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Reviews of Hilton Garden Inn Cancun Airport 4 stars

Carr. Cancun - Chetumal KM. 22, 77569 Cancún, Mexico

#106 of 213 hotels in Cancún

Guests' Choice

Review score

Based on 1522 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.7

  • Location

    9.0

  • Facilities

    8.3

  • Staff

    8.2

  • Value for money

    7.2

  • Free WiFi

    8.4

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Showing 1 – 25

  • Reviewed: 25 September 2024

    8.0
    Nice stay but didn’t get any sleep because of the sheets.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The sheets, they felt like plastic and I scratched all night.

    Property is very nice, clean, great location, great buffet.

    Stayed in September 2024

  • Reviewed: 16 September 2024

    8.0
    Relaxing , convenient , clean and friendly service
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    No fridge for cool drinks or my insulin

    Perfect hotel for airport stays

    Stayed in September 2024

  • Reviewed: 15 September 2024

    9.0
    The place
    • Business trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    TV doesn’t smart tv I couldn’t entertainment in it another hand I didn’t get a dental cream

    The aíra condition

    Stayed in September 2024

  • Reviewed: 10 September 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Everything was great

    Kharen was so helpful

    Stayed in September 2024

  • Reviewed: 9 September 2024

    7.0
    Good for a quick night before the airport
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    There wasn’t much sound proofing on the rooms, I was woken several times during the night, as well as the air con randomly turned on every 30minutes and was very loud. Bed wasn’t overly comfortable but good for a quick stop over for one night

    The property was walking distance from the terminal so very easy! Also there is a free shuttle as well. The rooms are spacious and the facilities are great.

    Stayed in August 2024

  • Reviewed: 2 September 2024

    9.0
    Great airport hotel with good food and very friendly staff
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    -

    Great location, very friendly and helpful staff. Nice pool and good food at the restaurant.

    Stayed in August 2024

  • Reviewed: 28 August 2024

    9.0
    Great location near the airport with great staff
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night

    -

    Great location nearby the airport. Really friendly staff. Great pool with delicious cocktails. The hotel helped us really good when we encountered some "travel" problems. Don't hesitate to book!

    Stayed in August 2024

  • Reviewed: 26 August 2024

    8.0
    Great option if you need to stay before your flight
    • Leisure trip
    • Couple
    • King Room with Roll-In Shower - Mobility/Hearing Accessible
    • Stayed 1 night

    Breakfast is for an additional fee. The room door was hard to open. The TV remote didn’t work initially but it was quickly fixed. Dirty bed linen. The room is small, although the renovation is nice. The window didn’t open, only air conditioning was available. The TV doesn’t support YouTube. No nearby pharmacies. Noise in the corridor at night.

    Friendly staff. Good soundproofing, quality furniture, and flooring. Beautiful mirror with lighting in the bathroom. Great and clean pool, which is regularly maintained, with towels and loungers available. Beautiful locations - the gym windows overlook the pool. Breakfast is decent: plenty of pastries, scrambled eggs, regular and decaf coffee, vegetables, orange juice, and you can make waffles. Close to the airport, within walking distance to Terminal 2.

    Stayed in August 2024

  • Reviewed: 23 August 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Air Conditionner. It was too hot. We tried to reduce it and put the fan but it did not worked.

    location and facilities

    Stayed in August 2024

  • Reviewed: 23 August 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Great little hotel and good location. Swimming pool was great with gym overlooking. Food was decent

    Stayed in July 2024

  • Reviewed: 16 August 2024

    7.0
    A bit overpriced
    • Leisure trip
    • Solo traveller
    • One-Bedroom King Suite with Sofa Bed
    • Stayed 1 night

    For the price I paid for the king room I would expect a bit more hospitality with checking in and my bags, nobody bothered to help with my bags, no instructions about breakfast or any other amenties I had to ask. The room was nice just there where some things missing, for example there was a coffee maker but no kettle, but they had tea bags. A little annoying. Also no staff at the pool. The 'free shuttle' isn't actually free, the driver always wants a tip. It was definetly could just have been better for the price you pay.

    The king room is big and spacious that was great! Staff was very friendly but could have been more helpfull with luggage. Food was ok, nothing special, def a bit pricy.

    Stayed in August 2024

  • Reviewed: 16 August 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    Location and staff

    Stayed in June 2024

  • Reviewed: 15 August 2024

    8.0
    Decent but pricy
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Two hundred bucks a night and you're gonna charge me 20 bucks to get my own bacon in the morning!? I expected it to be easier to walk to. The bartender ripped me off unless beers are $13 a bottle.

    The Location. It’s a Hilton garden 🤷 pretty nice and comfortable

    Stayed in August 2024

  • Reviewed: 10 August 2024

    7.0
    Great location
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    I think servers give excellent service to Americans because they know they will get good tips. I didn't get good service from most servers and sometimes I was ignored. Maybe because I look Latin.

    Location and facilities are nice

    Stayed in August 2024

  • Reviewed: 10 August 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    clean friendly staff

    Stayed in August 2024

  • Reviewed: 7 August 2024

    9.0
    Airport stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Rooms somewhat outdated

    Location close to the terminals Clean

    Stayed in July 2024

  • Reviewed: 6 August 2024

    9.0
    Hilton right on airport terminal 3 ,very convenient!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Check-in could be much smoother.

    Excellent hotel near airport terminal 3. Friendly staff. Clean and quiet room with AC. Great beds and nice bathroom with excellent water pressure. Nice swimming pool and gym. We got a complementary shuttle service to the airport terminal early in the morning.

    Stayed in August 2024

  • Reviewed: 4 August 2024

    9.0
    Great location if you are flying in or out of Cancun
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was ok nothing special but met expectations

    Stayed in July 2024

  • Reviewed: 29 July 2024

    7.0
    Nice hotel and very close to the airport 👍🏻
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Friendly and welcoming staff 🔝 Good and varied breakfast 🥐☕️ Hotel offers a free transport service to and from the airport 🚍 which must be booked and is less than 5 minutes' walk away (So don't be fooled by airport staff offering you $30.) Very good for one night transit ✈️

    Stayed in July 2024

  • Reviewed: 16 July 2024

    8.0
    Very convenient location. Spacious and clean rooms.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Very convenient location, about 2-3min walk from terminal 2. Spacious and clean rooms.

    Stayed in July 2024

  • Reviewed: 15 July 2024

    8.0
    Nice airport hotel for those who need to stay close
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Some of the staff weren’t very friendly and the breakfast didn’t have a lot of options.

    Great hotel for those who need to stay close to the airport. They also offer a free airport shuttle.

    Stayed in July 2024

  • Reviewed: 15 July 2024

    8.0
    The stay was fine, the staff was great. It was great to have a shuttle to the airport.
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night

    Including the breakfast in the price. also, all of the additional fees in $139 should have been disclosed. $177.00 was outrageous.

    Breakfast was not included in the price. I was very disappointed. I had to pay an extra $20 for a breakfast that was not spectacular.

    Stayed in July 2024

  • Reviewed: 11 July 2024

    7.0
    Good for a one-night stay
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was not worth the price, very little selection. Light enters in the room and the refrigerator is very loud in the night.

    Good location for a short stay close to the airport. The room was spacious. They allow pets in the hotel.

    Stayed in July 2024

  • Reviewed: 8 July 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 1 night
    • Submitted via mobile

    The Price and air conditioner is too loud.

    Great service by Mrs. Karen from reception,she was very nice and helpful. Rooms are clean and comfortable.

    Stayed in June 2024

Showing 1 – 25

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