Its quite remote so you need a car. The room and sheets where pretty dirty looked like it wasnt used for a while. In the end not worth the money but over al good enough

Nice hotel good rooms and good bed. Close to tulum and the beach

Stayed in October 2023

Comfy bed

Stayed in July 2023

The staff was so nice, extremely accommodating. Our room was clean, well lit, colorful, adorable. And the FOOD WAS AMAZING!

Stayed in August 2023

a little noisy

Convenient location close to Xel-Ha, nice pool, very nice staff, nice room

Stayed in April 2023

WiFi connection in the room

Staff was helpful and friendful Cleaning was good We really liked the hotel Breakfast and dinner was delicious WiFi connection at lobby

Stayed in January 2023

great staff

Stayed in January 2023

-A lot of noise from the street. the property lies next to a very busy road and the noise is quite disturbing. -netflix was not working - bad wifi -one morning staff did not show up for breakfast. A lot of people were waiting but no one showed up to open the restaurant. I believe staff overslept. i asked to compensate this on my bill at check out and this was done.

fantastic shower! refrigerator in room very small swimming pool quite a distance from Tulum

Stayed in January 2023

Because of it's location, highway noise was a constant. Couldn't really be heard in our room but outside it was very plainly heard, which wasn't ideal. Also we couldn't get Netflix to work on the smart TV, which kind of ruined our quiet night in.

The staff was so nice, extremely accommodating. Our room was clean, well lit, colorful, adorable. And the FOOD WAS AMAZING!

Stayed in December 2022

Nothing to complain

We were welcome by José, very nice staff who explained everything to us and help us out with luggage to the bedroom. We did have an issue with our bedroom few hours after our check-in and José again assist us out and change our bedroom. Breakfast was simple but tasty plus food offered in the menu was also tasty with a good price. Location was perfect for us as our plan was to visit Cenote Dos Ojos. We would like to thank José, Daniel and all the other staff for such a nice stay and attention.

Stayed in November 2022

Nothing serious to complain about.

Location was ideal, especially for access to Dos Ojos Cenote complex. Being right next to the highway, naturally there was some road noise. Staff were great, especially Jose May, who was friendly, welcoming and full of fun. An excellent hearty breakfast with good coffee.

Stayed in April 2022

boring no people around left property 2 days before check out to go to Playa del Carmen

location right by cenotes and Main Street

Stayed in March 2022

Would recommend a ground level room as on top level there was a tower of some sort that made some flapping noises which were a bit disturbing during the night

Good value for money and comfortable room. This hacienda is just outside of Tulum off the highway so perfect if driving like we did, wouldn't recommend if you don't have a car though. Really friendly staff and great restaurant on site. Room rate also included a good breakfast. Despite being by highway traffic noise didn't disturb us

Stayed in March 2022

Poor breakfast with 2 options only Shower head was poring very slow Arrived late in the night and they didn't answer at the phone number provided and no sign with the property name at the entrance

Nothing unusual

Stayed in January 2022

Courtains in the room not blocking enough.

A bit of fruit should be included with the breakfast

Stayed in January 2022

Our last day there there was absolutely no water. The night before there was a water break in two of the rooms and they had to shut it off but the Property Manager didn't let people know that nor provided water to people. We had to request water to brush our teeth. Furthermore, the hotel is located on a highway about 20 minutes away from the center of town. You can hear the cars passing by at night and it gets pretty noisy.

The room was clean and the breakfast they provided was delicious.

Stayed in December 2021

shower on the room could be better :)

We are a family of 4 with 2 small kids and we spend around a week on this hotel and we are very happy with it. It is located right next to the best cenotes on the area and it is quite easy to find. Room are quite clean and spacious, beds are comfortable. Tv has cable and there is quite good space to store all your clothes. Breakfast is yummy but simple, You can choose between 5 options and all include a juice or a coffee. Service is quite good, Daniel gave us a lot of tips for us to walk around the area. They were also kind enough to do laundry for us and the cleaning lady came and explained me the process to ensure no clothes loose their color on the process. Our kids loved the small pool, just make sure if you go at night use repellent as the mosquitos go around the pool at that time . We will come back !

Stayed in December 2021

The hacienda is close to the road, so a little noise, but good located to come around.

This hacienda is very nice with big rooms. The staff is very friendly and helpful if you have any issues and try to help you. The breakfast was good and it also has a little pool in the backyard. Small and friendly place with also a good restaurant for lunch or dinner.

Stayed in December 2021

Staff, clean room, comfortable bed, hot water, nice breakfast.

Stayed in December 2023

Overpriced, awful location nothing near by, bathroom water was salty to shower and brush your teeth, bathrooms in bad conditions and room door were unsecured.

Nothing!!

Stayed in June 2023

Not very clean and very loudly

Big room with well working air condition

Stayed in August 2023

The room was not really clean, the sheets and towels had stains on them. The cherry on top was a cockroach in our room.

The equipment in itself is new and the design of the property is really nice. The pool and terrace are nice additions.

Stayed in August 2023

Please consider renting a car in Mexico!!!!

AMAZING!!! We had our honeymoon here and we loved it!!!!! Thank you for the best service!!!!!!! Definitely amazing!!!!

Stayed in May 2023

A third bed or couch would have made it even better or even 1 bunk bed instead on 2 full beds

The staff were wonderful as was the food in the restaurant, really incredibly delicioud seafood perfectly prepared in a small bistro like setting. The rooms have been recently updated and the bathrooms small but beautifully done. The small pool and relaxing patio was perfect for our family with a 10 and 13 year old to relax between other activities. I was also impressed by tbe fluffy towels and pillows as well as the perfect bedding for the climate. The air conditioning kept us cool andvwe apeeciated all the drawers to keep us organized.

Stayed in February 2023

The room it was super clean every day,staff very friendly and kind 💕

Stayed in January 2023