Great staff and very clean!

Stayed in June 2024

Construction happening killed the vibe a bit and the new building had a few issues but we were one if the first guests in that building so I am sure it was just teething issues.

Everything, 3rd stay and we will be back.

Stayed in April 2024

Our only complaint was the non-serenity level alcohol. It was very bottom shelf and seemed watered down.

This my wife and I'd first all inclusive resort stay. It exceeded our expectations! The property is beautiful, well maintained, the staff is so friendly, the food is great, and the pools were awesome. We stayed in a junior romance with swim out pool, it was amazing! The stone work makes it feel luxurious, the size is great for two people, the layout makes it feel big. We loved the large glass shower with the sliding door. There is a stocked fridge and plenty of smart features throughout: storage, lighting, and in ceiling Bluetooth speaker in the bathroom. My only complaint was the alcohol at non-serenity level was bottom shelf and tasted to be watered down. I guess that is somewhat expected at an all inclusive. The exception to this was limes bar, their signature drinks were good and appeared to use better alcohol.

Stayed in June 2024

Some of the food wasn't the best, but the buffet was good.

It was immaculate, and it smelled wonderful.

Stayed in June 2024

It was very clean and the staff was very friendly and professional

Stayed in June 2024

Slick floors, need some mats.

Staff, pools, infinity suite.

Stayed in June 2024

Weak internet at times.

Beautiful and wonderful staff. Loved everything about it!

Stayed in June 2024

I think the spa treatments were very overpriced and I’ve seen much better pricing at other resorts.

I thought the facilities and the staff were incredible! The room was also very nice and was exactly what I was expecting.

Stayed in May 2024

Partly loud music coming from the pool area. Pool water always too warm. If you seek clear ocean water, this place is not for you (huge amounts of sea weed on the beach and in the water).

Modern and nice hotel. Employees were fantastic and fun. Restaurants were good, breakfast was always excellent. Activities (volley ball, water ball) were fun. Always enough space and sun beds at the beach.

Stayed in May 2024

N/A

The staff was incredible! Attentive and friendly. Pepe was great, Sharkboy was the best DJ! Also my guy Rafael in Satsu was our favorite server. We went there twice for dinner! Oh, can't forget Aiden at bingo night he was a fun guy. Thanks for everything! Amazing stay

Stayed in May 2024

The rooms were very damp due to the humidity. My sheets always felt wet which I didn’t like. Also the floors stayed wet as well. Only time they didn’t is when when air was on 20 and it was freezing inside the room. The shower in the bathroom allowed water to escape which I really didn’t like either. Lastly the location was 40 mins from everything : downtown Cancun, where the clubs were . Etc. taxis were 90 USD round trip to basically everything. No top shelf liquor really .

The property was amazing. Very nice staff, helped any way they could.

Stayed in May 2024

I didn’t have any complaints about the property.

The property was beautiful and huge!

Stayed in May 2024

Just that Cancun and playa del Carmen are so far away and expensive to get to by taxi unless you’re traveling with a group.

Loved the 3 gorgeous pools. Loved the staff. Loved our room with a hot tub. Food was mostly wonderful. Surprisingly delicious buffet. And the lunch options were fantastic.

Stayed in May 2024

Nothing.

The hotel is beautiful and the staff are super professional and polite. Loved everything about our stay.

Stayed in April 2024

The food needs lots of improvement as well as the alcohol. Alcohol was definitely diluted. Food didn’t have much taste.

Clean and great service

Stayed in May 2024

food choice

all inclusive

Stayed in May 2024

Distance from room to serenity club

The quality of the food was great.

Stayed in May 2024

In our experience there was nothing to dislike other than our room, it had this excessive smell of mold and humidity. It was super strong to the point we had to keep the balcony doors open ventilating during the day to be able to sleep. We identified that was not limited to the room we were in, but the area in general (hallway and other rooms - when doors were open by the cleaning staff we could smell the same odor). It affected my health by the end of our stay, so to avoid my mistake, ask to change rooms if you end up in the locality.

It was an enjoyable trip for us. The place is clean, it wasn't so busy when we went. Very relaxing environment. The beach area is nice. We may try the "Serenity" side of the property next time lol

Stayed in February 2024

Everything is incredible! Special thanks to Emeli for making my stay even better

Stayed in May 2024

The resort is a far way away from downtown cancun and taxis in cancun is quite expensive.

Very clean, room was exceptional especially the swim out pool. The restaurants were great, staff very helpful. Plenty of activities and places to relax at the resort.

Stayed in May 2024

Abundant choices for meals. Direct beach access.

Stayed in April 2024

Everything was good

Breakfast and location was good

Stayed in April 2024

It took me too long to fly there from Aus :)

Stunning pools, friendly service, beautiful location.

Stayed in April 2024

Air conditioning in room looked like it hadn't been cleaned with potential for mould

Very friendly staff.

Stayed in April 2024