The only thing I did not like was the limitation to use paddle boards and kayaking. Most people go to this place for sports activities. The paddling is only available from 9 AM, which is already late and hot, would be great if people had access to paddles earlier until the sun is too strong. Even the paddles are available from 9 AM, the hotel employees brought them from 10 AM and there is no sufficient equipment, they have only 4 paddles. The other problem was the taxi arrangement, on arrival we paid different amount, on departure, we were told to pay half of the amount, while taxi did not even come on time and we had flight to take in the airport. Would be great to have timely organized transfers to and from airport and consistency in price.

I loved the space; it was amazing. I loved the concept, I loved the food, the lake was amazing, the rooms are comfortable, beautiful, and in the middle of a jungle. The rainforest was amazing, loved the green, and being in the middle of the forest.

Stayed in September 2024

I would say the only thing is they didn’t have enough para soles for everyone to use one on the deck when it got hot!

So peaceful and tranquil. Amazing to have free activities such as yoga and Pilates and paddle boarding . The massage was amazing too! Best full body massage I’ve ever had. We also had an amazing Mexican flavours 4 course meal, for Independence Day and a live band which was fabulous.

Stayed in September 2024

Above our expectations. We reached Our Habitas by car from Tulum through a highway which was well maintained. The staff is very welcoming and friendly, overall the place is naturally magical: the hotel faces the laguna which is an incredible natural place with fresh and crystal clear water. The hotel makes available to guests both paddle boards and kayaks to take during the entire day, among other activities e.g., boat tour, yoga and dance classes. The rooms really contribute to the experience, being them A-framed tented rooms with outside showers. Food is amazing as well, breakfast is included with many savory and sweet options. Highly recommend

Stayed in August 2024

Everything was perfect

Everything was wonderful, the bed, the showers the views and the property itself is magic. I loved every aspect of this hotel

Stayed in August 2024

Nothing not to like

Beautiful settings

Stayed in August 2024

Beautiful grounds, nice service, lots of tranquility, amazing breakfast

Stayed in August 2024

Everything was just gorgeous - from the staff, the rooms, to the food. We lounged by the water, swam, had cocktails and read books. There was free yoga classes and other awesome stuff on site as well. Bring bug spray - obs you can't be this close to fresh water with beautiful lush greenery and not expect them.

Stayed in July 2024

The mosquitos haha. I know that can't be helped but definitely be sure to pack some bug spray.

Our Habitas is so relaxing and peaceful. The staff are very attentive and kind and the property is beautiful. I enjoyed the classes I took as well as swimming in the lagoon.

Stayed in August 2024

Would be nice a main building with a reading room

Stayed in May 2024

The relentless attack of mosquitoes but that’s beyond the control of the hotel management. Food prices are slightly high, good quality but important to land it within the Bacalar context.

Breathtaking location and environment. Design is extremely well thought out

Stayed in June 2024

Most beautiful, sexy and natural place to stay and explore in Bacalar.

Stayed in June 2024

Loved everything

Super special, and quite

Stayed in May 2024

At the bar the bartender gave me a glass of wine that was 1000 pesos and never told me this before he served it / I asked for a glass of Merlot not a 80 dollar glass !

The location and staff where 10 plus

Stayed in April 2024

Drinks and other offerings are very pricy.

Beautiful resort directly at the lagoon only surrounded by jungle. Very calm and relaxing. Great food, drinks and service.

Stayed in April 2024

Our arrival could have been greeted nicer. Gaby was kind but the woman sitting next to her didn’t even bother to look at us or welcome us. No welcome drink was offered. The WiFi sometimes didn’t work. One night when we came home the gulf cart battery had died and it was suggested that we drive our car towards the chalet with no direction and it was quite dark. It’s too long to walk from the entrance to the chalet. For the price that you pay you would expect 5 star hospitality. The front desk definitely needs better training on how to welcome guests and the gulf cart should never die.

The Lagoon! The colors! The chalet was really amazing! Extremely comfortable and earthy!

Stayed in April 2024

This is the best hotel I have ever stayed at. It's amazing!!!

Stayed in April 2024

The property staff food was absolutely amazing. You immediately feel welcomed and relaxed. The property grounds were immaculate. I kept saying enough about the food top-notch.

Stayed in April 2024

We are Mexicans, the food is made for United States people. Even when we asked for spicy sauces they were mild. The region has amazing food, none of it is on the menu because it is to elaborate for the Americans that visit

The place is beautiful, the rooms are equipped with everything you need to have a nice time. The rooms have an outside shower that is amazing. We enjoyed the yoga classes. The staff was always glad to help and made our stay special

Stayed in April 2024

This hotel is the dream. Book it, disconnect, enjoy life. The location itself is breathtaking and is away from the crowds, you feel that the lagoon is only for you. It is warm fresh water and so transparent. The hotel is extremely quiet, you are surrounded by birds. The restaurant and bar serve delicious, fresh and local food / drinks. The room are very comfortable and the outside shower is amazing and has good pressure! The staff is lovely and caring. Book a massage, I had the best massage of my life there. We did the sunrise paddle which was worth waking up early to see animals and enjoy the los rapidos without anyone else. We stayed 3 nights and we are so glad we did, it was an incredible place to stay at and we are now hoping to visit other hotels from our habitas.

Stayed in April 2024

Nothing

Loved everything

Stayed in March 2024

Location , set up , service à but slow

All but breakfast is poor and complicate formula

Stayed in March 2024

The amount of shade in the common areas is not enough for all the hotel guests and the dining areas in the deck are also not enough. Also there are not many options of food… with a three day stay it starts getting repetitive.

The location it has is perfect and the rooms are with a good construction that feels safe and natural.

Stayed in March 2024

Always marvelous

Stayed in December 2023

There were no hot water due to a problem with the pipe lines

The terrace

Stayed in January 2024