The bath was full of sand when we arrived to the room, in a five stars hotel it is supposed to have free wifi and you don't, buffet is poor I expected more variety and flavor

Beach, bellboys super good at the entrance, swimming pool good. Activities good

Stayed in August 2024

THE FOOD. They need to improve on the food, otherwise people will stop going to your place. The place is beautiful but the food isn’t good at all, the breakfast was decent but that’s the only place. We tried all the restaurants we didn’t like none. The last day the housekeeper turned off our hot water on our room.

The location was excellent, the staff was friendly. The place is beautiful and well taken care.

Stayed in July 2024

I didn't like some of the staff, especially the receptionist that checked us in, she made us wait till 16:30, which she told my girlfriend she did on purpose because I wasn't happy to take a room without lake view and double bed, when I paid extra for it. The rest of the staff was nice. Some of the bartenders were really grumpy, but some were super nice. Would give a better rating, but due to such a rude receptionist, not willing to talk and doing such things on purpose when our room was ready at 15:00 is just ridiculous.

I liked the area, the beach is super beautiful.

Stayed in July 2024

Very dated, staff rude, food mediocre, drinks mediocre, very slow elevators

Location was great price was good

Stayed in July 2024

If you are not a member of the oasis club they change your bookings without you knowing, make you pay extra at arrival & you only get to eat at a buffet not the other restaurants or other amenities. You get treated different! Also the little "food, ice cream & bar" were not really good.

Our waiter at "El Zocalo" was EXCELLENT!! Made us feel like family ❤️ he definetly deserves a raise! Our cleaning lady Cecila was also excellent! Our rooms were cleaned everyday, clean towels & fridge restocked! Our view was good also.

Stayed in July 2024

To busy food choice for all inclusive not the best.

Beach

Stayed in June 2024

The staff at the bars are rude, slow on purpose. And delay you

Stayed in June 2024

Having a blue band excluded me from lots of areas so had to queue for food sometimes for an hour at the restaurant.

Proximity to beautiful beach. Comfort and so many things going on.

Stayed in April 2024

Overcrowded amount of people and employees or workers at the hotel are in a bad mood all day

The view

Stayed in April 2024

The cleanliness of bathrooms in common areas

The property and the food was really good

Stayed in April 2024

That they are not enough seats around the pools or at the beach line need to either have more seats or asking people not to leave their stuff on the seats while they are not at the pool or the beach.

The location is amazing

Stayed in April 2024

Plase

Pool

Stayed in April 2024

The food could be a lot better

Everything just needs to be updated a little bit

Stayed in April 2024

Snacks and buffet

Beach

Stayed in April 2024

The pool area smelled like vomit and feces pretty much the whole time. The service staff at the bars were rude. The drink menu was limited. Room service did not provide enough clean towels or waters in the mini fridge. The all-inclusive deals were not applicable to the entire resort, so we would arrive to a restaurant or a store and discover that we did not have access to it or we had to pay for it.

Food was good, the party activities were also a good time. The location was a good spot to get access to downtown without being caught in the traffic and crowds.

Stayed in March 2024

WE DIDN'T HAVE ANY. WATER AT MIGHT FOR ABOUT 6.HOURS COULDNT. SHOWER USE TOILET

Location. Atmosphere. Drinks. Friendly staff

Stayed in March 2024

All inclusive made everything super easy having everything on hand! The bar staff were amazing during spring break! The activities on every day were super fun, some food was average but I’d stay again!

Stayed in March 2024

It’s impossible to get seated in the restaurants during the weekend. The food itself is just not good. Enormous amount of drunk spring breakers who are damaging everything around them. The rooms are not that clean. We had to pay extra insurance because we’re in the “spring breakers” age group, which was not mentioned on the booking.

Very big hotel with a nice beach, good location. The rooms are okay.

Stayed in March 2024

The food wasn’t that great it was hard to get a reservation.

The spa had an amazing spring break deal.

Stayed in March 2024

It was an all inclusive hotel but trying to get a drink here was very difficult. There are not enough staff serving at these bars and the drinks were terrible quality. I tried both spirits and beer and it was not nice. It got to the point I just decided to use the bars where I had to pay to get a drink as it was better quality in there. It does defeat the point of an all inclusive hotel though. The restaurants as well that were included in the all inclusive was not great either. The buffet was ok for all 3 meals and the steak place was probably the pick of the restaurants. Apart from that, the food also was not great. Also the queues for the outdoor food spots were very long. More staff needed to speed the process up. There should have been a bit more variety as well in my opinion on the food available. If the pool could be cleaned more frequently as well. There were cups in the pool which was not nice. No late night drink option at the hotel. Everything closes at 12am.

I liked the staff at the hotel. They were very helpful. The reps helped a lot when we were trying to plan our club nights out. Ande in particular for us helped organise each night for us with ease. The concierge helped organise anything we needed at the hotel. All the staff were generally very helpful. The only issue I had in that sense was when I tried to return a t shirt for a larger size and they would not allow it even though I just bought it. I thought this was very harsh. The location is good. 10 min cab drive from the main strip of clubs. The pool is very big. Very nice to chill there during the day. Beach just on your doorstep as well which was nice to see during the day. The cleaning staff were very helpful. They helped clean our rooms each day with fresh towels. That was greatly appreciated!

Stayed in March 2024

The place had a timeshare business model that felt pressured. Limited dining options for all inclusive, and a tier system so everything wasn’t Accessible from our level of “all inclusive”

Beautiful beaches and pools, fun vibes

Stayed in February 2024

The food was not good, I got sick.

I liked the attention of the staff, great customer service.

Stayed in March 2024

Huge lines (20 minutes+) to get any drink. They have special lines so you can get quicker drinks if you pay the waiters extra - making the "all inclusive" line even slower. Their nightclub (Coyote) is closed making you have to go out and spend more money outside if you wanna party after midnight. In general there's better options out there if you like good services or actually enjoy your time. Also, my fridge in my room wasn't filled once during the 4 nights I was there despite me asking the workers about it.

Definitely it's the cathedral if you wanna live the spring break experience

Stayed in March 2024

The room is out dated and didn’t like that they did t do anything about sour flight being delayed and couldn’t get to property until the next day

It’s beautiful lots of pool around. The staff was great

Stayed in March 2024