Carr. Cancun - Chetumal KM. 22, 77569 Cancún, Mexico
#111 of 210 hotels in Cancún
Guests' ChoiceBased on 1429 hotel reviews
7.8Cleanliness
8.6
Comfort
8.6
Location
9.0
Facilities
8.3
Staff
8.2
Value for money
7.1
Free WiFi
8.3
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End of dialog contentReviewed: 27 June 2024
Shelby
United StatesClean, good air conditioning. Quiet.
Close to the airport, shuttle service was easy to book and was free, real fast was very good. Staff was wonderful and very friendly.
Stayed in June 2024
Reviewed: 27 June 2024
Susan
United KingdomFaint, stale cigarette smell in corridors and room. Noisy air conditioner. Could not make tea in the room as the water coming through the coffee machine tasted of coffee.
Some very helpful members of staff at the pool bar and breakfast room. Very much enjoyed breakfast as lots of savoury/ spicy options.
Stayed in June 2024
Reviewed: 20 June 2024
Rupert
GuernseyRight next to airport. Clean and modern great pool. Breakfast superb (pulled pork and omelettes fantastic)
Stayed in June 2024
Reviewed: 17 June 2024
Cristiana
ItalyCloseness to the terminal 2, nice, comfortable rooms, swimming pool.
Stayed in April 2024
Reviewed: 13 June 2024
Alex
AustriaThe shuttle service to the hotel from the airport wasn’t very good. I was given a WhatsApp number, agreed a pick up w the driver but he never showed up or responded to my request. Just ended up taking a taxi. I advised reception to not offer such service as it’s below the quality guidelines.
Great location as it’s very close to terminal 2 Cancun airport
Stayed in June 2024
Reviewed: 11 June 2024
Laurent
United KingdomNada
Clean, comfortable and modern, nice pool. Great communication with hotel re pickup from terminal and check in.
Stayed in June 2024
Reviewed: 4 June 2024
Stanford
CanadaI was on the main floor. I could hear the lobby music in my room. Too loud.
Walking distance to terminals I used.
Stayed in May 2024
Reviewed: 2 June 2024
Nancy
GermanyA bit expensive
Breakfast and facilities
Stayed in May 2024
Reviewed: 1 June 2024
Arthur
FranceDavid... David's unpleasant, disdainful entrance Just pass time in his phone
All
Stayed in May 2024
Reviewed: 28 May 2024
Jennie
CanadaGreat location for our one night in transit stay. Was very expensive and not worth the cost though. Food options were very expensive. Pool bar was closed the entire time we were there which was disappointing as there was nothing else to do in the area at all.
Stayed in March 2024
Reviewed: 25 May 2024
Alexander
IsraelThe shower water didn't go down well and it was a bit noisy at night
Great facilities, good restaurant, gym, pool with a bar. Walking distance to terminal 2, but there are shuttles if you need other terminals or don't feel like walking. Very nice and polite staff.
Stayed in May 2024
Reviewed: 23 May 2024
Victor
MexicoInadmissible that because I reserved trough Booking, I was not rewarded in my Hilton Honors
Breakfast was very good
Stayed in May 2024
Reviewed: 18 May 2024
Darren
MexicoRoom curtains not closing all the way. Too much light in tha a.m.
Pool. Bar. Soft bef
Stayed in May 2024
Reviewed: 13 May 2024
Jürg
SwitzerlandNothing I could think of.
For an airport hotel perfect. we stayed in suite - somehow a pity to stay for only one night.
Stayed in April 2024
Reviewed: 7 May 2024
Rebecca
United KingdomPerfect location to the airport, short walk or use the shuttle service from the airport. Food is excellent great value for money and big portions. Breakfast is always fresh. Spacious and clean rooms with the staff always on hand to help.
Stayed in April 2024
Reviewed: 7 May 2024
Tania
New ZealandSuper convenience, across the road from the airport. We booked for 1 night as we arrived late so it was super easy to walk across to. Lovely staff, we had a great meal there too.
Stayed in April 2024
Reviewed: 5 May 2024
Claudio
ItalyAt the bar they charge directly a 15% of service even if you take just a beer in the can...
Large and clean room. Beautiful hotel with a nice pool and a gym. Good restaurant with affordable prices. Shuttle service to terminals.
Stayed in May 2024
Reviewed: 4 May 2024
Erin
CanadaCheck in process was busy and chaotic. Room windows don’t open.
Roof top pool is great! Shuttle to and from airport a great service included with the stay.
Stayed in March 2024
Reviewed: 1 May 2024
Abby
AustraliaBeautiful pool, room, restaurant, and fitness center. The breakfast buffet was AMAZING and dinner at the restaurant was delicious too. Did not feel like an airport hotel at all. Super close to terminal 3 - we walked instead of using the shuttle.
Stayed in April 2024
Reviewed: 29 April 2024
Elizabeth
GermanyI needed to be near the airport terminal 3, for one night. It was perfect. I could go alone to the airport for food and walk back to the hotel without a care, it's that close.
Stayed in April 2024
Reviewed: 27 April 2024
Olga
United StatesClose to the airport, clean, comfortable beds.
Stayed in March 2024
Reviewed: 24 April 2024
Stoodley
United Kingdomnothing
late night pick up with hotel shuttle (advise them in advance) when the trains /buses are not running very comfortable and quality hotel
Stayed in February 2024
Reviewed: 17 April 2024
Ryan
United KingdomWe had a family room with sofa bed and the mattress was very uncomfortable. We had to request extra blankets and bedding to cover it but the house keeping sorted it which was great.
For a stop next to the airport it had a bit of everything you need. Room was spacious and comfy. All very clean.
Stayed in April 2024
Reviewed: 16 April 2024
Antoine
CanadaExpensive for what is it.
Location for airport departures.
Stayed in April 2024
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