Nothing

Location, bar, room

Stayed in November 2024

Wait staff were very grumpy. Made you feel a bit awkward for asking for things. Needs a kettle in room for tea drinkers. Flooded streets in main town at wet season were a bit annoying as couldnt walk on them, stick to walking on the beach and take plastic sandles. Not the property’s fault though. Soft bed unless you are a small child is quite small and uncomfy for an adult.

Gorgeous little beach front stay. Well kept place, nice pool. In wet season like 20 min walk along the beach to main town. Restaurants and bars along the way. Reception staff were super helpful. Room was lovely.

Stayed in September 2024

On 2 days the room wasn’t cleaned but it wasn’t an issue

Unbelievable location, beds big and comfy, staff super friendly and on the quiet side of the island so you can choose to dip in and out of the action

Stayed in August 2024

The rooms were spacious. The staff was very nice. The food was good. The hotel is right pn the beach. They offer tours.

Stayed in July 2024

The beds were rough, not comfortable. There were no mini fridges, which is a must have in the humid tropical weather.

Great location. Beautiful hotel.

Stayed in July 2024

WiFi was terrible for whole duration of stay. Some staff friendlier than others.

Beautiful beachside location. Nice pool. Clean comfy room.

Stayed in July 2024

We loved everything about HAU hotel

Wonderful beachfront boutique hotel with incredible people working there

Stayed in July 2024

It’s a little further out than other places and the roads are not great and become easily flooded. We did arrive after hurricane Beryl but I imagine after heavy rains the roads are equally as difficult. Taxi rides were between MXN 200-350 from town. See above for positives regarding location. I picked this hotel as I planned to walk to Punta cocos to see the bioluminescence as it’s a less light polluted part of the island. Due to the rain this couldn’t happen.

The beach in front of the hotel is actually pretty decent compared to other parts of the island where there was a build up of rotting seaweed and a bad smell. The hotel has loungers out for guest to enjoy and the swimming pool, although small, is great to cool off if you prefer not to swim in the sea. The breakfast included a continental which has some yogurt/muesli, a pastry, toast and jam and fruit. For an additional MXN 100 you could add on a cooked breakfast option. The staff were very friendly and helpful. Bedrooms clean. The property is only a 15 min walk along the beach to the town centre.

Stayed in July 2024

The streets to access the property were close to impossible to walk on due to the lake like puddles. The mosquitos were larger and bites more painful than in usa.

Clean and beautiful scenery

Stayed in June 2024

Room didn’t have a good view.

Lovely hotel on the beach front. Great staff - very friendly and great with our small children. Nice breakfast included with the room.

Stayed in June 2024

None

Overall service. Foos is amazing

Stayed in June 2024

There was building work going on at the rooftop pool the whole 5 days we were there. The rooftop pool was closed and the banging noises made siestas difficult! We would have appreciated knowing about the building work when we booked as it definitely put a dampener on our stay.

Super comfortable bed in our deluxe king suite (brand new!) Friendly and helpful manager (Matteo) and restaurant staff Beautiful view and surroundings Tasty dishes from the kitchen

Stayed in June 2024

Nothing.

Amazing, thanks again to all team (especially to Leo, muchas gracias), we had great time there for 6 days, sunset with mezcalitas every day 😍 perfect spot, super quiet and friendly, staff just super nice and helpful. Highlty recommended. We will be back for sure ! Take care ! Didi and Elsa

Stayed in May 2024

Food prices a little bit high and little variety.

Pool, beach, breakfast, big room, staff, big room...etc.

Stayed in May 2024

The hotel is about a 20 min walk from Centro. The area is a tad secluded but I was aware of it and didn’t mind the daily walk. The wifi is super spotty, actually it is better on the beach than in the room. I was not able to watch anything on TV, which wasn’t too bad because I didn’t come to Mexico to watch series. Unfortunately my room didn’t come with a mini fridge, which kinda sucked as the drinking water that was provided was always lukewarm. The safe was super tricky and never worked for me on the first or second try.

The private beach area was superb. Loungers and towels were free. The continental breakfast was great, smaller portions but sufficient for me. The property was clean, so were the towels and sheets. Cute decorations all around. AC worked great. The rooftop pool was amazing for watching the picturesque sunsets. The staff at the reception was nice and accommodating, even though not everyone spoke English. The restaurant staff was extremely kind and didn’t pester anyone about ordering anything at the beach.

Stayed in May 2024

Taxes and service added on after the total from Booking.com. I assumed it was included. Lunch was offered for $15, but it didn’t exist.

Very comfortable and beachfront, included breakfast

Stayed in May 2024

The waiting staff were not so attentive but friendly. Often there was staff sitting around on phones in public areas. Not a major but was noted.

The position by the beach was perfect and on the right side as it is less populated than other parts of the beach. The room was lovely and the bed comfy. The reception and cleaning staff were very efficient and friendly. We loved the location and it was a short walk to the centre. We took a sea view room which made the stay for us. The breakfast was also great.

Stayed in March 2024

There are a lot of fixing going on right now, a wooden floor at the beach the tools handled use petrol, the odor is strong, noise as well. The staff lack of trainig is obvious, the use of diverse playlist can go from rave feeling to rancheras. The moment i stay they were trying the new generator, horay since the beautiful Holbox island suffers from electricity runaways. Yet at the beach was the deck bulding while no internet. Leaving the guest on a second plan, while I do believe we should be at first.

It’s well located and recently opened

Stayed in February 2024

Long walk to town After a flood the week before, whole Island street network still flooded.

Location at the seafront. Near to Punta Cocos. Very friendly staff. Great pizza and taqueria restaurants within 2minutes walk. Amazing view from rooftop pool.

Stayed in February 2024

I think the included breakfast is a bit dull considering that breakfast is an important meal in Mexican cuisine.

We arrived three days after a massive storm. Despite this the hotel had cleaned up the mess admirably well. The hotel’s position is lovely - directly on the beach, only a 15 min walk into Holbox town. Beach view rooms are clean, very nicely appointed and furnished. Beautiful sunsets from the beach loungers every night. Bar and restaurant offer very good quality food during the day and the staff a really helpful and friendly. Would recommend this hotel.

Stayed in February 2024

The hotel is not close to the Main Street and the streets around Holbox floods very easily, so it was a little tricky to walk from the hotel to the Main Street and if you walk along the beach the tide comes in so you will likely be walking back in the sea.

Being right on the beach is amazing! The beach club is very nice and staff and very attentive. The room had a very nice beach vibe.

Stayed in January 2024

Everything was ok about the property. What you have to keep in mind that this are is developing and other properties are being built during the day and this may come with noises. Of course as time goes by it will get better.

Beach front was very nice, nice room. It is a new place. Also liked the breakfast.

Stayed in January 2024

Had some communication problems about the booking.

Beautiful place on the beach. Good breakfast and a very nice overall experience.

Stayed in January 2024

Room a bit small

Great staff, very helpful, great drinks, included breakfast was amazing

Stayed in January 2024