing. So there are options for everyone! The property has 4 restaurants, in which we did the Mexican, steak house and Japanese. The service was on point and we enjoyed the food very much. The buffet had a range of choices and was never overcrowded. The entertainment at night consisted of dancing which we loved, but with the rain we sadly only experienced it 2 out of 4 of our nights there. The property itself is stunning and large. Our room in particular was very clean and well taken care of. The architecture and detail is very impressive, making it the perfect place to take lots of photos.

Stayed in May 2023

Anyone staying here needs to be fully aware.....this resort is isolated a few miles from the town of Tulum. If you wish to go ANYWHERE outside the resort, you'll need to either taxi or be involved in a tour. The resort is literally stuck out on the coast, with no civilization around it. In addition, the beach at this resort is VERY limited. There's a small beach swimming area at the main building, but the rest of the beach line is inaccessible volcanic rock. Bottom line.....this is a superb facility, but you're pretty much a captive audience unless you arrange transportation everywhere you go.

The Tulum Hilton is new, and the rooms are super-nice. The staff is very attentive, and there is abundant wildlife all around the resort (iguanas, Coatimundi, lizards.) Really GREAT pool areas.

Stayed in December 2022

the towels smell fishy . Maybe from the beach. We ran out of tissue paper

beach front, food, dining, beautiful resort

Stayed in July 2022

The food was not all that good at the reservation required restaurants for them to charge us extra. The drinks were too watered down. They had no ATM and no on-site shops. the beach is full of sharp pointy rocks. They didn’t have guest activities like other resorts I’ve been to. I suggested few activities like pineapple themed pool party, foam party etc.

The property was very clean and the staffs were nice, the location was perfect! All inclusive buffet was the better option because of the food options. The pools were clean and a better option for swimming.

Stayed in May 2022

Everything

Stayed in August 2024

The food wasn’t good It had messed up stomach for 4 out of the 5 days staying here and there wasn’t enough entertainment for the adults all resort bars closed at 12am

The location and scenery was good

Stayed in July 2024

Only issue encountered was that the bed comforter was dirty with some stains that looked old, however the staff resolve it immediately, sent them a text message and a staff member with a clean one after a couple of minutes.

The hotel's location is great, just in the middle of the jungle with a nice small beach and many pools to enjoy, the staff is super friendly, special shout out to the Lobby Bar staff they were just amazing! Breakfast and Lunch are buffet with many delicious and fresh options, Dinner requires a reservation to one of there many options; the Asian restaurant has great food, but the Mexican one def has the best views. Also liked that there are different activities every night which are a nice way to enjoy a drink and have fun.

Stayed in July 2024

Everything was good at the property.

Everyone very friendly and helpful.

Stayed in July 2024

Clean

Very modern

Stayed in July 2024

Prices

The food was great, activities were were fun and the staff was friend.

Stayed in July 2024

The beach was terrible, we could only use a small space of the beach and it was very crowded. They had only 3/8 pools available (one was the kids pool) and they were not enough for all the people staying at the hotel.

Rooms and food were amazing. The staff working in restaurants were very kind and helpful.

Stayed in July 2024

I didn’t like anything about the guest services. They were constantly lying and giving my group misleading information. I called for my towels 4 times before I just took them off a housekeeper’s cart. The power, ac, and phone continuously cut off. We were only able to receive room service one time in 5 days after being told it was 24 hours. The resort attempted to charge my card over $2900 after I checked out and left as well as a long list of other complaints. Worst resort I ever stayed at I would never recommend it

I liked that the employees on the resort were friendly and helpful especially in the bar and restaurants

Stayed in July 2024

There was absolutely nothing that I didn’t like…I’ve stayed many places and this Hotel/ Resort is definitely in my Top 5.

I loved so much about this property. The staff, the room the food, the views the list goes on and on..I cannot wait to return. I really regret not booking more days. The staff at this property were phenomenal. Everyone was awesome and a great help making our stay more than pleasant.

Stayed in June 2024

Some of the staff were not as friendly or helpful as we expected. Not many activities to do or very kid friendly.

The location and the resort were beautiful. The photographers were great.

Stayed in June 2024

Everything

Stayed in June 2024

Nothing everything was amazing

The staff was amazing. The cleanliness was top tier.

Stayed in May 2024

The property is beautiful, stunning views and very clean

Stayed in April 2024