The rooms aren’t clean, they smell like sewer. We got a family suite and both rooms had very poor housekeeping practices. The AC units barely worked so it was hot! Also, there is always a loooong line for the restaurants and bars, the wait times are ridiculous.

Stayed in June 2024

Felt crowded at times even though not full The reservation department is not reachable (on purpose?) and does not reply either. phone number from Panama. Together with booking.c they were not able to solve my short-term issue, so i ended up paying one extra night

Nice pools, great kids club, good circus show, nice atmosphere at sense pool with live music (sax, violin)

Stayed in June 2024

Could not get any reservation at the a la carte restaurants. Huge queues. Rules are not upheld (food abandoned everywere). Rooms are old, need renovations.

Many restaurants/bars

Stayed in May 2024

The rooms weren’t the best.

The cleanliness of the property.

Stayed in May 2024

It was hard for my Ubers to find me

I liked the activities the property had. It was right off the beach and the all inclusive was good quality

Stayed in May 2024

it’s a decent hotel, nothing fancy, rooms are not that comfortable, they were fixing the entrance during the day and they don’t have a coach where people can at least sit and wait, you have to pay for the beds at the beach, everything it’s very pricey. the restaurants you can’t eat at all because you have to make reservations and they never available, the beach is on a bay zone which you have a lot of limitations to enjoy the ocean.

Stayed in May 2024

The buffet food was not so good. Very poor selection for breakfast and dinner. Also they had no late nigh spot that sever finger foods after the buffet and restaurants were close. The kids pirate ship needs to be re painted / remodel

I love the pool that over look into the ocean and the hammock in the ocean. They had a great Michael Jackson show. The balloon lady was awesome too. And the coffe shops were nice.

Stayed in May 2024

Busy, dirty…

Staff

Stayed in May 2024

Rooms and showers are old and outdated

Food and restaurants were amazing

Stayed in April 2024

Noisy neighbors at late hours kids screaming on hallways late hours after11p. We made reservations to the grand oasis Palm not the one besides it. Felt like we were sent to the basement not a good view

Stayed in April 2024

Pool area , Kids club

Stayed in May 2024

Very crowded, at 7am all the beach chairs with shade were already "reserved" with towels or personal objects although no one was there. Long lines at buffet restaurants after 8am.

Several pools, lots of food options, right by the beach

Stayed in April 2024

Bathroom was nice but could be updated

Great

Stayed in April 2024

Very small elevators, keys are frequently deprogrammed. The restaurant claps the beef always tough. Rough room towels. Warm lobby. problem with air in room. In rest. cocoa we could never manage to reserve even though we tried 4 times.

The employees are friendly, room cleaning and cleaning in common areas

Stayed in April 2024

Pools closed too early.

The variety of pools, the friendly staff. Zumba and activities people were fun!

Stayed in April 2024

The pasta restaurant, it was not good

The restaurants, pool, lobby and ship

Stayed in April 2024

There wasn’t a good selection of restaurants to eat and we had to line up to eat a lot of times.

Lovely view and friendly staff

Stayed in April 2024

You can tell staff compete for your attention when you tip well, which can be uncomfortable. Also, when having conversations or doing activities like the spa area, staff talk about the guests in Spanish. They also try and get you to buy a membership when you're new. We got one and will see if we like it.

The beach was nice and not deep. All you can drink alcohol beverages on the beach till 6pm. Food was ok. The view was amazing in our room!

Stayed in April 2024

I think the hotel could improve on the entertainment for the kids. The family pirateship during day was a disappointment.

The facilities were very good, the staff was really friendly, the swimming pools were spacious and very clean and the food was amazing. The beachfront is also very beautiful.

Stayed in March 2024

It took some time vet reservarions for dinner. Most of the time maki taco is completely booked. Reservations for dinner are from 8am to 6pm......and its not confirmed until they reply with a confirmation You have to get up like a regular working day just to be rhe first to book your dinner

Cocoa , grill and seafood restaurant was the best. Waiters that left great memories are Jesus Alejandro Abraham Cleaners were very honest and did an excellent job Food in general was great tasting Kids friendly zone was awesome It was definitely a vaction

Stayed in April 2024

THE STAFF DOES NOT APPEAR TO BE HAPPY & THE STAFF JUST LOOK AT YOU WITH SQUARE FACES & NO SMILES & NEED COURSE IN CUSTOMER SERVICE EXPERIENCE…but the front BELLS BOYS & outside staff at the doors are AMAZING & also the outside pool appears to be a clutter land scape consult needed but pool area acceptable

MUSIC & Entertainment & Lobby decor & spacious & buffet hours of operations & location & the CAPTAIN PIRATE SHIP

Stayed in April 2024

- Bookings didn't accomodate for larger groups which wasn't great. We had to split up every dinner which wasn't the best experience. Would've been nice to sit together instead of spliting to groups of 4 or 6. - Booking system on the app wouldn't confirm we had reservations until later in the day. It wasn't great having to get seperate rooms to book for a large group because some people didn't get reservations confirmed and others did. A one booking per party policy would be better. - Entertainment was cancelled on a couple of the nights which would've been nice, wasn't much notice in cancelling these - No fault of the staff, but there were areas they could've had more staff working (such as pool bars which acrued long queues) - Be careful with the booking systems of where you book. As we had people book online via booking vs. other platforms, this determined which hotel we would stay at (there's two combined - The Sense or the Grand Oasis), which meant we were to be split up

- Overall, had a positive experience staying at this hotel. I was in a group of 13 which included 2 children. - This hotel accomodated very well for children, lots of areas to play and the staff were good with kids playing games throughout the day, ice cream available on hand - The entertainment was great when it was on - Fire show, Latin Dancing - The gym was really good, very clean and had fruit there every day to eat - The reviews said that the food wasn't edible at the buffets however I think there was a really good selection available and cooked freshly (you just have to pick the right stuff!) - I'm also pretty fussy and have a high standard. I would say it was mostly quite good - Cafe all day options were great! Loved the frappuccinos - My room was pretty good and was cleaned reguarly - no complaints from me

Stayed in March 2024

Room has big roaches and facility look outdated

The customer service was good.. waitress in pool area was amazing.

Stayed in April 2024

La atencion , la comida

La playa

Stayed in March 2024