There was a power blackout and I had to leave the premises, hotel returned my money back

Good, minimalist decoration, Bathroom really nice

Stayed in July 2024

The room was very well designed and the rooftop was spectacular! A must see

Stayed in December 2023

It used to be the place to stay in MTY, but it needs full renovation work and it is aging. It glorious time past. Also, improving the check-in process took us almost 45 min to get to our room in the afternoon!

In the heart of San Pedro Garza and inside of nice shopping mall with good restaurants. Continental Breakfast.

Stayed in December 2022

I found the majority of receptionists to be a little unemotional and indifferent, they were nice once effort was made toward them however. And i'm really surprised the hotel doesn't make more use of the pool floor, its a great set up with incredible views, I much preferred having morning coffees up there rather than the restaurant.

The room had a fantastic view of 'La M', If i woke up to find it was a nice day i'd go up to the pool and have a quiet coffee there while getting some fantastic shots of the mountains.

Stayed in December 2022

One of the best views in the city from the Pool and bar at the roof. Nice and modern rooms. The staff was very helpful. Fernanda at the reception helped me with left valuables even after I was already gone . She was helpful, honest and very supportive. Thanks Fernanda for your honesty and help.

Stayed in July 2022

I really hated the black hall ways ans the excessive use of black all over the hotel? in places small like the hallways. gave me sense of poor Miami hotel on south beach. heavy. not good the color selections.

the view and pools, the space

Stayed in May 2022

The checkout attention woman

Location and night staff

Stayed in November 2021

It was a struggle to open the door to the room. You had to shake it a bit

Stayed in November 2021

Dark ambiance , I hate the breakfast , They literally charge for everything even if you order egg in breakfast. Never book the double bed room as the room is very small, There is no proper lobby to sit and just two stupid wooden couches.

The view from rooms and location is good.

Stayed in July 2024

Feels like a sex hotel for wealthy locals. Pool is never in service. Hotel is not clean. The personal is rude and entitled. Food is bad. Service is terrible. Too expensive for what it offers. The view is great but I’ll recommend you to visit without staying as a guest. This hotel acts as if they were doing you a favor to stay there.

Stayed in June 2024

The included breakfast is a joke!

Architecture and rooftop view

Stayed in April 2024

Horrible staff and customer service. Particularly the receptionist and room service lady. I also booked through booking.com because their website doesn’t function properly. When you make a reservation you never receive a confirmation email. They also never pick up the phone when you call.

building architecture is the reason why we booked the hotel. But the service and operation is not up to standard. Food is bad, shower doesn’t work properly. You get charged €10 for a bottle of water that you hardly drank from because you thought it was included in the breakfast buffet. The coffee machines in the hallway don’t work. The coffee at breakfast is undrinkable. The rooms that face the side of the mall are horrible.

Stayed in March 2024

Needs maintenance. The rooms are worn and need to be updated. Also the lack of WiFi in the room was really annoying.

Good location. The breakfast/restaurant was really nice.

Stayed in January 2024

Too expensive for average experience

Location

Stayed in November 2022

the food was terrible. We were told we couldn’t use the gym

location

Stayed in September 2022

overpriced

location

Stayed in August 2022

some of the staff, cleanliness in room, keys, finding the hotel, coundlt get us towels for pool, room service took forever, we were told parking was included and they never gave it to us so we paid daily.

food was really goood, great room, beds and pillows were amazing, loved the concept and decor of the whole hotel.

Stayed in August 2022

breakfast was amazing, but it was the same every morning and I get bored of the same thing

the staff! they made things even more amazing! so attentive,always with a positive attitude and there for you for literally ANYTHING you need.

Stayed in July 2022

Location

Very nice room. Just had a hard time finding it at night.

Stayed in December 2021

It has a very modern style ands the pool is perfect to have a great time with beautiful views of the city.

Stayed in October 2021

The views are spectacular. And the location is perfect!

Stayed in September 2021

There are no comments available for this review

Stayed in April 2024

There are no comments available for this review

Stayed in February 2024

There are no comments available for this review

Stayed in March 2024